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Added 7 mins ago
NC
Senior Associate Planner
Nelson\Nygaard Consulting Associates
Vancouver, BC
- $95,000 to $140,000 CAD / year
- Full-time
Access Planning is a strategic transportation planning and advisory practice that helps public agencies deliver complex mobility programs and infrastructure. Our multidisciplinary team of…
Added 7 mins ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 7 mins ago
OB
Branch Manager, Kelowna
Odlum Brown Limited
Kelowna, BC
- Full-time
Odlum Brown is seeking an experienced, dynamic leader for the Kelowna office. This pivotal role connects advisor operations, regulatory compliance, and strategic business growth.
Added 8 mins ago
SI
DUTY MANAGER, GSE Mechanic
Swissport International AG
Winnipeg, MB
- Full-time
Operational, personnel and administrative manager of the assigned GSE and fueling maintenance organization. Ensure implementation of fleet management strategy at his/her assigned department.
Added 22 mins ago
T
Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
…experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer…
Added 37 mins ago
S
Project Manager, Artificial Intelligence - Regular Full-time - Programs, People & Leadership (2026-19256)
Sunnybrook
Toronto, ON
- Full-time
Sunnybrook is seeking a Project Manager, Artificial Intelligence. Full-time and part-time arrangements will be considered. Artificial Intelligence is identified in Sunnybrook's Invent 2030…
Added 37 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 37 mins ago
J
Sales Strategy & Operations Manager
Jobber
AB · Edmonton, AB
- Full-time
Then Jobber might be the place for you! We’re looking for a Sales Operations Manager to be part of our Sales Enablement department.
Added 37 mins ago
TS
Associate – Retail/Wealth FX, Fixed Income and Precious Metals Distribution
TD Securities
Toronto, ON
- Full-time
…knowledge, innovation, and experience in the following key areas of finance: Investment and Corporate Banking, Capital Markets, Interest Rate, Precious Metals, Currency and Derivative…
Added 37 mins ago
SC
Administrative Assistant (2 Positions)
Sheridan College
Oakville, ON
- Full-time
Reporting to the Manager, Executive Administration & Assistant Secretary to the Board of Governors, the Administrative Assistant is responsible for providing comprehensive administrative…
Added 38 mins ago
M
Vendor Conflicts Lead
Metrolinx
Canada
- Full-time
Our Procurement Services/Finance office is seeking a Vendor Conflicts Lead reporting to the Manager, Conflicts of Interest, provides strategic advice and planning to drive the success of…
Added 38 mins ago
M
Bilingual Manager, AdminAdvantage Client Services
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Bilingual Manager, AdminAdvantage Client Services, is responsible for leading a team of Client and Account Specialists delivering the end-to-end AdminAdvantage experience for Manulife’s…
Added 52 mins ago
B
Buyer, Equipment and Data Centre Sourcing
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Montreal, QC
- Full-time
…reporting of budget variances and commercial risks to the Senior Manager,…
Added 52 mins ago
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Senior Manager – Disclosure Transformation & Controls
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Toronto, ON
- Full-time
The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework.…
Added 1 hour ago
I
CPS Sourcing Category Manager
IBM
Toronto, ON
- $86,100 to $159,900 CAD / year
- Full-time
At IBM Finance & Operations, we are the backbone of IBMâ€™s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and…
Added 1 hour ago
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Senior Manager, OCS.ca & eCommerce
OCS Ontario Cannabis Store
Toronto, ON
- Full-time
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Added 1 hour ago
UO
Communications Specialist, Office of the VP (Finance and Services) and CFO
University of Calgary
Calgary, AB
- Full-time
The Communications Specialist plays a key role in advancing the visibility, reputation, and strategic objectives of the Finance and Services portfolios through integrated communications,…
Added 1 hour ago
NC
Engineering Manager - Toronto, Canada (hybrid)
Nu Colombia
Toronto, ON
- Full-time
Added 1 hour ago
TH
Payroll Supervisor
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Vancouver, BC
- Full-time
Coordinates day-to-day activities of Payroll Services, determining priorities and scheduling work based on department needs and strategic goals.
Added 1 hour ago
B
Représentant service à la clientèle
BMO
Boucherville, QC
- Full-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 1 hour ago
R
Senior Manager – Disclosure Transformation & Controls
RBC
Toronto, ON
- Full-time
The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework.…
Added 1 hour ago
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HR Specialist, Total Rewards - HR M&A Advisor
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Toronto, ON
- Full-time
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Added 1 hour ago
T
Senior Manager, Enterprise Stress Testing Reporting
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Toronto, ON
- Full-time
· University degree in finance, an advanced quantitative discipline, economics, or a related field.
Added 1 hour ago
IS
Customer Service Manager
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- Full-time
…point of contact between the field and HQ. The Customer Service Manager ensures requests, issues, and feedback from the field are clearly understood, appropriately triaged, and resolved…
Added 1 hour ago
R
Channel Manager, Dealer
Roadpost
Toronto, ON
- Full-time
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BMO

Représentant service à la clientèle

Boucherville, QC, Canada

$35,500.00 - $55,000.00 · Full-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Application Deadline:

11/09/2026

Address:

1001 boul Montarville, Unit 34

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative delivers exceptional service by identifying customer needs, providing financial advice, and handling banking transactions. They also collaborate with branch partners to achieve business objectives while maintaining operational accuracy and compliance.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Sales
Cash handling
Problem solving
Interpersonal skills
Communication skills
Digital literacy
Risk management
Inventory management
Relationship building
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Compliance
Risk Management
Digital Banking
Credit Cards
Sales Referrals
Operational Support
Money Laundering Reporting
Banking Regulations
Inventory Management
Customer Profiles
Financial Advice

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