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Added 3 mins ago
NU
Wellness Program Specialist
Northeastern University
Vancouver, BC
- Full-time
…well as overcome wellness challenges. They will serve as a case manager for students in crisis at Northeastern Vancouver, including situations related to Title IX, mental and physical…
Added 3 mins ago
T
Vendor Manager II (IT Sourcing)
TD
Toronto, ON
- Full-time
Reporting to the Vendor Manager III for Strategic ITS Third-Party Management Portfolio, the successful candidate will drive best in class vendor management and governance through all stages…
Added 34 mins ago
GS
Case Manager / Case Worker Full Time- Mary's Place
Good Shepherd Centres
Hamilton, ON
- $24.89 CAD / hour
- Full-time
…and appropriate housing support services. This may include case management, crisis intervention and supportive counseling. The incumbent must be able to work independently in a challenging…
Added 34 mins ago
Financial Operations Clerk-C0792
City of London
London, ON
Reports to the Manager, Financial Operations; responsible for the local data processing of the SAMS (Social Assistance Management System) Provincial database; accounts payable and accounts…
Added 34 mins ago
Tenant Support Worker
Lookout Housing and Health Society
BC · Salt Spring Island, BC
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 34 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Abbotsford, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 34 mins ago
Program Support Worker
Lookout Housing and Health Society
Surrey, BC
The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following…
Added 49 mins ago
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Bilingual Space Planner & Move Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Space Planner & Move Manager ensures the effective management of space occupied by an assigned Client, assists in developing strategic occupancy plans & forecasts and develops options…
Added 1 hour ago
H
Assessor Coordinator Degree
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Reporting to the Manager, the Assessor Coordinator - Degree plays a vital role in supporting the holistic health and well-being of First Nations and Métis patients,…
Added 1 hour ago
H
Assessor Coordinator Degree
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Reporting to the Manager, the Assessor Coordinator - Degree plays a vital role in supporting the holistic health and well-being of First Nations and Métis patients,…
Added 1 hour ago
UC
Loss Prevention Associate, Full-Time
Uniqlo Canada
Toronto, ON · Scarborough, Ontario
- Full-time
…company and department policy. Assist the Area Loss Prevention Manager with detection and investigation of internal theft and policy violation incidents on an ongoing basis. Track internal…
Added 1 hour ago
VH
Mental Health Group Facilitator - Temporary Part-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
Communicate with program supervisor and Manager regarding participant needs, group progress, and any emerging challenges.
Added 1 hour ago
W
Loss prevention investigator
Walmart
Leamington, ON
- Full-time
4. Prepares thorough investigative reports, maintains accurate case file notes and communicates findings to leadership.
Added 1 hour ago
CH
Community Care Manager RPN RN
ComForCare Home Health Care - Guelph-Cambridge
Guelph, ON
- $65,000 to $75,000 CAD / year
- Full-time
…real relationships. We are hiring a dedicated Community Care Manager to be the bridge between our clinical services and the wider…
Added 1 hour ago
C
Customer Success Manager, Public Sector & Defence
Cohere
Ottawa, ON
- $150,000 to $215,000 USD / year
- Full-time
We're seeking an exceptional Customer Success Manager with deep expertise in the Canadian public sector and defence landscape to lead our most strategic government accounts. This role…
Added 1 hour ago
A
Technology Strategy & Transformation Senior Manager
Accenture
Toronto, ON · Montreal, QC
- Full-time
…through storytelling and strong domain knowledge. As a senior manager, you will be a coach to develop our up-and-coming leaders in their careers, and an orchestrator of our diverse…
Added 1 hour ago
B
Product Manager, Strategic Ventures
BCAA
Burnaby, BC · *Head Office
- Full-time
BCAA is hiring a Product Manager for Evolve E-Bike and E-Scooter.
Added 1 hour ago
H
Assessor Coordinator Degree
HealthCareersInSask.ca
Swift Current, SK
- Full-time
…concerns. The incumbent will work in collaboration with the Manager regarding program development to ensure continuous improvement occurs using evidence based information. The incumbent is…
Added 2 hours ago
H
Social Worker Degree
HealthCareersInSask.ca
Swift Current, SK
- Full-time
Job Description: Under the direction of the manager, and as part of an interdisciplinary team, the Social Worker BSW provides a range of screening, triage, treatment, and case coordination…
Added 2 hours ago
Shelter Resource Worker
Lookout Housing and Health Society
Campbell River, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
Harm Reduction Worker
Lookout Housing and Health Society
Duncan, BC
The Harm Reduction Worker (HRW) supports Lookout’s Harm Reduction Program under the direction of the Program Manager. The HRW gives oversight of harm reduction supplies throughout the…
Added 2 hours ago
FH
Portfolio Manager
Fraser Health
Surrey, BC
- Full-time
We are looking for a Portfolio Manager who can see the big picture and lead the Enablement, Readiness and Activation (ERA) team through safe and successful go-lives as well as consistent…
Added 2 hours ago
Occupational Health & Safety (OHS) Manager
Lactalis
Belleville, ON
Based out of Belleville, Ontario, the onsite Occupational, Health & Safety (“OHS”) Manager will be responsible for providing leadership and oversight for the site in charge establishing…
Added 2 hours ago
B
Bilingual Inbound Fraud Specialist (French and English)
BMO
NB · New Brunswick, Canada
- Full-time
Documents actions and information found throughout the investigation to develop and maintain account/case files.
Added 2 hours ago
B
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
BrandActive is currently seeking a Manager, Client Engagement - Wayfinding to join our growing wayfinding practice. This is an opportunity to lead complex, strategic work while helping…

