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Added 2 days ago
T
Product Owner - TDI Public Site
TD
Saint John, NB · Halifax, NS · Markham, ON · Toronto, ON · Laval, QC · Montreal, QC
- Full-time
The role combines product delivery, digital performance management and continuous optimization, leveraging customer behaviour, analytics, experimentation and website best practices to…
Added 2 days ago
RB
Senior Manager – Disclosure Transformation & Controls
Royal Bank of Canada
Toronto, ON
- Full-time
Establish metrics and KPIs to measure control maturity, client satisfaction, operational efficiency, and digital adoption
Added 3 days ago
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Senior Manager – Disclosure Transformation & Controls
RBC
Toronto, ON
- Full-time
Establish metrics and KPIs to measure control maturity, client satisfaction, operational efficiency, and digital adoption
Added 4 days ago
Senior Manager, Data Strategy and Operations
Scotiabank
Toronto, ON
…is seeking a delivery-focused data leader to serve as Senior Manager, Data Strategy and Operations. Reporting to the Director, Data Strategy Enablement and Operations, you will execute the…
Added 5 days ago
Senior Manager, Specialty Segments & Indigenous Banking, Canadian Banking / Retail Banking
Scotiabank
Toronto, ON
Establish segment KPIs, reporting and measurement to track client outcomes, portfolio performance, capability adoption and progress against commitments.
Added 5 days ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
You will work closely with operations teams to understand business challenges, identify opportunities and translate ideas into practical solutions. You will take ownership from initial…
Added 6 days ago
R
Manager, Business Management & Optimization
RBC
Toronto, ON
- Full-time
You will work closely with operations teams to understand business challenges, identify opportunities and translate ideas into practical solutions. You will take ownership from initial…
Added 9 days ago
M
Digital Product Owner
Manulife
Waterloo, ON · Montreal, QC
- Full-time
Foundational experience supporting digital product teams, with exposure to end-to-end servicing workflows (e.g., claims, withdrawals, address changes). Demonstrates the ability to…
Added 10 days ago
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Senior Business Analyst, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
Evaluate AI-generated outputs for accuracy, compliance, traceability, security, and business relevance before adoption.
Added 11 days ago
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Delivery Manager (Banking/IT Service Domain)
Synechron
Mississauga, ON
- $140,000 to $170,000 CAD / year
- Full-time
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading…
Added 11 days ago
M
Marketing Manager, Member Marketing & Growth
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Marketing Manager plays a critical role in driving member engagement and utilization across the Group Benefits portfolio. Reporting to the Director, Member Marketing & Growth, this role…
Added 14 days ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
We are looking for a Manager, Copilot and AI Productivity to contribute to the growth of our AI practice in Quebec. This individual will play a key role in developing service offerings,…
Added 16 days ago
AE
Sr Mgr-Digital Product Mgmt
American Express
Toronto, ON
- Full-time
As a Senior Digital Product Manager on the AI Productivity Tools team, you will own how American Express evaluates, enables, and scales AI tools that help colleagues research, analyze,…
Added 17 days ago
Product Owner, Contact Center Pod
Momentum Financial Services Group
Toronto, ON
Contact Center Technology & Transformation - Drive evolution of omnichannel servicing capabilities, AI, automation, digital channels, CRM integrations, workforce enablement, and customer
Added 18 days ago
FN
AI Product Manager
First National Financial LP
Toronto, ON · East York, ON
- Full-time
The AI Product Manager is accountable for the direction, delivery, adoption, and measurable business value of AI enabled mortgage workflows within a First National product squad that is…
Added 18 days ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
Workplace Platforms is a division within Morgan Stanley Wealth Management Platforms, comprised of the digital platforms supporting the Morgan Stanley at Work businesses - including Equity…
Added 18 days ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
Workplace Platforms is a division within Morgan Stanley Wealth Management Platforms, comprised of the digital platforms supporting the Morgan Stanley at Work businesses - including Equity…
Added 20 days ago
S
Delivery Management
Synechron
Mississauga, ON
- Full-time
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading…
Added 26 days ago
AC
Digital Content and Engagement Advisor
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Reporting to the Product Manager, this role ensures that distribution and agency partners, corporate customers and internal stakeholders have access to accurate, timely, accessible and…
Added 26 days ago
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Technical Business Analyst
BMO
Calgary, AB · GCS
- Full-time
Evaluate AI-generated outputs for accuracy, compliance, traceability, security, and business relevance before adoption.
Added 28 days ago
K
Senior Manager - Senior AI Architect
KPMG
Montreal, QC
- Full-time
Define and recommend end-to-end architectures for digital transformation, data, and AI initiatives, ensuring alignment with clients’ enterprise architectures.
Added 29 days ago
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Senior Technology Manager, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
We are seeking a Senior Technology Manager to lead the Loan Servicing Technology portfolio supporting critical lending platforms and services within Commercial and Corporate Banking.
Added 1 month ago
TC
Manager, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
…our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries…
Added 1 month ago
TC
Vice President, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
…our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries…
Added 1 month ago
TC
Manager, Data, Reporting & Platform Enablement
The Citco Group Limited
Toronto, ON
- Full-time
…our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries…

