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Added 3 mins ago
HR
Assistant General Manager, Signature Dining Restaurant
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
The Assistant General Manager (AGM) of Council Oak Steakhouse is responsible for supporting the overall leadership, operations, and profitability of Hard Rock's signature fine dining…
Added 3 mins ago
Day Camp Counsellor
YMCA of Northeastern Ontario
Sudbury, ON · Espanola, ON · Elliot Lake, ON · Greater Sudbury, ON
Under the leadership of the Supervisor of Recreational Programming and Day Camps or Genereal Manager of Camping, the Day Camp Counsellor is responsible for program planning and delivery to…
Added 3 mins ago
UO
Assistant to the Director
University of Waterloo
Waterloo, ON · Davis Computer Research Centre
- Full-time
…regard. In addition, the incumbent supervises the Customer Service Coordinator and the Administrative Assistant. The position supports communications from the Director’s Office; as well as…
Added 3 mins ago
UO
Events Coordinator
University of Waterloo
Waterloo, ON
- Full-time
The Events Coordinator is accountable to the Events Manager, Faculty of Mathematics for the delivery of events in SAS. This position will interact with distinguished guests and has an…
Added 3 mins ago
UO
Admissions Officer
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Provides input to the Manager Admissions for Admissions Co-ordinators and student appraisals
Added 5 mins ago
BH
Registered Nurse – Cancer Centre #523-26
Brightshores Health System
Owen Sound, ON
- Part-time
Reporting to the Manager, the Registered Nurse is responsible for the promotion of health and the assessment of, the provision of care of, and the treatment of health conditions by…
Added 5 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 5 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 5 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 5 mins ago
S
Center Supervisor - Sudbury- Term
Serco
Sudbury, ON · Greater Sudbury, ON
- Full-time
Plan, organize, and direct front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.
Added 5 mins ago
T
Keyholder
Torrid
Kitchener, ON
- Part-time
Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections…
Added 5 mins ago
MI
Bilingual Telesales Specialist
Mettler-Toledo International, Inc
Mississauga, ON
- Full-time
…production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or…
Added 5 mins ago
P
Regional Service Manager (RSM008)
Potenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Regional Service Manager – Eastern Canada (Security Systems/Building Management)
Added 5 mins ago
MN
Research Chemist
Mérieux NutriSciences - North America
Mississauga, ON
- Full-time
Review chemistry study data for clients and write initial reports for review and approval by the Research Manager or Director.
Added 5 mins ago
EC
Material Handler
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Langley (District), BC · City of Langley, BC
- $40,000 to $45,000 CAD / year
- Full-time
…striving for innovation and providing excellence in customer…
Added 5 mins ago
L
Assistant Manager, Guest Experience | Chinook Centre
lululemon
Calgary, AB
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 5 mins ago
TH
Overnight Freight Associate : Part Time - CHINOOK
The Home Depot Canada
Calgary, AB
- Part-time
…pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and order…
Added 5 mins ago
WR
Outside B2B Sales Representative
Workshop Recruiting & Consulting
Vancouver, BC · Greater Vancouver, BC
- Full-time
The service is straightforward, but success requires consistency. Customers often compare providers on price, service, and responsiveness. You will receive training, ride-alongs, selected…
Added 5 mins ago
LC
Account Manager – Delta
LabTest Certification Inc.
Delta, BC
- Full-time
A well-established company with 20+ years in the TIC industry, and locations worldwide is looking for an experienced Sales, Account Manager (Gas and Plumbing department) to join our team.
Added 5 mins ago
CI
Business Development Executive (Nuclear)
Calian in Space & Technology
Toronto, ON
- Full-time
…accounts, developing account plans that align Calian’s full service nuclear portfolio (safety analysis, environmental services, engineering, decommissioning, emergency management, and…
Added 5 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Saskatoon, SK
- Full-time
Phase 1: Warehouse and Customer Service (12 Months)
Added 5 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
AB · Edmonton, AB
- Full-time
Phase 1: Warehouse and Customer Service (12 Months)
Added 5 mins ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking an experienced and highly motivated HR Manager to join our Human Resources team. This is an exciting opportunity for a practical, hands-on HR professional…
Added 5 mins ago
GF
cleaning service manager
Grime Fighters Service Group
Vancouver, BC
- Full-time
Added 5 mins ago
S
Supervisor - Patient Accounts - Regular Full-time 2026-17531 (2026-17531)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Corporate Billing, Accounts Receivable & Revenue Management the Supervisor will be responsible for:

BMO

Senior Manager, User Experience Research

Toronto, ON, Canada
BMOPLACE, Canada

$85,500.00 - $185,000.00 · Full-time

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Job details

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 16, 2026
Experience: Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 13, 2026

Original job description

Application Deadline:

10/15/2026

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

Understands how new consumer and business customers approach search, evaluation, and selection of a banking solution. Strategically negotiates design solutions in relation to business goals. Helps organizations through a better understanding of the customer use preferences and needs by analyzing “Voice of the Customer”. Designs and facilitates research programs,analyzes data to deliver unique insights. Connects research questions and insights that bring out intuitive designs and support strategy and product development. Collaborates with Design, Marketing, Product and Technology stakeholders both inside and outside of the team.

Defines and executes a comprehensive research plan.
Identifies best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing.
Collects and analyzes user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments.
Identifies and incorporates complex technical and business requirements into research and helps advocate research findings to diverse audiences through written reports and in-person presentations.
Develops budgets and timelines for research projects.
Presents findings to designers, developers, and other stakeholders and concludes on the action plan.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Intermediate level of proficiency:

Transdisciplinary thinking.

Advanced level of proficiency:

Creative thinking.
Emotional Agility.
User Research.
Research, information synthesis and data analysis.
User Behaviour.
User experience (UX) design.
Design Thinking.
Customer centricity.
Verbal & written communication skills.
Analytical and problem solving skills.
Collaboration & team skills; with a focus on cross-group collaboration.
Able to manage ambiguity.
Data driven decision making.
Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Seasoned professional with a combination of education, experience and industry knowledge.

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Senior Manager will define and execute comprehensive research plans to understand customer preferences and inform product strategy. They will collaborate with cross-functional teams to analyze user behavior and translate insights into intuitive design solutions.

Requirements

Candidates must have 7+ years of relevant experience and a post-secondary degree in a related field. Proficiency in user research, data analysis, and design thinking is required, along with strong leadership and communication skills.

Skills

User research
Data analysis
User experience design
Design thinking
Customer centricity
Analytical skills
Problem solving
Collaboration
Transdisciplinary thinking
Creative thinking
Emotional agility
Verbal communication
Written communication
Research methodology
Strategic negotiation
Stakeholder management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

User Experience Research
Voice of the Customer
Ethnography
Quantitative research
Qualitative research
Benchmark studies
Server logs
Online experiments
Risk Management Framework
Banking solution
Product development
Stakeholder engagement
Data-driven decision making
Budget management
Project management
Diversity and inclusion
Strategic planning
User behavior
Lab studies
Field visits

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