BMO

Senior Business Analyst, Loan Servicing Technology

Toronto, ON, Canada
FCP, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Application Deadline:

11/29/2026

Address:

100 King Street West

Job Family Group:

Technology

Job Description

Role Overview

As a Business Analyst, with a focus on AI-Enabled Delivery at BMO, you will play a critical role in bridging business needs, technology solutions, and emerging Artificial Intelligence (AI) capabilities. Working closely with business stakeholders, technology teams, product owners, architects, developers, and quality engineering teams, you will leverage both traditional business analysis practices and AI-powered tools to accelerate delivery, improve decision-making, enhance requirements quality, and optimize business outcomes.

This role extends beyond traditional business analysis by incorporating Generative AI (Gen AI) and AI-assisted delivery practices throughout the Software Development Life Cycle (SDLC). You will utilize AI to support requirements elicitation, process analysis, documentation creation, impact assessments, test case generation, knowledge management, user story development, solution validation, and delivery acceleration while ensuring responsible and secure AI usage.

The ideal candidate possesses strong business analysis skills, stakeholder management capabilities, and hands-on experience utilizing AI technologies and AI-assisted tools across multiple SDLC phases.

Key Responsibilities

Business Analysis & Solution Delivery
- Elicit, analyze, validate, and document business requirements to support strategic technology initiatives.
- Translate business needs into clear functional and non-functional requirements, user stories, process flows, and acceptance criteria.
- Collaborate with business and technology stakeholders to ensure solutions align with business objectives and expected outcomes.
- Conduct current-state and future-state assessments and identify opportunities for business process optimization.
- Perform gap analysis, impact assessments, root cause analysis, and feasibility studies.
- Support teams throughout the delivery lifecycle, ensuring requirements remain aligned with evolving business priorities.
- Facilitate workshops, stakeholder interviews, and requirements discovery sessions.
- Build and maintain project artifacts including business requirements documents, user stories, workflow diagrams, process maps, and operational procedures.
- Support User Acceptance Testing (UAT), System Integration Testing (SIT), and End-to-End testing activities.

AI-Enabled Business Analysis
- Leverage Generative AI tools to accelerate requirements gathering, analysis, documentation, and stakeholder communications.
- Utilize AI-assisted platforms such as Microsoft Copilot or equivalent enterprise AI tools.
- Apply prompt engineering techniques to improve quality, consistency, and completeness of business analysis deliverables.
- Partner with delivery teams to identify opportunities for AI-driven process improvements and business efficiencies.
- Evaluate AI-generated outputs for accuracy, compliance, traceability, security, and business relevance before adoption.
- Contribute to AI-enabled delivery practices and continuous improvement initiatives across the organization.
- Support AI adoption by educating stakeholders on practical business use cases and responsible AI practices.

Required Capabilities

Business Analysis & Solution Delivery
- Elicit, analyze, validate, and document business requirements to support strategic technology initiatives.
- Translate business needs into clear functional and non-functional requirements, user stories, process flows, and acceptance criteria.
- Collaborate with business and technology stakeholders to ensure solutions align with business objectives and expected outcomes.
- Conduct current-state and future-state assessments and identify opportunities for business process optimization.
- Perform gap analysis, impact assessments, root cause analysis, and feasibility studies.
- Support teams throughout the delivery lifecycle, ensuring requirements remain aligned with evolving business priorities.
- Facilitate workshops, stakeholder interviews, and requirements discovery sessions.
- Build and maintain project artifacts including business requirements documents, user stories, workflow diagrams, process maps, and operational procedures.
- Support User Acceptance Testing (UAT), System Integration Testing (SIT), and End-to-End testing activities.

