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Client Service Assistant, BMO Nesbitt Burns (12-month contract)
BMO
Calgary, AB · GLENMO
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 2 mins ago
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Client Service Assistant
BMO
Red Deer, AB · RDR
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 2 mins ago
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Facility Manager III
BGIS
Kitchener, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 2 mins ago
BI
Connected Vitals Account Manager
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AB · Vancouver, BC · Calgary, AB
- Full-time
…a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional…
Added 2 mins ago
OG
Building Operator
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Vancouver, BC
- Full-time
Complete Quality Control Checklists and document all concerns with photos, then submit to the Property Manager for review/action
Added 2 mins ago
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Manager System Flow Client Patient Access Services
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Saskatoon, SK
- Full-time
Job Description: The Manager, System Flow CPAS is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 2 mins ago
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Manager Medical Imaging Urban
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Saskatoon, SK
- Full-time
Job Description: The Manager, Medical Imaging Urban, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 2 mins ago
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Associate Manager - Customer Service North America
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Grande Prairie, AB
- Full-time
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Added 2 mins ago
RVT - Diagnostic Imaging
University of Guelph
Guelph, ON
Reporting to the Manager, Patient Care and Service Delivery and under the direction of a clinician, the RVT participates as a member of the healthcare team of the Ontario Veterinary College…
Added 2 mins ago
Real Estate & Development Coordinator
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Calgary, AB
Reporting to the Manager, Real Estate and Development, the Real Estate & Development Coordinator will have accountability for coordinating property acquisitions (including leases,…
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Manager, Environment
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Oversee the implementation of progressive reclamation and environmental rehabilitation plans. Partner with Operations to execute, monitor, and document progressive reclamation activities,…
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Scotia Jarislowsky Fraser Associate Portfolio Manager - Toronto
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Toronto, ON
The Associate Portfolio Manager actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global…
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Specialist, Cash Management Client Services, GTB - Montreal
Scotiabank
Montreal, QC
…banking services and credit facilities within Global Wholesale Operations. The incumbent is expected to act in the capacity of a Relationship Manager, within Global Wholesale Operations and…
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Dispatch Coordinator
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A Dispatch Coordinator reports to the Operations Manager, Control Center.
Added 2 mins ago
Operations Manager Winnipeg, MB
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Winnipeg, MB
At Cosentino (www.cosentino.com) we are looking for an Operations Manager located in Winnipeg, MB, who will have the opportunity to work in a multinational environment, in full expansion,…
Added 2 mins ago
Bilingual Account Manager
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Montreal, QC · SAINT-LAURENT, Queb
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…
Added 2 mins ago
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Project Manager, Maintenance
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Dorval, QC
- Full-time
Added 2 mins ago
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Senior Project Coordinator
Kindred Construction Ltd.
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- Full-time
…projects, including safety and quality control, and assists operations staff to ensure projects are completed on time and within budget. The Senior Project Coordinator will report to the…
Added 2 mins ago
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Production Planner
ABB
Montreal, QC
- Full-time
Reporting to the Planning and Execution Manager, the Production Planner is responsible for translating customer orders and sales forecasts into a production schedule. The incumbent ensures…
Added 2 mins ago
GE
Operations Supervisor
GFL Environmental Inc.
Dartmouth, NS
- Full-time
Our Industrial Services team out of Dartmouth is hiring an Operations Supervisor. The Operations Supervisor will be reporting directly to the Operations Manager, the Operations Supervisor…
Added 2 mins ago
BS
People Services Generalist
Blackline Safety
Remote, Canada
- Remote
Reporting to the Manager, People Services, the People Services Generalist supports the day-to-day operations of the People Services department. This role is responsible for delivering a…
Added 2 mins ago
FG
Operations Coordinator - Client Service Administration and Process Support
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Toronto, ON
- $45,000 to $55,000 CAD / year
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and…
Added 2 mins ago
Director, Insured Services and Compensation Design
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Reporting to the Executive Director, Provider Compensation Operations, the Director, Insured Services and Compensation Design leads the development and continuous improvement of insured…
Added 2 mins ago
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Manager, Finance Systems Business Analysis
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Guelph, ON
- Full-time
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Added 2 mins ago
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…Toronto. This person will help to organize and support daily operations in-office; handle tasks delegated to them by the Site Manager and Operations Coordinator in Montreal and other tasks…

BMO

Senior Service Representative

Toronto, ON, Canada
YNG, Canada

$40,500.00 - $80,000.00 · Full-time

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Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Nov 11, 2026
Experience: Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Application Deadline:

11/10/2026

Address:

250 Yonge Street

Job Family Group:

Customer Shared Services

Provides support and service for the Investment Operations function of BMO’s business stakeholders and customers. Executes and delivers on Investment product and service processes ensuring adherence with financial and regulatory controls and operational guidelines.

Gathers and formats data into regular and ad-hoc reports, and dashboards.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
May function as a problem-solving resource for more junior staff.
Organizes work information to ensure accuracy and completeness.
Executes routine tasks such as service requests, transactions, queries, etc. within relevant service level agreements.
Provides accurate and timely processing of transactions, activities, services, etc. to respond to stakeholder requests in compliance with regulatory and risk controls.
Provides accurate, consistent, and knowledgeable responses to internal/external stakeholder questions and requests.
Follows documented policies and procedures to execute day-to-day transactions, activities, processes and meet all Service Level Agreements (SLAs).
Checks and reconciles information and documentation to ensure accuracy and completeness.
Analyzes data and information to provide insights and recommendations.
Identifies and analyzes issues and problems and resolves in a timely manner or escalates as required.
Communicates and collaborates with internal and external stakeholders to deliver on business objectives.
Develops and maintains effective relationships with internal and external stakeholders to execute work and fulfill service delivery expectations.
Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to take appropriate actions and maintain operational integrity.
Collaborates in the development / implementation of new processes/systems and changes / improvements to existing systems and processes.
Supports the development of tools and delivery of training focused on delivering business results.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Analyzes issues and determines next steps.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Knowledge and experience using relevant systems and technology – Good.
Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.
Knowledge of the risk and regulatory requirements of the business – Good.
Prioritization skills – Good.
Customer service skills – Good.
PC skills (MS Word, Excel, PowerPoint) – Good.
Specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Senior Service Representative supports investment operations by executing transactions, managing service requests, and ensuring adherence to regulatory and risk controls. They also analyze data to provide insights, collaborate with stakeholders, and assist in the implementation of new processes and systems.

Requirements

Candidates should have 2-3 years of relevant experience and a post-secondary degree in a related field. Proficiency in business systems, risk management, and strong analytical and communication skills are required.

Skills

Investment operations
Data reporting
Change management
Problem solving
Transaction processing
Regulatory compliance
Risk management
Stakeholder management
Data analysis
Process improvement
Training development
Prioritization
Customer service
MS Word
Excel
PowerPoint

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Investment Operations
Customer Shared Services
Regulatory Controls
Risk Management Framework
Change Management
Data Dashboards
Service Level Agreements
Transaction Processing
Operational Integrity
Stakeholder Engagement
Process Improvement
Financial Controls
Reporting
Reconciliation
MS Office
Analytical Skills
Problem Solving
Business Strategy
Compliance
Training Delivery

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