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Added 1 hour ago
TM
Director, Strategy & Operations
Talent Mappers
Toronto, ON · Greater Toronto Area, Canada
- $165,000 to $185,000 CAD / year
- Full-time
The Director, Strategy & Operations is a high-impact role supporting senior leadership. The team supports strategy development and value creation through major strategic initiatives across…
Added 1 hour ago
F
Director, Technical Support - Cybersecurity
Fortra
Canada
- Full-time
…hybrid, SaaS, and managed services environments. You will set the strategy, operating model, and performance standards needed to improve customer experience, accelerate issue resolution,…
Added 3 hours ago
Health and Safety Director
Amrize
Edmonton, AB · AB · Surrey, Brit · Calgary, AB
Join Amrize as a Health and Safety Director and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 11 hours ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
The Technology Consulting Practice is seeking a Senior Director to join our growing team and lead client transformation across the Quote to Cash ecosystem, including Configure, Price, Quote…
Added 13 hours ago
IW
Director HR Business Partner
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Director, HR Business Partner is a dynamic and strategic HR leader responsible for partnering with senior leaders to develop and deliver people strategies that enable business…
Added 13 hours ago
PB
Director, Data and Insights
Pacific Blue Cross
Burnaby, BC
- Full-time
Reporting to the Vice President, Information Technology & Enterprise Transformation, you will lead the development of PBC's enterprise data, analytics, and AI strategy, helping transform…
Added 13 hours ago
MU
Associate Director, Digital Infrastructure Strategy
McMaster University
Hamilton, ON
- Full-time
The Associate Director, Digital Infrastructure Strategy advances the modernization and evolution of the University’s digital infrastructure. Working across a decentralized University…
Added 13 hours ago
SL
AVP, Strategic Programs, Innovation, Insights and Regulatory Operations
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
…portfolio delivery and business priorities through a common strategy, roadmap and operating…
Added 13 hours ago
Health and Safety Director
Amrize
Edmonton, AB · AB · Surrey, Brit · Calgary, AB
Join Amrize as a Health and Safety Director and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 15 hours ago
LC
Senior Director, Pharmacy Experience and Transformation
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting to the VP, Pharmacy Operations, Clinical Excellence and Transformation, the Senior Director, Pharmacy Experience and Transformation will lead the strategy and execution of…
Added 15 hours ago
BR
Business Analyst, Operational Strategy
Brookfield Renewable N.A.
Gatineau, QC
- Full-time
Reporting to the Director, Operational Strategy, the Business Analyst serves as a key liaison between business stakeholders, technology teams, and operational groups. This role is…
Added 15 hours ago
SL
Director, Enterprise Architecture Strategy, Core Platform
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
The Director, Enterprise Architecture Strategy is the architecture strategist supporting the Assistant Vice President, Enterprise Architecture, Core Platforms.
Added 15 hours ago
Director, Executive Operations
Government of Alberta
AB
Experience working within Alberta’s health system, particularly in health system transformation, strategy and policy development, and executive coordination.
Added 15 hours ago
S
Director, Deployment Operations
Solink
Remote, Canada
- $156,696 to $195,870 CAD / year
- Full-time
- Remote
As Director, Deployment Operations, you'll own Solink's end-to-end sales-to-deployment operating model, from the moment a deal closes to the point a customer is live, supported and…
Added 16 hours ago
S
AI Workflow & Operations Intern
Semtech
Richmond, BC
- Full-time
Experience that translates directly into careers in Sales Ops, Revenue Ops, AI Strategy, or Digital Transformation
Added 16 hours ago
SL
Director, Enterprise Architecture Strategy, Core Platform
Sun Life Québec
Montreal, QC
- Full-time
The Director, Enterprise Architecture Strategy is the architecture strategist supporting the Assistant Vice President, Enterprise Architecture, Core Platforms.
Added 16 hours ago
NB
Analyst or Associate Financial Resource Management
National Bank of Canada
Montreal, QC
- Full-time
Join a high-impact team in Capital Markets where financial strategy meets innovation. As an Analyst or Associate in the Financial Resource Management team, you’ll play a key role in…
Added 16 hours ago
H
IT Director
Hays
Montreal, QC
- Full-time
Our client is a well-established and growing organisation undergoing a significant digital transformation journey. With a strong commitment to innovation, operational excellence, and…
Added 17 hours ago
O
Director, Design
OpenText
Waterloo, ON
- Full-time
As Director, Design, you will lead and evolve the organization’s design function, delivering high-quality, client-centric creative experiences that strengthen the brand and support business…
Added 17 hours ago
PB
Director, Data and Insights
Pacific Blue Cross
Burnaby, BC
- $122,400 to $183,600 CAD / year
- Full-time
Reporting to the Vice President, Information Technology & Enterprise Transformation, you will lead the development of PBC's enterprise data, analytics, and AI strategy, helping transform…
Added 17 hours ago
C
Senior Director, Group Product Owner - Enterprise Governance, Risk & Compliance (eGRC)
CIBC
Toronto, ON
- Full-time
Enterprise Strategy and Transformation - Define the ambition, target operating model, and multi-year roadmap for CIBC's eGRC ecosystem. Align partners and investment to the highest risk and…
Added 18 hours ago
T|
Director, Digital Platforms & Architecture
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…d’équipes technologiques, de plateformes et d’initiatives de…
Added 18 hours ago
Director, Deposits Engineering
Scotiabank
Toronto, ON
The Director, Deposits Engineering, leads the Deposits Engineering teams globally (Canada / Bogota / International); ensuring business strategies, plans and initiatives are executed /…
Added 18 hours ago
BR
Business Analyst, Operational Strategy
Brookfield Renewable U.S.
Gatineau, QC
- Full-time
Reporting to the Director, Operational Strategy, the Business Analyst serves as a key liaison between business stakeholders, technology teams, and operational groups. This role is…
Added 18 hours ago
MF
Director HR Business Partner
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial…

