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Added 3 mins ago
MC
Estimator / Project Manager – Commercial Construction
MatchBox Consulting Group
Nanaimo, BC
- $112,100 to $141,600 CAD / year
- Full-time
Estimator / Project Manager | General Contracting
Added 3 mins ago
AG
Sr. Analyst, Growth & Innovation Operations
Altus Group
Toronto, ON
- Full-time
…measurable results across Altus Group's Valuation Advisory Services (VAS) business. You will take ownership of weekly and monthly commercial reporting, investigate business performance, and…
Added 18 mins ago
HE
Project Supply Chain Manager
Hitachi Energy
Montreal, QC · Saint-Laurent, QC
- Full-time
…procurement activities across multiple categories of goods and services, supporting supply chain operations through sourcing strategy development, supplier management, contract negotiation,…
Added 34 mins ago
IH
Manager | Clinical Operations
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is seeking a permanent full-time Manager, Clinical Operations who is passionate about driving meaningful change in healthcare. In this key leadership role, you will provide…
Added 34 mins ago
LH
Coordinator
Lookout Housing and Health
New Westminster, BC
- Full-time
…shelter, and outreach programs. Under the direction of the Program Manager, this position provides operational oversight to ensure clientele receive pertinent services while supporting the…
Added 34 mins ago
E
Management Trainee
Enterprise
Toronto, ON
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 48 mins ago
AC
Manager, National Tax Services
ACCA Careers
Winnipeg, MB
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added 1 hour ago
G
HR Coordinator - Corporate Services
Graham
Calgary, AB
- Full-time
At Graham, one of North America’s largest general contractors, we don’t just build projects, we enable the systems and services that make construction possible. As part of our Corporate…
Added 1 hour ago
CR
Culinary Manager
COGIR Real Estate
Oakville, ON
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
Added 1 hour ago
E
Project Accountant
EllisDon
Calgary, AB
- Full-time
…post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a…
Added 1 hour ago
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
T
Personal Banking Associate Trainee (Full time)- St-Sauveur
TD
Saint-Sauveur, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
T
Applied Machine Learning Scientist I
TD
Toronto, ON · Montreal, QC
- Full-time
Experience with SQL, Azure Cloud, Azure ML Services, or Databricks is an asset.
Added 1 hour ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
A-
Insurance Advisor Level 1
AMA - Alberta Motor Association
Lethbridge, AB
- Full-time
You have at least 6 months of sales and/or customer service experience (even better if it’s insurance-related). Experience in a call center, retail, or financial services is a strong asset.
Added 1 hour ago
K
TA Operations Associate
Kraken
Remote, Canada
- Temporary
- Remote
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally…
Added 1 hour ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
ON · Ontario, Canada
- Full-time
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Added 1 hour ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
…part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health…
Added 1 hour ago
SI
DUTY MANAGER, GSE Mechanic
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Winnipeg, MB
- Full-time
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Added 1 hour ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
AB · Alberta, Canada
- Full-time
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Added 1 hour ago
T
Personal Banking Associate - Robert-Bourassa Branch, Montreal
TD
Montreal, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
T
Customer Experience Associate
TD
Regina, SK
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
T
Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 2 hours ago
MC
Project Coordinator – Light Industrial/Commercial
MatchBox Consulting Group
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Contract
Project Coordinator / Assistant Project Manager – General Contracting
Added 2 hours ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
BC · British Columbia, Canada
- Full-time
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.

BMO

Senior Content Designer

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Experience: 5+ years of professional experience in Content Design, UX Writing, Content Strategy or a related UX field, ideally working on complex digital products in an enterprise environment.
Posting language: English
Posted: Nov 5, 2026

Original job description

Application Deadline:

11/05/2026

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

Let’s get to know each other. We’ll go first.

BMO is a top 10 bank in North America supporting more than 13 million clients. Our services include personal and commercial banking, global markets, wealth management, and investment banking. We got our start in 1817, and we're driven by our purpose: To Boldly Grow the Good in business and life.

Our UX Org is 100+ strong, but our Experience Principles keep us aligned: earn trust with every interaction; meet them today, build for tomorrow; push beyond the expected; and leave no one behind.

If you’re ambitious, curious, creative, and eager to make an impact, you should consider BMO as a place to grow.

What does it mean to be a Senior Content Designer at BMO?

As a Senior Content Designer at BMO, you bring exceptional writing craft and strategic content thinking to the table. You’re a collaborator at heart, partnering with Product Design and UX Research to shape smart, holistic solutions you all believe in.

You turn complex information and customer problems into experiences that feel simple, clear and human. You don’t just write the words that go into an experience. You help define the experience itself: what we communicate, when we communicate it, how information is structured and what customers need to know to confidently move forward.

Your work is informed by research, analytics and customer needs, and you communicate your rationale so everyone understands the “why.” You’re comfortable challenging a brief, exploring multiple solutions and using evidence to recommend the strongest direction.

You think beyond individual screens and features, creating content patterns and approaches that can scale across journeys and systems. You communicate openly with Product, Design, Research, Development and business partners so everyone understands how content contributes to the overall experience.

You roll up your sleeves, but you also help elevate the team by offering feedback, developing content standards and patterns, mentoring other designers, and supporting hiring and onboarding. You’re a writer, a designer, a strategist, a connector and an advocate for making complex experiences genuinely better for customers and the business.

