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Added 13 mins ago
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Thunder Bay, ON
Full-time
The Compact Construction Equipment Territory Manager is responsible for selling new and used compact construction equipment within an assigned Area of Responsibility (AOR). This role…
Added 13 mins ago
Mechanical Designer
Innovative Group of Companies
Barrie, ON
Full-time
We are looking for Intermediate & Senior Mechanical Designers. There are 2 existing vacancies. Our designers take customer ideas and specifications to generate industry leading solutions.…
Added 13 mins ago
IT Support Auxiliary
ILSC Education Group
Toronto, ON
Part-time
Reporting to the Manager, Systems Technology, the IT Support Auxiliary works as part of the Global IT Systems Support team. The IT Support Auxiliary is responsible for coordinating with key…
Added 13 mins ago
Administrative & Lifestyle Coordinator - Full Time
Unidine Canada
MB · Dugald, MB
Full-time
· Work with residents and the General Manager to identify opportunities to enhance the resident experience.
Added 13 mins ago
Billing Administrator
The Universal Group
Langley (District), BC · Langley, British Columbia
Full-time
Are you a detailed oriented individual with the ability to problem solve? Do you have prior experience as a Billing Administrator? Are you passionate about providing Peace of Mind to your…
Added 13 mins ago
Mechanical Technician | Manufacturing
Albarrie Canada Limited
Barrie, ON
$60,000 to $65,000 CAD / year
Full-time
Under the guidance of the Engineering Manager, this position performs a variety of functions in an engineering and manufacturing capacity. These duties include but are not limited to…
Added 13 mins ago
Marketing Manager, Canada
Therabody
Canada
$75,000 to $80,000 CAD / year
Therabody is looking for an entrepreneurial, collaborative and high-energy Marketing Manager, Canada to own and scale our brand nationwide. As our sole marketer on the ground, you will…
Added 13 mins ago
Assistant Guest Services Manager
Germain Hôtels
AB · Calgary, AB
Full-time
We're looking for an Assistant Guest Service Manager, with strong organizational skills to be at the heart of the action. Responsible for coordinating front of house operations and ensuring…
Added 13 mins ago
Operations Coordinator
Penske
Ottawa, ON
Full-time
…(branches) that support operational efficiency, effectiveness, customer satisfaction and profitability. The Operations Coordinator will provide superior customer service and communication…
Added 13 mins ago
Communications Advisor
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
…activities regarding the level of funding granted. Assist the manager in negotiating sponsorship, donation, and subscription agreements. Assist in producing the caisse's social…
Added 13 mins ago
Outside Sales Representative
Bunzl Canada
Saskatoon, SK
Full-time
Ensure our high Customer Service Standards are met or exceeded during every interaction
Added 13 mins ago
Cafeteria Attendant
Marriott
Toronto, ON
Full-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 13 mins ago
Assistant Banquets Manager (1 Year Contract)
Marriott
Ottawa, ON
Full-time
High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
Added 13 mins ago
Produce Manager - Full Time (Term)
Co-op
Carman, MB
Full-time
Homestead Co-op is hiring a Full Time Produce Manager (Term) at our Carman Food Store location.
Added 27 mins ago
Wealth Associate
National Bank of Canada
Montreal, QC
Full-time
…Financial, Wealth Management stand out by providing exceptional customer service to have a long-term positive impact on our…
Added 27 mins ago
Welcome Coordinator | Part Time
VIVA Retirement Communities
Vaughan, ON
Part-time
Minimum 3 years’ customer service experience in retirement living, hospitality, or a related industry.
Added 27 mins ago
Project Engineer
Agnico Eagle Mines Limited
Cochrane, ON
Full-time
…over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your…
Added 27 mins ago
Customer Growth & Retention Manager
Kotn
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Own the full paid acquisition funnel from prospecting through retargeting, with clear accountability for new customer volume and efficiency
Added 27 mins ago
CRM & Lifecycle Marketing Specialist
Book Depot Inc.
Thorold, ON
Full-time
The CRM & Lifecycle Marketing Specialist is a hands-on role responsible for operationalizing customer lifecycle, retention, and loyalty strategies through segmentation, automated journeys,…
Added 27 mins ago
Part-Time Sales Associate
Match Retail
Winnipeg, MB
Part-time
…If you're passionate about high-end products and thrive in customer-facing roles, this part-time opportunity offers the perfect blend of flexibility, competitive pay, and personal…
Added 27 mins ago
Administration and Marketing Assistant
Hays
Vancouver, BC
Contract
Our client is a well-established, family-owned real estate organization with over 50 years of experience in the ownership, development, leasing, and management of industrial, commercial,…
Added 27 mins ago
Brand Marketing Specialist
Insight Global
Brampton, ON
$22 to $24 CAD / hour
Contract
marketing campaigns and programs. Reporting to a Sr. Manager or Director/Sr. Director, this role is an early step in the brand marketing career path, and supports cross-functional campaign…
Added 27 mins ago
Director of Growth
Kotn
Toronto, ON
$130,000 to $150,000 CAD / year
Full-time
Understand the full commercial picture: how site experience, product assortment, pricing, and digital channels interact to drive business outcomes and ensure growth decisions reflect that…
Added 27 mins ago
Banker support specialist
HireTalent
Montreal, QC
Contract
Create groups, attach/detach legal entities, update the client coverage, and check for Relationship Manager’s presence in new accounts.
Added 27 mins ago
Client Services Associate - January 2027
proSapient
Toronto, ON
$55,000 to $75,000 CAD / year
Full-time
Working closely with the Client Services Manager, you will take full ownership of client requests from the initial brief through to identifying, engaging, and qualifying relevant experts.…

