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Added 28 mins ago
D
Client Account Manager (12 Month Contract)
Deloitte
Toronto, ON
- Full-time
As a Client Account Manager at the Senior Manager level, you will work directly with Lead Client Service Partners and account leadership teams to shape account strategy, strengthen client…
Added 28 mins ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
This is a hands-on leadership role focused on day-to-day funding and administration, with opportunities to assist on complex files as well as direct coaching and mentoring of direct…
Added 28 mins ago
CP
Member Care Associate (Bilingual)
CAAT Pension Plan
Toronto, ON
- Full-time
The Bilingual Member Care Associate will translate complex pension concepts into clear, accessible language, enabling members to make informed decisions with confidence. Additionally, the…
Added 29 mins ago
T
Market Risk Associate - FX (5563)
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Toronto, ON
- Full-time
Perform analysis and make recommendations on large and/or complex trades.
Added 29 mins ago
Relationship Manager - Walnut Grove Branch
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Langley (District), BC · Langley, Brit
…at Coast Capital Savings, we call this role a Relationship Manager. From identifying lending/credit and investments opportunities, to day-to-day banking needs for our members, the…
Added 43 mins ago
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Manager of Engineering
City of Wetaskiwin
Wetaskiwin, AB
- Full-time
…for our Engineering department. As the City's Engineer, the Manager of Engineering is responsible for planning, organizing, directing, controlling, and evaluating the City's engineering…
Added 43 mins ago
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Manager, Total Rewards
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Toronto, ON
- Full-time
Reporting to the Director, Human Resources, the Manager, Total Rewards is responsible for managing Discovery’s compensation, benefits, and retirement programs. Program implementation,…
Added 43 mins ago
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Toronto - Development - Senior Manager- Real Estate
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Toronto, ON
- Full-time
The Senior Manager, Real Estate is responsible for leading Subway Canada's national real estate execution strategy to accelerate high-quality restaurant growth, strengthen the development…
Added 58 mins ago
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Account Trasnfers Team Lead
Richardson Wealth
Toronto, ON
- Full-time
The Team Lead reports directly to the Manager of Account Transfers and effectively assists in ensuring the established service level agreements of the department are met. The role works…
Added 58 mins ago
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Director, Corporate Partnerships
Vancouver Rise FC
Vancouver, BC
- Full-time
Provide strategic mentorship and professional development to the Manager, Partnership Marketing, ensuring the effective execution of existing partner agreements and the achievement of…
Added 58 mins ago
AC
Customer Account Manager
Aston Carter
Woodbridge, ON
- $70,000 to $100,000 CAD / year
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The Customer Account Manager drives business development within existing aerospace accounts by deepening relationships, identifying new opportunities, and ensuring an exceptional customer…
Added 58 mins ago
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Senior Analyst, Strategy, Performance & Transformation
NRG Energy
Calgary, AB
- Full-time
…communications, and governance support. Reporting to the Senior Manager, Customer Strategy & Transformation, with a dotted-line relationship with the Senior Manager, Strategy & Performance,…
Added 1 hour ago
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Senior Treasury Analyst
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Toronto, ON · Etobicoke, ON
- $85,000 to $95,000 CAD / year
- Full-time
Reporting directly to a supportive Treasury Manager and working closely with the Treasury Director, you will have broad visibility to solve complex data challenges, drive IFRS 16 lease…
Added 1 hour ago
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Internal Audit Manager
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $95,000 to $110,000 CAD / year
- Full-time
We are seeking an experienced Manager, Internal Audit & Controls to lead the development, implementation, and ongoing enhancement of the organization’s internal control program while also…
Added 1 hour ago
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Project Manager IV
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- Full-time
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Added 1 hour ago
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Resource Manager
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- Full-time
Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Added 1 hour ago
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Associate Account Executive
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Vancouver, BC
- Full-time
…delivering to client in a timely manner. Escalating, as required, complex/difficult customer inquiries to the appropriate team…
Added 1 hour ago
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Account Manager, Commercial Risk
Aon
Montreal, QC
- Full-time
Are you licensed in commercial insurance and seeking an opportunity to take the next step in your career? Aon is looking for a bilingual account manager to join their growing team.
Added 1 hour ago
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Commercial Manager, Facilities
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Mississauga, ON
- Full-time
…great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there are no…
Added 1 hour ago
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Associate Account Executive
Aon
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- Full-time
…delivering to client in a timely manner. Escalating, as required, complex/difficult customer inquiries to the appropriate team…
Added 1 hour ago
GC
Accounting Assistant III
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Mississauga, ON
- $55,000 to $65,000 CAD / year
Under broad supervision, the Accounting Assistant III provides accounting clerical support in functional areas of the Finance department. This individual performs moderately complex to…
Added 2 hours ago
TC
Manager, Fund Accounting - Private Assets
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Toronto, ON
- Full-time
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology…
Added 2 hours ago
Analyst, Static Data (1 Year Contract GWO)
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Toronto, ON
Support the Manager, Off-Boarding & Client Lifecycle Management to drive successful execution and completion of client off boards in a controlled and timely manner across GBM Canada.
Added 2 hours ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
…engagement to help Canadian issuers navigate an increasingly complex landscape shaped by fraud, digital transformation, real-time payments, open banking, customer expectations, and emerging…
Added 2 hours ago
Billing Coordinator
WSP
Montreal, QC
- Obtain additional billing details as required to ensure billing accuracy, and escalate billing issues and/or concerns to the Regional Billing Manager.

