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Added 2 mins ago
UO
Events Coordinator
University of Waterloo
Waterloo, ON
- Full-time
The Events Coordinator is accountable to the Events Manager, Faculty of Mathematics for the delivery of events in SAS. This position will interact with distinguished guests and has an…
Added 2 mins ago
UO
Admissions Officer
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
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lululemon
Calgary, AB
- Full-time
Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
Added 4 mins ago
W
Manager, Inbound Account Executives
WellnessLiving
Vaughan, ON
- Full-time
We are looking for a hands-on, results-driven Manager for our Inbound Account Executives to lead and develop our Account Executive team. In this role, you will be responsible for driving…
Added 4 mins ago
TU
Sales and Service Manager
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings…
Added 4 mins ago
ES
Manager, Infor WMS - Business Consulting
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Canada
- Full-time
…you, this could be the perfect opportunity to join EPAM as a Manager, Infor WMS - Business Consulting. Scroll down to learn more about the position’s responsibilities and…
Added 7 mins ago
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Customer Experience Associate
TD
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- Part-time
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Added 7 mins ago
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…health & dental benefits, tuition assistance, and continuous learning and…
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Pembroke, ON
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Manager / Senior Manager, Forensic – Damage Quantification
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Montreal, QC · Brossard, QC · Quebec, QC · Boisbriand, QC
- Full-time
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- $8,810.92 to $13,202.5 CAD / month
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Added 10 mins ago
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Manager, Financial Planning & Analysis
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Toronto, ON
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Manager, Financial Planning & Analysis | Toronto | Contract
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Team Manager – Facilities Engineering
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Ottawa, ON
- Full-time
We are seeking a Team Manager – Buildings, Eastern Ontario to play a key leadership role in the next stage of Dillon’s growth in Eastern Ontario.
Added 10 mins ago
DC
Team Manager – Facilities Engineering
Dillon Consulting Limited
Kingston, ON
- Full-time
We are seeking a Team Manager – Buildings, Eastern Ontario to play a key leadership role in the next stage of Dillon’s growth in Eastern Ontario.
Added 10 mins ago
AS
Manager Deskside Support
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BMO

Senior Manager, User Experience Research

Toronto, ON, Canada
BMOPLACE, Canada

$85,500.00 - $185,000.00 · Full-time

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Job details

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 16, 2026
Experience: Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 13, 2026

Original job description

Application Deadline:

10/15/2026

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

Understands how new consumer and business customers approach search, evaluation, and selection of a banking solution. Strategically negotiates design solutions in relation to business goals. Helps organizations through a better understanding of the customer use preferences and needs by analyzing “Voice of the Customer”. Designs and facilitates research programs,analyzes data to deliver unique insights. Connects research questions and insights that bring out intuitive designs and support strategy and product development. Collaborates with Design, Marketing, Product and Technology stakeholders both inside and outside of the team.

Defines and executes a comprehensive research plan.
Identifies best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing.
Collects and analyzes user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments.
Identifies and incorporates complex technical and business requirements into research and helps advocate research findings to diverse audiences through written reports and in-person presentations.
Develops budgets and timelines for research projects.
Presents findings to designers, developers, and other stakeholders and concludes on the action plan.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Intermediate level of proficiency:

Transdisciplinary thinking.

Advanced level of proficiency:

Creative thinking.
Emotional Agility.
User Research.
Research, information synthesis and data analysis.
User Behaviour.
User experience (UX) design.
Design Thinking.
Customer centricity.
Verbal & written communication skills.
Analytical and problem solving skills.
Collaboration & team skills; with a focus on cross-group collaboration.
Able to manage ambiguity.
Data driven decision making.
Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Seasoned professional with a combination of education, experience and industry knowledge.

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Senior Manager will define and execute comprehensive research plans to understand customer preferences and inform product strategy. They will collaborate with cross-functional teams to analyze user behavior and translate insights into intuitive design solutions.

Requirements

Candidates must have 7+ years of relevant experience and a post-secondary degree in a related field. Proficiency in user research, data analysis, and design thinking is required, along with strong leadership and communication skills.

Skills

User research
Data analysis
User experience design
Design thinking
Customer centricity
Analytical skills
Problem solving
Collaboration
Transdisciplinary thinking
Creative thinking
Emotional agility
Verbal communication
Written communication
Research methodology
Strategic negotiation
Stakeholder management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

User Experience Research
Voice of the Customer
Ethnography
Quantitative research
Qualitative research
Benchmark studies
Server logs
Online experiments
Risk Management Framework
Banking solution
Product development
Stakeholder engagement
Data-driven decision making
Budget management
Project management
Diversity and inclusion
Strategic planning
User behavior
Lab studies
Field visits

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