About The Role

We’re seeking a Senior Content Designer to join our team, reporting to the Senior Manager of UX and working alongside a team of product designers, content designers, and researchers. This role is critical to the Branch Modernization team.

What You’ll Do

Show up as a strong Content Design and UX voice in cross-functional standups, UX kickoffs and sprint planning, advocating for clear, inclusive and customer-centred experiences.
Own the content experience for complex features and end-to-end journeys, partnering with Product Design, UX Research, Product and Development to help shape strategy, feature definition, scope and what success looks like.
Turn complex information and requirements into clear, intuitive experiences, determining what customers need to know, how information should be structured and when it should be communicated.
Challenge the brief when necessary and systematically explore solutions, using customer needs, business objectives and evidence to develop and recommend differentiated content approaches.
Partner closely with Product Designers to influence information hierarchy, interactions, page and screen structure, flows and the overall experience, rather than treating content as a final layer applied to an existing design.
Create and evolve reusable content patterns, guidelines and standards that solve immediate customer problems while helping experiences work consistently across products, journeys and systems.
Leverage AI tooling and integrations thoughtfully to accelerate exploration, analysis and content production while maintaining a high bar for accuracy, customer understanding, accessibility, brand voice and human judgment.
Work hand-in-hand with Development and Product through delivery, clarifying content intent, reviewing implemented experiences and supporting QA so that the final experience lands as intended.
Partner with UX Research by helping shape research questions, participating in sessions and using existing research to understand customer needs, language and mental models. BMO's Content Design rubric specifically calls for working with Research to understand customer needs and determine the information required throughout an experience.
Use analytics, research and customer data to evaluate content and experience effectiveness, uncover opportunities and inform future iterations.
Facilitate and confidently represent your work in critiques and cross-functional reviews, communicating content strategy and rationale, navigating feedback and adapting solutions with purpose.
Strengthen the Content Design and broader UX practice by contributing to hiring, onboarding, critiques, design rituals, standards and the culture that makes great design possible.
Mentor and coach more junior Content Designers, helping them strengthen their craft, strategic thinking and ability to navigate complex design problems.
Keep pushing your craft, sharpening your writing and design instincts and exploring emerging methods, technologies and tools that can raise the quality and effectiveness of our work.

What We’re Looking For

Exceptional content design and UX writing craft. You can simplify complex information, develop clear information hierarchies and create concise, accessible experiences without sacrificing accuracy or meaning.
Strong strategic and systems thinking. You can move between the details of a single interaction and the broader customer journey, identify patterns, and develop scalable content approaches that work across products and channels.
Strong collaboration and influence. You’re comfortable partnering with Product Design, Research, Product, Development and business stakeholders, challenging assumptions constructively and clearly communicating the rationale behind your recommendations.
A customer- and evidence-led approach to design. You use research, analytics, accessibility principles and customer needs to inform decisions, assess outcomes and continuously improve experiences.

Your Qualifications

5+ years of professional experience in Content Design, UX Writing, Content Strategy or a related UX field, ideally working on complex digital products in an enterprise environment.
Specialized knowledge gained through post-secondary education and/or relevant business experience.
Excellent writing, editing and storytelling skills, with the ability to make complex or technical information clear, useful and engaging.
Excellent communication, collaboration and stakeholder management skills.
Experience with cross-functional workshop planning and facilitation.
Experience with Figma and collaborative product-design workflows, including working with design systems and reusable content patterns.
Experience using AI-powered and emerging tools and workflows to improve content exploration, analysis and delivery.
Well versed in Design Thinking and user-centred design methodologies and their application to content and experience design.
Deep, applied knowledge of accessibility, inclusive design and UX best practices, including writing and structuring content so experiences can be understood by a wide range of customers.
Strong understanding of information architecture, content hierarchy and interaction design, enabling you to influence how content and UI work together.
Ability to use qualitative and quantitative evidence to evaluate an experience and inform future iterations.
Proficiency with standard office and collaboration tools.
Experience working effectively as a cross-functional member of an Agile product team, partnering throughout discovery, design, development and delivery.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Senior Content Designer will own the content experience for complex features and end-to-end journeys, collaborating with cross-functional teams to shape strategy and feature definition. They will also create reusable content patterns, mentor junior designers, and use research and analytics to continuously improve customer experiences.

Requirements

Candidates must have 5+ years of professional experience in Content Design, UX Writing, or a related field, with a strong portfolio demonstrating strategic and systems thinking. Proficiency in Figma, design systems, and accessibility principles is required, along with excellent communication and collaboration skills.

Skills

Content design
UX writing
Strategic thinking
Information architecture
User research
Figma
Design systems
Accessibility
Inclusive design
Stakeholder management
Agile methodology
Data analysis
Content strategy
Interaction design
Mentoring
Facilitation

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Content Design
UX Writing
Product Design
UX Research
Branch Modernization
Information Hierarchy
Content Strategy
Figma
Design Systems
Accessibility
Inclusive Design
Agile
Data Analytics
Customer Journey
Interaction Design
Stakeholder Management
Mentorship
AI Tooling
Design Thinking
Enterprise Environment
Content Patterns
User-centered Design
Quality Assurance
Sprint Planning
Cross-functional Collaboration

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