BMO

Senior Manager, Journey Enablement, Acquire and One Client

Toronto, ON, Canada
BMOPLACE, Canada

$85,500.00 - $185,000.00 · Full-time

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Job details

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

11/06/2026

Address:

33 Dundas Street West

Job Family Group:

Strategy & Change

We are seeking a well-rounded Senior Manager to join the Acquire and One Client, Journey Enablement team within Business Banking to drive performance and strategic outcomes in partnership with our Product, Digital, Marketing, Channels, Distribution and Risk teams. This role will lead initiatives focused on accelerating new-to-bank acquisitions and deepening existing client relationships. The successful candidate will drive the design and execution of strategic initiatives that fuel sustainable client growth, strengthen acquisition pipeline performance, and identify next-best actions to increase product adoption, cross-sell, engagement, and retention. In addition, they will identify opportunities to leverage AI to enhance or reimagine the client's experience, automate processes, and optimize the touchpoints across the journey. Reporting to the Director, Journey Enablement, Acquire & One Client, this role is responsible for supporting business strategy, identifying growth opportunities, and translating them into actionable plans through implementation, adoption, and benefits realization. This is a business-led transformation role, focused on setting the strategy, establishing business cases, and designing and implementing business processes and service improvements to achieve target business outcomes.

The successful candidate will:

Inform the future state vision and manage the delivery of a clear target-state journey that fuels the prospects pipeline, from awareness, inquire & educate, to driving action, across the acquisition funnel.

Laser focused on the customer journey and defining the key touchpoints, offers and engagement loops to effectively facilitate the optimal path to acquisition, in addition, promote relationship primacy, deepening and Treasury & Payments Services penetration.

Work in close partnership with, Product, Marketing, Analytics, Distribution and Digital to co-design the client and employee experience, while providing clear business problems, prioritized requirements, success measures and decision ownership before solutions enter sizing and build.

Collaborate directly with Marketing to develop the strategy, direction and plan to drive acquisition through the BMO.com channel.

Drives improvements across channels – both digital and in person- leveraging the concept of agile and MVP/POC approach to product & journey transformation.

Execute priority initiatives to achieve the future state vision for the journey, balancing client and employee value, business outcomes, risk and control requirements, delivery readiness, dependencies and platform capacity.

Drive increased acquisition across channels, improving the rate of conversion from prospect to acquired.