Closed listing

BMO

Senior Manager, Next Best Offer

Toronto, ON, Canada
BMOPLACE, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Closing date: Oct 10, 2026
Posting language: English
Posted: Sep 24, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Application Deadline:

10/09/2026

Address:

33 Dundas Street West

Job Family Group:

Data Analytics & Reporting

This is a hybrid 16 month contract role requiring a minimum of 3 days in the Toronto office

We are seeking a Senior Manager, NBO to play a critical bridging role between Business, Marketing Technology, and advanced analytics/AI teams. This leader will help design, operationalize, and scale personalized customer engagement by translating business strategy into actionable decisioning frameworks and technical execution. This role is ideal for a hybrid strategist–operator who understands both how modern MarTech + AI ecosystems enable real-time decisioning at scale, and how to operationalize decision logic within execution platforms.

Responsibility & Accountabilities:

Bridge Business Strategy to Decisioning Execution

Act as the business-lead on project that advances our capabilities to deliver ecosystem that enhances marketing effectiveness across all channels, including emerging channels
Act as key connector across MarTech teams; Data & Analytics, ML/AI decisioning teams, Technology and Marketing Operations
Help evolve capabilities such as: Real-time signals and intent capture, Rules-based + AI-driven decisioning frameworks
Contribute to the design and evolution of customer decisioning processes, including: Trigger identification, Offer and action prioritization, Contact and engagement policies
Work closely with marketing operations and technology teams to operationalize decision logic within execution platforms
Advocate for closed-loop measurement and continuous optimization

Enable Personalized Customer Experiences

Support delivery of more contextual, relevant interactions
Ensure alignment between customer signals, decisioning logic, and channel execution
Contribute to improving consistency of personalization across touchpoints

Support Measurement and Optimization

Partner with analytics teams to track and interpret performance
Support test-and-learn initiatives to improve engagement outcomes and measure impact of NBO/NBA
Use insights to refine targeting and prioritization approaches

Collaborate and Influence

Work cross-functionally to align priorities across multiple teams
Communicate complex concepts in a clear, business-friendly way
Contribute to evolving customer decisioning practices and ways of working

Qualifications:

Experience:

6–10+ years in marketing strategy, CRM, customer optimization, or MarTech
Strong experience in financial services or highly regulated industries
Proven experience working across: Business teams (Product, Sales, Channels), Technology / MarTech platforms, Data science / analytics teams

Core Skills:

>Deep understanding of:

Next Best Action / Offer frameworks
Customer lifecycle marketing and omni-channel engagement
Decisioning logic (rules + AI models)

>Experience with platforms such as:

Salesforce Marketing Cloud, Adobe,
Or similar Campaign management / decisioning tools (e.g., Pega, custom engines)

>Strong ability to translate between business requirements and technical implementation

>Leadership & Collaboration

>Analytical & Strategic Skills

>Ability to define value drivers and build business case

Nice to have:

>Exposure to Next Best Action / Offer concepts or decisioning frameworks

>Familiarity with AI/ML-driven marketing or personalization approaches, identity resolution and consent driven marketing

>Experience supporting Champion/Challenger or Optimization Programs

>Experience integrating decisioning with Digital Asset Management (DAM) and content system

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About employer

More about this job

Responsibilities

Lead cross-functional efforts to translate business and marketing strategy into customer decisioning frameworks and operationalize them across marketing technology and execution platforms. Support personalized omnichannel experiences, performance measurement, testing, and continuous optimization of next-best-offer and next-best-action programs.

Requirements

The role seeks 6–10+ years of experience in marketing strategy, CRM, customer optimization, or MarTech, with strong experience in financial services or another regulated industry. Candidates should understand customer decisioning and omnichannel marketing, have experience with marketing and campaign platforms, and be able to translate business needs into technical implementation while collaborating across business, technology, and analytics teams.

Skills

Next Best Action And Offer Frameworks
Customer Lifecycle Marketing
Omnichannel Engagement
Decisioning Logic
Rules-Based Decisioning
AI-Driven Decisioning
Salesforce Marketing Cloud
Adobe Marketing Platforms
Campaign Management
MarTech
Marketing Strategy
Customer Optimization
Data Analytics
Cross-Functional Leadership
Business Case Development
Test-And-Learn Optimization

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Next Best Offer
Next Best Action
Customer Decisioning
Marketing Technology
MarTech
Customer Lifecycle Marketing
Omnichannel Engagement
Personalization
Real-Time Decisioning
Customer Signals
Intent Capture
Rules-Based Decisioning
AI-Driven Decisioning
Machine Learning
Marketing Operations
Salesforce Marketing Cloud
Adobe
Pega
Campaign Management
Decisioning Engines
Closed-Loop Measurement
Test-And-Learn
Champion/Challenger Optimization
Identity Resolution
Consent-Driven Marketing
Digital Asset Management
Content Systems
Financial Services
Customer Optimization
Business Case Development

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