BMO

Service Representative

Toronto, ON, Canada
FCP, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Oct 19, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Application Deadline:

10/18/2026

Address:

100 King Street West

Job Family Group:

Customer Shared Services

Please note that this is a role that requires in person presence 5 days a week.

MANDATE

Under the informal supervision of the Expediter, and the formal supervision of the Manager, the Messenger is accountable for physically moving all instruments (including but not limited to physical securities, cheques, and counter receipts) as well as other items (e.g., envelopes and legal paperwork) from and to our external clients in downtown Toronto; also responsible for arranging outgoing overnight courier deliveries for WBPO.

The complexity of this process is considered to be low because of the routine nature of the work and limited financial and reputational risks.

ACCOUNTABILITIES

timely and accurate deliveries and pick-ups of instruments, including the meeting of deadlines, usually under minimal direct supervision
demonstrating professional client service, both internally in our office and externally on the premises of our clients
sending instruments to clients by overnight courier
accurately accounting for securities in the Box Account once a week
identifying situations of potential risk and escalating them to the Expediter, Assistant Expediter, or Manager; and/or the internal contact responsible for any given item or situation
securing all items being carried in a manner consistent with policies and procedures prescribed by our insurance company and by any regulatory body
Function includes assisting Work from home individuals for some light administrative functions such as UPS, SMS good deliveries, etc.
Training to assist administrative work, processing of securities
Scanning of securities on SMS

AUTHORITIES

To deliver on these accountabilities, the incumbent must have the following authorities:

responsible for the escalation of issues to the Expediter or the Assistant Expediter, and/or the Manager

Provides document management services and processes including (but not limited to) filing, safe custody, sending/retrieval, imaging/digitizing, maintenance, archival and destruction of documents, leading to secure, consistent and effective access to and management of documentation. Document types include account documentation, securities/certificates, transaction information, etc.

Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
Communicates with internal stakeholders to respond to standard and non-standard inquiries.
Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager.
Determines type of documents and appropriate document management actions as per document management request and establish procedures and processes.
Reviews documents to verify that forms are correctly completed and required formats are used.
Executes data entry/processing/tracking to support document management activities.
Develops and maintains effective relationships with team members and stakeholders to execute work and fulfill service delivery expectations.
Executes work in accordance with defined procedures and processes to meet the prescribed timeframe.
Understands risks inherent in the operating area and ensures appropriate actions, including accuracy and safeguarding of all documents.
Follows records retention guidelines and policies for type of documentation, as required.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
PC skills (MS Word, Excel, PowerPoint) – Good.
Time management skills – Good.
Prioritization skills – Good.
Ability to multi-task in a fast-paced environment.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The incumbent is responsible for the physical transport of financial instruments and documents between the office and external clients. They also perform administrative tasks such as document management, data entry, and coordinating courier services.

Requirements

Candidates should have 1 to 2 years of relevant experience and a post-secondary degree is considered desirable. Proficiency in Microsoft Office suite and strong organizational and communication skills are required for this role.

Skills

Time management
Prioritization
Multi-tasking
Verbal communication
Written communication
Organization
Collaboration
Teamwork
Analytical skills
Problem solving
Data entry
Document management
MS Word
Excel
PowerPoint

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Service Representative
Customer Shared Services
Financial instruments
Securities
Document management
Data entry
Courier services
Risk management
Administrative support
MS Word
Excel
PowerPoint
Records retention
Banking
Client service

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