BMO

Senior Business Analyst, Loan Servicing Technology

Toronto, ON, Canada
FCP, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Application Deadline:

11/29/2026

Address:

100 King Street West

Job Family Group:

Technology

Job Description

Role Overview

As a Business Analyst, with a focus on AI-Enabled Delivery at BMO, you will play a critical role in bridging business needs, technology solutions, and emerging Artificial Intelligence (AI) capabilities. Working closely with business stakeholders, technology teams, product owners, architects, developers, and quality engineering teams, you will leverage both traditional business analysis practices and AI-powered tools to accelerate delivery, improve decision-making, enhance requirements quality, and optimize business outcomes.

This role extends beyond traditional business analysis by incorporating Generative AI (Gen AI) and AI-assisted delivery practices throughout the Software Development Life Cycle (SDLC). You will utilize AI to support requirements elicitation, process analysis, documentation creation, impact assessments, test case generation, knowledge management, user story development, solution validation, and delivery acceleration while ensuring responsible and secure AI usage.

The ideal candidate possesses strong business analysis skills, stakeholder management capabilities, and hands-on experience utilizing AI technologies and AI-assisted tools across multiple SDLC phases.

Key Responsibilities

Business Analysis & Solution Delivery
- Elicit, analyze, validate, and document business requirements to support strategic technology initiatives.
- Translate business needs into clear functional and non-functional requirements, user stories, process flows, and acceptance criteria.
- Collaborate with business and technology stakeholders to ensure solutions align with business objectives and expected outcomes.
- Conduct current-state and future-state assessments and identify opportunities for business process optimization.
- Perform gap analysis, impact assessments, root cause analysis, and feasibility studies.
- Support teams throughout the delivery lifecycle, ensuring requirements remain aligned with evolving business priorities.
- Facilitate workshops, stakeholder interviews, and requirements discovery sessions.
- Build and maintain project artifacts including business requirements documents, user stories, workflow diagrams, process maps, and operational procedures.
- Support User Acceptance Testing (UAT), System Integration Testing (SIT), and End-to-End testing activities.

AI-Enabled Business Analysis
- Leverage Generative AI tools to accelerate requirements gathering, analysis, documentation, and stakeholder communications.
- Utilize AI-assisted platforms such as Microsoft Copilot or equivalent enterprise AI tools.
- Apply prompt engineering techniques to improve quality, consistency, and completeness of business analysis deliverables.
- Partner with delivery teams to identify opportunities for AI-driven process improvements and business efficiencies.
- Evaluate AI-generated outputs for accuracy, compliance, traceability, security, and business relevance before adoption.
- Contribute to AI-enabled delivery practices and continuous improvement initiatives across the organization.
- Support AI adoption by educating stakeholders on practical business use cases and responsible AI practices.

Required Capabilities

Business Analysis & Solution Delivery
- Elicit, analyze, validate, and document business requirements to support strategic technology initiatives.
- Translate business needs into clear functional and non-functional requirements, user stories, process flows, and acceptance criteria.
- Collaborate with business and technology stakeholders to ensure solutions align with business objectives and expected outcomes.
- Conduct current-state and future-state assessments and identify opportunities for business process optimization.
- Perform gap analysis, impact assessments, root cause analysis, and feasibility studies.
- Support teams throughout the delivery lifecycle, ensuring requirements remain aligned with evolving business priorities.
- Facilitate workshops, stakeholder interviews, and requirements discovery sessions.
- Build and maintain project artifacts including business requirements documents, user stories, workflow diagrams, process maps, and operational procedures.
- Support User Acceptance Testing (UAT), System Integration Testing (SIT), and End-to-End testing activities.

