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Added 22 mins ago
WC
rigger - telecommunications
Wesbell Communications
Mississauga, ON
- Full-time
Secondary (high) school graduation certificate
Added 25 mins ago
XT
Senior Account Manager
XI Technologies Inc.
Calgary, AB
- Full-time
You embrace technology as a tool for workflow. As a continuous learner, you seek ways to deepen your understanding of XI’s products for a wide variety of clients’ needs, and you can deliver…
Added 27 mins ago
OC
Account Management (Sales)
OERP Canada
Toronto, ON
- Internship
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Added 27 mins ago
RS
Division Manager - Eddy Current
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- Full-time
Post-secondary education in Business, Operations Management, Engineering, NDE, or a related field is preferred.
Added 33 mins ago
MR
Project Coordinator
Mount Royal University
Calgary, AB
- Part-time
Mount Royal University’s Faculty of Continuing Education has provided high quality education to the Calgary community and beyond for more than 75 years. Serving more than 30,000 students…
Added 33 mins ago
PH
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- Full-time
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Added 33 mins ago
GO
Join the Engineering Technician Talent Pool!
Government of Saskatchewan
SK · Saskatchewan, Canada
- Other
A diploma in Engineering Technology, Engineering Design and Drafting Technology, or a related technical discipline from a recognized post-secondary institution.
Added 35 mins ago
N2
restaurant manager
No. 24 Cafe & Bistro
Surrey, BC
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Added 35 mins ago
RV
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Post-secondary education or equivalent work experience in manufacturing processes.
Added 35 mins ago
JE
Driver Trainer - Permanent Hourly (2026-9532)
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- Other
Bachelor of Education, Bachelor of Education - General
Added 35 mins ago
IT
Accounts Payable Clerk - Parts
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- Full-time
Basic post-secondary accounting education required, certificate or diploma preferred
Added 35 mins ago
CO
Sustainable Operations Program Analyst
County of Simcoe
Midhurst, ON
- Full-time
Minimum two (2) year post-secondary education e.g. Data Analyst, Mechanical or Electrical Technology / Engineering, Building Environmental Systems, Energy Systems Technology / Engineering,…
Added 38 mins ago
CU
DDA 1 - School of Business
Capilano University
North Vancouver, BC
- Full-time
Added 38 mins ago
BI
Senior Service Representative, Investment Operations
BMO Insurance
Toronto, ON
- Full-time
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Added 38 mins ago
R
MyTrack Coordinator (Bilingual – English/French)
Raise
Calgary, AB
- Full-time
Post-Secondary Diploma or Degree in related (Supply Chain Management or Logistics, Business Administration or Commerce or Business Information Technology (BIT) or Information Systems) or…
Added 38 mins ago
RU
Administrative Assistant, MS
Ricoh USA, Inc.
Burnaby, BC
- Full-time
Post-secondary education or equivalent experience.
Added 38 mins ago
WL
Litigation Legal Assistant
WeirFoulds LLP
Toronto, ON
- Full-time
Post-secondary education with a Legal Assistant Diploma and/or Law Clerk certificate.
Added 38 mins ago
WB
purchasing clerk
Wilson's Business Solutions
Dryden, ON
- Full-time
Secondary (high) school graduation certificate
Added 40 mins ago
UO
ERP Oracle DBA Specialist - Information Technologies
University of Calgary
Calgary, AB
- Full-time
Post-secondary degree in computer science, information systems, engineering, or a related technical discipline, plus a minimum of five years of progressively responsible related experience;…
Added 43 mins ago
UO
Engagement and Learning Coordinator
University of Victoria
Victoria, BC
- Full-time
This position requires a level of education, training, and experience equivalent to a master’s degree in education, instructional design or a related discipline, plus a minimum of 3 years…
Added 43 mins ago
UO
Field Education Coordinator
University of Victoria
Victoria, BC
- Full-time
The Social Work Field Education Coordinator works closely with on-campus and distance/online students across Canada. In addition, the Coordinator may work with international field…
Added 47 mins ago
TC
Loss Prevention Organized Retail Crime Investigator
TJX Canada – Winners, Marshalls, HomeSense
Winnipeg, MB
- $61,582.5 to $86,215.5 CAD / year
- Full-time
Post-secondary education in a related field or equivalent experience, with 2–3 years in corporate fraud investigation, multi-store loss prevention, or similar roles focused on external…
Added 47 mins ago
L
Senior Associate, Strategy & Market Intelligence
Learneo
Canada
- Full-time
Track market trends and industry signals across technology and adjacent sectors, helping Learneo stay ahead of shifts relevant to its strategic direction
Added 47 mins ago
CN
Security Manager, WL
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Post-secondary diploma with concentrated studies in a business or security/police related discipline or equivalent in knowledge and related experience.
Added 49 mins ago
SI
Workforce Coordinator
Shannex Incorporated
Halifax, NS
- Full-time
…program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment…

BMO

Senior User Experience Researcher

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Oct 17, 2026
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 13, 2026

Original job description

Application Deadline:

10/16/2026

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

Understands how new consumer and business customers approach search, evaluation, and selection of a banking solution. Strategically negotiates design solutions in relation to business goals. Helps organizations through a better understanding of the customer use preferences and needs by analyzing “Voice of the Customer”. Designs and facilitates research programs,analyzes data to deliver unique insights. Connects research questions and insights that bring out intuitive designs and support strategy and product development. Collaborates with Design, Marketing, Product and Technology stakeholders both inside and outside of the team.

Defines and executes a comprehensive research plan.
Identifies best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing.
Collects and analyzes user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments.
Identifies and incorporates complex technical and business requirements into research and helps advocate research findings to diverse audiences through written reports and in-person presentations.
Develops budgets and timelines for research projects.
Presents findings to designers, developers, and other stakeholders and concludes on the action plan.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Foundational level of proficiency:

Transdisciplinary thinking.

Intermediate level of proficiency:

Creative thinking.
Emotional Agility.
Verbal & written communication skills.
Collaboration & team skills.
Analytical and problem solving skills.
Data driven decision making.

Advanced level of proficiency:

User Research.
Research, information synthesis and data analysis.
User Behaviour.
User experience (UX) design.
Design Thinking.
Customer centricity.
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Deep knowledge and technical proficiency gained through extensive education and business experience.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Senior User Experience Researcher designs and facilitates comprehensive research programs to understand customer preferences and business needs. They collaborate with cross-functional stakeholders to translate research insights into intuitive designs and strategic product development.

Requirements

Candidates must have 5-7 years of relevant experience and a post-secondary degree in a related field. Proficiency in both quantitative and qualitative research methods, along with strong analytical and communication skills, is required.

Skills

User research
Data analysis
User experience design
Design thinking
Customer centricity
Quantitative research
Qualitative research
Ethnography
Survey design
Stakeholder management
Strategic negotiation
Voice of the customer
Analytical skills
Problem solving
Communication skills
Emotional agility

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

User Experience
UX Research
Banking
Voice of the Customer
Quantitative Methods
Qualitative Methods
Ethnography
Benchmark Studies
Server Logs
Online Experiments
Design Thinking
Customer Centricity
Risk Management
Data Analysis
Stakeholder Collaboration
Strategy
Product Development
Consulting
Technical Support
Transdisciplinary Thinking
Creative Thinking
Emotional Agility

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