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Added 24 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…development, project execution, reporting and analytics, and information management practices. The role serves as a key liaison between Information Technology and service areas to ensure…
Added 24 mins ago
J
B2B Sales Assistant Manager
Jobgether
Canada
- Contract
The B2B Sales Assistant Manager will lead and develop a high-performing sales team focused on helping business clients maximize growth through technology solutions and strategic account…
Added 25 mins ago
CA
Administrative Assistant
CPHR Alberta
Calgary, AB
- Full-time
Reports to the Manager, Administration and Board Liaison, and the position provides support in a broad range of areas, including Professional Standards services, Stakeholder Engagement, CEO…
Added 25 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 40 mins ago
R
Project/Program Portfolio Manager (Real Estate Projects) (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology…
Added 40 mins ago
AE
Branch Manager
A.L.P.A. Equipment Ltd.
Truro, NS
- Full-time
As the senior leader at the branch level, the Branch Manager works closely with all employees and provides leadership and support across Sales, Parts and Service. The Branch Manager is…
Added 56 mins ago
J
B2B Sales Assistant Manager
Jobgether
Canada
- Full-time
The B2B Sales Assistant Manager will lead and develop a high-performing sales team focused on helping business clients maximize growth through technology solutions and strategic account…
Added 56 mins ago
S
Interim Manager (12 Month Contract)
sephora.com
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
As an Interim Manager, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such as the…
Added 1 hour ago
CP
Project Manager (Construction)
Crowne Pacific Development Corp
Campbell River, BC
- Full-time
As we grow, we are seeking a dedicated Project Manager in Campbell River to join our team. If you take pride in your workmanship, thrive in a collaborative environment, and are committed to…
Added 1 hour ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 1 hour ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 1 hour ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 1 hour ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 1 hour ago
E
Service Administrator
Epiroc
Sudbury, ON · Lively, ON
- Full-time
…transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction…
Added 1 hour ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
Support system enhancements and supply chain technology initiatives.
Added 1 hour ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
Support system enhancements and supply chain technology initiatives.
Added 1 hour ago
PC
Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
…environments, and the diverse needs of its key stakeholders. We support our clients in identifying and assessing the risks to which organizations are exposed, with a focus on strengthening…
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…effectiveness of Internal Controls and Financial Processes to support the successful execution of our internal audit framework built on an enterprise risk management governance model. You…
Added 1 hour ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 hour ago
AS
Foreman - HVAC
Abbotsford School District
Abbotsford, BC
- Full-time
Under the general direction of the Manager - Mechanical, the Foreman - HVAC, provides direction and support to HVAC mechanics.
Added 1 hour ago
TH
SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Ottawa, ON
- Full-time
…minimize loss to the Company. An APS must uphold integrity, support key AP processes, address malicious activity concerns, and prioritize associate and customer safety while staying aligned…
Added 1 hour ago
TH
SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Ottawa, ON
- Full-time
…minimize loss to the Company. An APS must uphold integrity, support key AP processes, address malicious activity concerns, and prioritize associate and customer safety while staying aligned…
Added 1 hour ago
NS
Clinical Therapist (Masters) - Adult Services - Mental Health & Addictions
Nova Scotia Health Authority
Kentville, NS
- Internship
The Clinical Therapist is a member of the Adult Service team in Mental Health and Addictions. Reporting to the Manager, the Clinical Therapist provides assessment and planning, treatment…
Added 1 hour ago
AA
Territory Manager, Facial Aesthetics - Quebec City and surrounding regions - 14 month contract
Allergan Aesthetics, an AbbVie Company
Quebec, QC
- Full-time
Our Territory Manager develops robust business plans to execute brand strategies and tactics in the field. They deliver sales performance, build strong customer relationships and support…
Added 1 hour ago
MH
Shift Manager
Mackenzie Health
Richmond Hill, ON
- $111,365 to $142,116 CAD / year
- Part-time
The Shift Manager is responsible for the overall Hospital operation of program/services, providing ongoing support to front line staff after regular business hours. This includes the…

BMO

Senior Manager, User Experience Research

Toronto, ON, Canada
BMOPLACE, Canada

$85,500.00 - $185,000.00 · Full-time

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Job details

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 16, 2026
Experience: Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 13, 2026

Original job description

Application Deadline:

10/15/2026

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

Understands how new consumer and business customers approach search, evaluation, and selection of a banking solution. Strategically negotiates design solutions in relation to business goals. Helps organizations through a better understanding of the customer use preferences and needs by analyzing “Voice of the Customer”. Designs and facilitates research programs,analyzes data to deliver unique insights. Connects research questions and insights that bring out intuitive designs and support strategy and product development. Collaborates with Design, Marketing, Product and Technology stakeholders both inside and outside of the team.

Defines and executes a comprehensive research plan.
Identifies best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing.
Collects and analyzes user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments.
Identifies and incorporates complex technical and business requirements into research and helps advocate research findings to diverse audiences through written reports and in-person presentations.
Develops budgets and timelines for research projects.
Presents findings to designers, developers, and other stakeholders and concludes on the action plan.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Intermediate level of proficiency:

Transdisciplinary thinking.

Advanced level of proficiency:

Creative thinking.
Emotional Agility.
User Research.
Research, information synthesis and data analysis.
User Behaviour.
User experience (UX) design.
Design Thinking.
Customer centricity.
Verbal & written communication skills.
Analytical and problem solving skills.
Collaboration & team skills; with a focus on cross-group collaboration.
Able to manage ambiguity.
Data driven decision making.
Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Seasoned professional with a combination of education, experience and industry knowledge.

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Senior Manager will define and execute comprehensive research plans to understand customer preferences and inform product strategy. They will collaborate with cross-functional teams to analyze user behavior and translate insights into intuitive design solutions.

Requirements

Candidates must have 7+ years of relevant experience and a post-secondary degree in a related field. Proficiency in user research, data analysis, and design thinking is required, along with strong leadership and communication skills.

Skills

User research
Data analysis
User experience design
Design thinking
Customer centricity
Analytical skills
Problem solving
Collaboration
Transdisciplinary thinking
Creative thinking
Emotional agility
Verbal communication
Written communication
Research methodology
Strategic negotiation
Stakeholder management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

User Experience Research
Voice of the Customer
Ethnography
Quantitative research
Qualitative research
Benchmark studies
Server logs
Online experiments
Risk Management Framework
Banking solution
Product development
Stakeholder engagement
Data-driven decision making
Budget management
Project management
Diversity and inclusion
Strategic planning
User behavior
Lab studies
Field visits

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