AI-Enabled Business Analysis
- Leverage Generative AI tools to accelerate requirements gathering, analysis, documentation, and stakeholder communications.
- Utilize AI-assisted platforms such as Microsoft Copilot or equivalent enterprise AI tools.
- Apply prompt engineering techniques to improve quality, consistency, and completeness of business analysis deliverables.
- Partner with delivery teams to identify opportunities for AI-driven process improvements and business efficiencies.
- Evaluate AI-generated outputs for accuracy, compliance, traceability, security, and business relevance before adoption.
- Contribute to AI-enabled delivery practices and continuous improvement initiatives across the organization.
- Support AI adoption by educating stakeholders on practical business use cases and responsible AI practices.

Qualifications & Experience

4-6 years of Business Analysis experience in financial services, technology, or large enterprise environments.
Minimum 2-3 years of practical experience using AI-enabled solutions and Generative AI tools in business analysis or delivery roles.
Experience supporting Waterfall, Agile, or Hybrid delivery methodologies.
Knowledge of Financial Services/Banking systems (e.g., loan servicing systems, financial products) (LoanIQ Preferred)
Strong understanding of the Software Development Life Cycle (SDLC) and Product Development Life Cycle (PDLC).
API Integration & understanding of services (REST/SOAP)
System architecture concepts & data flow mapping
Understanding of core AWS services (EC2, S3, RDS, Lambda, VPC)
Experience working with cross-functional teams including Product Owners, Architects, Developers, QA teams, and business stakeholders.
Proven track record of requirements management, stakeholder engagement, process analysis, and solution delivery.
Experience facilitating workshops and managing multiple stakeholders across varying levels of the organization.
Post-secondary degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.

Technical Skills

Business Analysis

Requirements Elicitation & Analysis
Functional & Non-Functional Requirements
Process Mapping & Workflow Design
Impact Analysis
Business Process Reengineering
Stakeholder Analysis & Management
Business Architecture Frameworks
UAT Coordination & Support

Data & Reporting

Data Analysis
SQL and Data Querying (preferred)
Dashboard & Reporting Tools (Power BI preferred)
Data Visualization & Insights Development
Data-Driven Decision Making
Analytical & Problem-Solving Skills

AI & Digital Enablement

Microsoft 365 Copilot or equivalent enterprise AI tools.
Strong Prompt Engineering
AI-Assisted Documentation & Analysis
AI-Powered Testing & Quality Practices
Responsible AI Governance & Compliance
AI Productivity & Automation Tools

Delivery & Collaboration

Waterfall, Agile, & Hybrid Delivery & Development
Jira, & Confluence or similar enterprise management platforms
Process Optimization & Continuous Improvement
Verbal & Written Communication
Collaboration & Teamwork

Work Model

Hybrid – 2–3 days per week in office

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves bridging business needs with technology solutions by leveraging traditional business analysis and AI-powered tools to optimize delivery. You will be responsible for eliciting requirements, managing stakeholders, and utilizing Generative AI to enhance documentation, process analysis, and solution validation.

Requirements

Candidates must have 4-6 years of business analysis experience in financial services or enterprise environments, including 2-3 years of practical experience with AI-enabled solutions. A post-secondary degree in a relevant field is required, along with strong knowledge of SDLC, API integration, and banking systems.

Skills

Business analysis
Generative AI
Prompt engineering
Requirements elicitation
Stakeholder management
SDLC
Agile
Waterfall
Loan servicing
Process mapping
API integration
SQL
Power BI
Data analysis
Microsoft Copilot
UAT

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Loan Servicing
Artificial Intelligence
Generative AI
SDLC
Agile
Waterfall
Microsoft Copilot
Prompt Engineering
API
REST
SOAP
AWS
SQL
Power BI
UAT
SIT
Jira
Confluence
Financial Services
LoanIQ
Process Optimization
Gap Analysis
Requirements Management
Data Visualization
Stakeholder Engagement
Business Architecture
Cloud Computing
Enterprise AI
Hybrid Delivery

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