Track journey outcomes such as new client growth across channels, acquisition costs by channel, completion and abandon rates, conversion rate, attrition, funnel health, PPC, and cross-bank penetration (e.g. personal and wealth segments).

Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.

Designs and produces regular and ad-hoc reports, and dashboards.

Ensures alignment between values and behaviour that fosters diversity and inclusion.

Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.

Stays abreast of industry and business trends through benchmarking and/or participation in professional associations.

Assists in the development of strategic plans.

Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.

Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

Leads the development of the communication strategy focusing on positively influencing or changing behaviour.

Ensures consistency of implementations and methodologies across businesses/groups.

Reviews proposed function/project team outputs for implications to workflow design.

Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.

Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.

Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.

Maintains current process documentation to ensure available for stakeholders as required.

Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.

Resolves issues regarding processes that are raised from all sources/stakeholders.

Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.

Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.

Communicates abstract concepts in simple terms.

Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.

Anticipates trends and responds by implementing appropriate changes.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

What We're Looking For:

Hybrid role - able to come to BMO Place office at least 3 days a week (subject to change in line with organizational policy).

Significant experience leading business transformation, process redesign, operational excellence or digital enablement initiatives within a large, complex organization.

Experience in product sales, channel/distribution strategy, and/or acquisition strategy.

Experience leading customer experience transformation initiatives and presents a strong knowledge of digital product management methodologies and frameworks to effectively collaborate with our Digital & Technology partners.

Demonstrated ability to work in a highly collaborative business-product partnership model, co-creating vision, priorities and solutions with Digital and Technology leaders while maintaining accountability for business outcomes.

Proven ability to lead multiple complex initiatives simultaneously, balancing competing priorities, dependencies, stakeholder interests and delivery timelines.

Deep understanding of digital client experiences, onboarding, servicing, workflow automation, process simplification or channel transformation.

Demonstrated success partnering with Product, Digital and Technology teams to define business problems, shape solutions and deliver measurable client and business outcomes.

Ability to translate client, employee and business needs into actionable priorities, requirements and roadmap recommendations.

Strong systems thinking and process design skills, with the ability to assess end-to-end client journeys, identify root causes and drive enterprise-wide improvements.

Proven ability to influence and build alignment across diverse stakeholder groups without direct authority.

Experience using data, client feedback and operational insights to identify opportunities, prioritize investments and measure business outcomes.

Ability to thrive in ambiguity and build strong partnerships across Business Banking, Product, Digital, Technology, Operations and Governance teams.

Qualifications:

Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Seasoned professional with a combination of education, experience and industry knowledge.

Program/Project management expertise- In-depth/Expert.

Knowledge of business analysis, project delivery practices and standards across the project lifecycle - Expert.

Thought leader in innovation, leverages AI tools to complete daily work activities – In-depth/Expert

Verbal & written communication skills - In-depth / Expert.

Analytical and problem solving skills - In-depth / Expert.

Influence skills - In-depth / Expert.

Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.

Able to manage ambiguity.

Data driven decision making - In-depth / Expert.

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Senior Manager will lead strategic initiatives to accelerate new-to-bank acquisitions and deepen existing client relationships across various business channels. They are responsible for driving business-led transformation, identifying growth opportunities, and leveraging AI to optimize client journeys and operational processes.

Requirements

Candidates must have 7+ years of relevant experience in business transformation, process redesign, or digital enablement within a large organization. A post-secondary degree is required, along with expert-level skills in project management, business analysis, and cross-functional collaboration.

Skills

Business transformation
Process redesign
Operational excellence
Digital enablement
Product sales
Channel strategy
Acquisition strategy
Digital product management
Workflow automation
Process simplification
Systems thinking
Stakeholder management
Data-driven decision making
Change management
Strategic planning

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Journey Enablement
AI
Digital Transformation
Acquisition Funnel
Treasury & Payments Services
Agile
MVP
POC
Business Case Development
Risk Management Framework
Change Management
Process Documentation
Stakeholder Engagement
Strategic Initiatives
Data Analytics
Customer Experience
Product Management
Operational Efficiency
Benchmarking
Communication Strategy
Workflow Design
Project Lifecycle
Business Analysis
Innovation
Cross-functional Collaboration
Performance Tracking
Strategy & Change
BMO Financial Group
Financial Services

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