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Added 13 mins ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee. All…
Added 13 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 13 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…comes first’ attitude by providing hands-on, timely quality service, exceptional value, and a superior…
Added 13 mins ago
GE
Blaze Bar & Grill Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee. All…
Added 13 mins ago
GE
Buffet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 13 mins ago
GE
Buffet Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee. All…
Added 13 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 13 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 13 mins ago
TH
PRO Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot Canada
Ottawa, ON
- Full-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 28 mins ago
B
Sr. Applied AI Scientist – Generative AI & Agentic Systems
BMO
Toronto, ON · FCP
- Full-time
…commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial…
Added 28 mins ago
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Marketing Coordinator - BMO Rewards Team (Co-op/Internship) Winter 2027
BMO
Toronto, ON · BMOPLACE
- Full-time
Executes work to deliver timely, accurate, and efficient service.
Added 43 mins ago
A
Service Designer, Temporary
Aviso
Vancouver, BC
- Contract
Contribute to optimizing service design operations (data repositories, participant management, templates, and tools) - pro-actively trying new and better ways of doing things
Added 1 hour ago
AE
AE - Store Team Leader (Store Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…strong team through effective coaching and training, you are a pro at making tough, strategic decisions to drive your business, you consistently deliver operational excellence and your…
Added 1 hour ago
AE
Allocations Coordinator - NAM
Arc'teryx Equipment
North Vancouver, BC
- $62,000 to $77,000 CAD / year
- Full-time
You have 1+ year in a Customer Service, Retail Management, or Allocations role
Added 1 hour ago
A
Allocations Coordinator - NAM
ARC'TERYX
North Vancouver, BC
- Full-time
You have 1+ year in a Customer Service, Retail Management, or Allocations role
Added 1 hour ago
D
Gestionnaire, Médias
DAC
Montreal, QC
- Full-time
Collaborer étroitement avec les équipes du service-conseil afin de dépasser constamment les attentes des clients.
Added 1 hour ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 hour ago
B
Credit Analyst, Commercial Banking
BMO
Vancouver, BC · FBT
- Full-time
…and processes for the bank. Maintains and promotes a client service environment to satisfy and exceed customer needs and expectations. This role will support the development of credit…
Added 1 hour ago
B
Manager, Salesforce Innovation & Enablement
BMO
Toronto, ON · BMOPLACE
- Full-time
The Manager, Salesforce Innovation & Enablement is required to maintain and manage core responsibilities related to all salesforce innovations to support business growth including marketing…
Added 1 hour ago
MN
Customer Operations Specialist
March Networks
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all…
Added 1 hour ago
MN
Customer Operations Specialist
March Networks
Ottawa, ON
- Full-time
Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all…
Added 2 hours ago
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Customer Service Representative
BMO
Ingersoll, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 2 hours ago
B
Business Technology Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
…commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial…
Added 2 hours ago
B
Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial…
Added 2 hours ago
TH
PRO Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot
Ottawa, ON
- Full-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…

BMO

Regional Vice President, Personal Banking, Durham

Whitby, ON, Canada

$120,000.00 - $215,000.00 · Full-time

Apply About employer

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Job details

Pay: $120,000.00 - $215,000.00
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

Application Deadline:

11/06/2026

Address:

3960 Brock Street North

Job Family Group:

Retail Banking Sales & Service

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Develops, maintains, and executes a market plan, including sales strategies, to achieve sales objectives and acquire new clients.
Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
Develops rapport and instils confidence with clients to develop credibility and earn their trust.
Addresses escalated sales or relationship management issues to retain the business and provides strategic thinking to resolve the issue for the benefit of the client.
Reviews and continually monitors performance of existing accounts and client relationships.
Conducts cold calls to prospective customers to develop new customer relationships.
Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
Supports the Bank’s community involvement and participates in community activities.
Maintains a high-touch relationship with key market customers, prospects and centers of influence within the market.
Reinforces sales processes and client experiences to identify gaps, issues, and best practices through the monitoring of sales and performance targets against plans that create and sustain consistent service to customers/clients and prospects.
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
Develops an expert understanding of business/group challenges.
Recommends measures to improve organizational effectiveness.
May consult to or serve on various committees and task forces.
Acts as a subject matter expert on relevant regulations and policies.
Influences and negotiates to achieve business objectives.
Identifies emerging issues and trends to inform decision-making.
Develops long-range vision to support the team’s business goals by establishing priorities and leading the team in developing sales, service, and people strategies that drive sales results.
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
Implements, reviews, and revises work plans.
Conducts independent analysis and assessment to resolve strategic issues.
Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
Ensures alignment between stakeholders.
Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
Communicates goals, plans, and assignments to achieve financial and customer service goals.
Leads the implementation of new programs, products and processes within the branch.
Establishes priorities to lead the team in developing sales, service, and people strategies that drive sales results.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Coordinates the implementation of national and regional sales and service initiatives.
Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success.
Recommends opportunities to drive improvements across the branch network.
Plans and controls unit operating expenses in accordance with forecasts.
Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
Builds effective relationships with internal/external stakeholders.
Maintains the confidentiality of customer and Bank information.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with all legal and regulatory requirements for the jurisdiction.
Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
Influences how teams/groups work together.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
Communicates abstract concepts in simple terms.
Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
Anticipates trends and responds by implementing appropriate changes.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.Qualifications:
Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Previous supervisory or management experience.
Expert knowledge of retail banking products and services.
Expert knowledge of competitive marketplace and trends in product offerings.
Expert knowledge of all branch operational processes and policies.
Expert knowledge of branch technologies, processes, and performance metrics.
Expert knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
Licensing and registration requirements are determined by the activities performed, the jurisdiction, and the legal entity in which the role operates. Roles that include regulated securities or insurance activities, including the supervision of registered representatives, require candidates to obtain and maintain applicable licenses and registrations as a condition of employment.
Seasoned expert with extensive industry knowledge.
Technical leader viewed as a thought leader for innovation.
Verbal & written communication skills - Expert.
Analytical and problem solving skills - Expert.
Influence skills - Expert.
Collaboration & team skills; with a focus on cross-group collaboration - Expert.
Able to manage ambiguity.
Data driven decision making - Expert.

Salary:

$120,000.00 - $215,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Regional Vice President leads and coaches branch teams to deliver exceptional personal banking services while executing market plans to drive business growth and customer acquisition. They act as a trusted advisor to senior leadership, ensuring operational excellence and compliance with regulatory requirements across the branch network.

Requirements

Candidates must have at least 9 years of relevant experience and a post-secondary degree, along with expert knowledge of retail banking products and operational processes. Proven leadership experience and strong analytical, communication, and influence skills are required to manage complex business objectives.

Skills

Retail banking
Sales strategy
Business development
Team leadership
Financial advisory
Strategic planning
Performance management
Risk management
Regulatory compliance
Coaching
Analytical skills
Negotiation
Communication
Problem solving
Data-driven decision making

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Personal Banking
Sales Strategy
Business Development
Customer Retention
Risk Management Framework
Regulatory Compliance
Financial Objectives
Market Plan
Branch Operations
Performance Metrics
Strategic Initiatives
Stakeholder Management
Money Laundering Prevention
Credit Card Industry
Talent Development
Operational Excellence
Wallet Share
Relationship Management
Financial Services

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