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Added 4 days ago
I
UI/UX Researcher & Designer
Intelerad
Canada
- Full-time
As a UI/UX Researcher & Designer at Intelerad, you will play a meaningful role in shaping how clinicians and healthcare professionals interact with our medical imaging products. You will…
Added 5 days ago
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PRODUCT MANAGER
BDC
Montreal, QC
- Full-time
You're also the voice of the business. Our UX researcher owns the voice of the user, which frees you to own the numbers: you build and maintain our business case, our impact model, the…
Added 6 days ago
J
Senior UX Designer & Researcher
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior UX Designer & Researcher based in Canada.
Added 9 days ago
P
UX Researcher
Priceline
Toronto, ON
- Full-time
As a UX Researcher on Priceline’s Product team, you will be an experienced UX research practitioner who is compassionate, curious, collaborative, flexible, and able to think strategically.…
Added 11 days ago
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Senior User Experience Researcher
BMO
Toronto, ON · BMOPLACE
- Full-time
Added 11 days ago
PA
Business Analyst
Porter Airlines Inc.
Toronto, ON
- Full-time
Work with the business architect, technology and digital managers, UX researcher, PMs and BAs to develop the conceptual design, business analysis processes and templates that fit within our…
Added 11 days ago
PA
Business Analyst
Porter Airlines Inc.
Toronto, ON
- Full-time
Work with the business architect, technology and digital managers, UX researcher, PMs and BAs to develop the conceptual design, business analysis processes and templates that fit within our…
Added 15 days ago
Experience Researcher, PLG
Asana
Vancouver, BC
…and services once they’ve rolled out. As a Senior Experience Researcher, you will be a strategic partner who not only executes high-impact research but also shapes the research culture to…
Added 16 days ago
C
Senior Product Designer
Caribou
Remote, Canada
- $120,000 to $160,000 CAD / year
- Full-time
- Remote
Comfort operating in a fast-moving environment where you won’t have a dedicated researcher, copywriter or specialist to hand work off to
Added 17 days ago
I
UI/UX Researcher & Designer - Canada
Intelerad
Canada
- Full-time
As a UI/UX Researcher & Designer at Intelerad, you will play a meaningful role in shaping how clinicians and healthcare professionals interact with our medical imaging products. You will…
Added 18 days ago
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UX Researcher
Vasco
Remote, Canada
- Full-time
- Remote
…it start from what customers need and do. You'll be our UX researcher, reporting to Seb, our CTO, and working inside our product squads. You'll take part in product shaping sessions with…
Added 20 days ago
Lead User Experience Researcher
Scotiabank
Toronto, ON
The Lead User Experience (UX) Researcher helps digital and business teams understand clients, uncover opportunities, and make confident experience decisions. You will both drive efficiency…
Added 27 days ago
Senior User Experience (UX) Researcher
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Job Title : Senior User Experience (UX) Researcher
Added 1 month ago
LM
Human Factors Engineering Specialist
Lockheed Martin
Ottawa, ON
- Full-time
5+ years of industry experience in HFE efforts in the design and development of Graphical User Interfaces (GUIs) or as a UX Researcher
Added 1 month ago
Staff UX Researcher
Okta
Toronto, ON
Added 1 month ago
O
Staff UX Researcher
Okta
Toronto, ON
- $140,000 to $193,000 CAD / year
- Full-time
Added 1 month ago
CO
SERVICE DESIGN RESEARCHER #67176
City of Toronto
Toronto, ON
- Full-time
The City of Toronto is currently seeking a Service Design Researcher to support the evolution of the City's digital customer experience strategy through the modernization of service…
Added 1 month ago
P
Senior UX Researcher – 6 month contract
PointClickCare
Mississauga, ON
- Full-time
Job Title: Senior UX Researcher – 6 month contract
Added 1 month ago
Researcher
2K
Montreal, QC
Added 1 month ago
W
Senior Product Designer, Autonomy Data & Tooling
Waabi
Toronto, ON
- $100,300 to $200,000 USD / year
- Full-time
…work as one to make every engineer, analyst, operator, and researcher…
Added 1 month ago
A
UX: User Experience Researcher and Designer
Aloe
Vancouver, BC
- Full-time
We are looking for a UX Researcher and Designer to join our growing team. You will be responsible for designing, implementing, and maintaining code components within Aloe and its tooling.…
Added 1 month ago
UX Researcher
Levio
Canada
We are seeking a Senior User Experience (UX) Researcher for Canadian public sector projects.
Added 3 months ago
L
Senior Product Designer
Legend
ON
- Full-time
3rd stage: Interview with a Product Designer and UX Researcher
Added 1 month ago
P
Senior Applied Researcher AI/ML ( CAD)
PointClickCare
Canada
- Full-time
You are a talented Senior Applied Researcher in AI / Machine Learning, looking to make a difference solving critical customer and business challenges in the dynamic healthcare market. You…
Added 3 months ago
HT
Senior Researcher - Agent Human-Computer Interaction (Agent HCI)
Huawei Technologies Canada Co., Ltd.
Markham, ON
- Contract
Huawei Canada has an immediate 12-month contract opening for a Senior Researcher.

BMO

Senior User Experience Researcher

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 13, 2026

Original job description

Application Deadline:

10/16/2026

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

Understands how new consumer and business customers approach search, evaluation, and selection of a banking solution. Strategically negotiates design solutions in relation to business goals. Helps organizations through a better understanding of the customer use preferences and needs by analyzing “Voice of the Customer”. Designs and facilitates research programs,analyzes data to deliver unique insights. Connects research questions and insights that bring out intuitive designs and support strategy and product development. Collaborates with Design, Marketing, Product and Technology stakeholders both inside and outside of the team.

Defines and executes a comprehensive research plan.
Identifies best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing.
Collects and analyzes user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments.
Identifies and incorporates complex technical and business requirements into research and helps advocate research findings to diverse audiences through written reports and in-person presentations.
Develops budgets and timelines for research projects.
Presents findings to designers, developers, and other stakeholders and concludes on the action plan.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Foundational level of proficiency:

Transdisciplinary thinking.

Intermediate level of proficiency:

Creative thinking.
Emotional Agility.
Verbal & written communication skills.
Collaboration & team skills.
Analytical and problem solving skills.
Data driven decision making.

Advanced level of proficiency:

User Research.
Research, information synthesis and data analysis.
User Behaviour.
User experience (UX) design.
Design Thinking.
Customer centricity.
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Deep knowledge and technical proficiency gained through extensive education and business experience.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Senior User Experience Researcher designs and facilitates comprehensive research programs to understand customer preferences and business needs. They collaborate with cross-functional stakeholders to translate research insights into intuitive designs and strategic product development.

Requirements

Candidates must have 5-7 years of relevant experience and a post-secondary degree in a related field. Proficiency in both quantitative and qualitative research methods, along with strong analytical and communication skills, is required.

Skills

User research
Data analysis
User experience design
Design thinking
Customer centricity
Quantitative research
Qualitative research
Ethnography
Survey design
Stakeholder management
Strategic negotiation
Voice of the customer
Analytical skills
Problem solving
Communication skills
Emotional agility

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

User Experience
UX Research
Banking
Voice of the Customer
Quantitative Methods
Qualitative Methods
Ethnography
Benchmark Studies
Server Logs
Online Experiments
Design Thinking
Customer Centricity
Risk Management
Data Analysis
Stakeholder Collaboration
Strategy
Product Development
Consulting
Technical Support
Transdisciplinary Thinking
Creative Thinking
Emotional Agility

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