AI-Enabled Business Analysis
- Leverage Generative AI tools to accelerate requirements gathering, analysis, documentation, and stakeholder communications.
- Utilize AI-assisted platforms such as Microsoft Copilot or equivalent enterprise AI tools.
- Apply prompt engineering techniques to improve quality, consistency, and completeness of business analysis deliverables.
- Partner with delivery teams to identify opportunities for AI-driven process improvements and business efficiencies.
- Evaluate AI-generated outputs for accuracy, compliance, traceability, security, and business relevance before adoption.
- Contribute to AI-enabled delivery practices and continuous improvement initiatives across the organization.
- Support AI adoption by educating stakeholders on practical business use cases and responsible AI practices.

Qualifications & Experience

4-6 years of Business Analysis experience in financial services, technology, or large enterprise environments.
Minimum 2-3 years of practical experience using AI-enabled solutions and Generative AI tools in business analysis or delivery roles.
Experience supporting Waterfall, Agile, or Hybrid delivery methodologies.
Knowledge of Financial Services/Banking systems (e.g., loan servicing systems, financial products) (LoanIQ Preferred)
Strong understanding of the Software Development Life Cycle (SDLC) and Product Development Life Cycle (PDLC).
API Integration & understanding of services (REST/SOAP)
System architecture concepts & data flow mapping
Understanding of core AWS services (EC2, S3, RDS, Lambda, VPC)
Experience working with cross-functional teams including Product Owners, Architects, Developers, QA teams, and business stakeholders.
Proven track record of requirements management, stakeholder engagement, process analysis, and solution delivery.
Experience facilitating workshops and managing multiple stakeholders across varying levels of the organization.
Post-secondary degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.

Technical Skills

Business Analysis

Requirements Elicitation & Analysis
Functional & Non-Functional Requirements
Process Mapping & Workflow Design
Impact Analysis
Business Process Reengineering
Stakeholder Analysis & Management
Business Architecture Frameworks
UAT Coordination & Support

Data & Reporting

Data Analysis
SQL and Data Querying (preferred)
Dashboard & Reporting Tools (Power BI preferred)
Data Visualization & Insights Development
Data-Driven Decision Making
Analytical & Problem-Solving Skills

AI & Digital Enablement

Microsoft 365 Copilot or equivalent enterprise AI tools.
Strong Prompt Engineering
AI-Assisted Documentation & Analysis
AI-Powered Testing & Quality Practices
Responsible AI Governance & Compliance
AI Productivity & Automation Tools

Delivery & Collaboration

Waterfall, Agile, & Hybrid Delivery & Development
Jira, & Confluence or similar enterprise management platforms
Process Optimization & Continuous Improvement
Verbal & Written Communication
Collaboration & Teamwork

Work Model

Hybrid – 2–3 days per week in office

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves bridging business needs with technology solutions by leveraging traditional business analysis and AI-powered tools to optimize delivery. You will be responsible for eliciting requirements, managing stakeholders, and utilizing Generative AI to enhance documentation, process analysis, and solution validation.

Requirements

Candidates must have 4-6 years of business analysis experience in financial services or enterprise environments, including 2-3 years of practical experience with AI-enabled solutions. A post-secondary degree in a relevant field is required, along with strong knowledge of SDLC, API integration, and banking systems.

Skills

Business analysis
Generative AI
Prompt engineering
Requirements elicitation
Stakeholder management
SDLC
Agile
Waterfall
Loan servicing
Process mapping
API integration
SQL
Power BI
Data analysis
Microsoft Copilot
UAT

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Loan Servicing
Artificial Intelligence
Generative AI
SDLC
Agile
Waterfall
Microsoft Copilot
Prompt Engineering
API
REST
SOAP
AWS
SQL
Power BI
UAT
SIT
Jira
Confluence
Financial Services
LoanIQ
Process Optimization
Gap Analysis
Requirements Management
Data Visualization
Stakeholder Engagement
Business Architecture
Cloud Computing
Enterprise AI
Hybrid Delivery

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