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Added 31 mins ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
…financial reports, and develops recommendations for managers and senior…
Added 31 mins ago
OO
Managing Director - Private Pension Plans
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
…contains information on the institutions that provide this service: Foreign Credential Validation against Canadian Standards. Only equivalencies provided by the listed institutions will be…
Added 2 hours ago
RP
Territory Sales Manager
Reliable Parts Ltd.
Winnipeg, MB
- Full-time
…company's vision is to provide the fastest, easiest, and best service for its customers. The company is looking for top notch leaders to join the…
Added 3 hours ago
C
Customer Service Representative (English & French)
CIBC
Mississauga, ON
- Full-time
…your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it’s…
Added 5 hours ago
RB
Chief Investment Strategist (RBC PH&N IC)
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Toronto, ON
- Full-time
Acts as business subject matter expert / representative on key strategic cross-enterprise initiatives / committees related to investments.
Added 5 hours ago
BB
Technicien principal – Systèmes de sécurité I Senior Technician - Security
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- Full-time
Installer, programmer, configurer et mettre en service des systèmes de sécurité (caméras CCTV, contrôle d’accès, alarmes intrusion, détection périmétrique, etc.) conformément aux normes et…
Added 6 hours ago
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- Full-time
3+ years of Administrative Support OR Customer Service experience
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PT
Technicien principal – Systèmes de sécurité I Senior Technician - Security
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Montreal, QC
- Full-time
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Added 6 hours ago
LL
Bilingual Customer Care Representative
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- Full-time
The Customer Service Representative (CSR) is the frontline contact for customers, responsible for accurate order entry, proactive communication, and issue resolution. This role ensures a…
Added 7 hours ago
RD
Senior Associate
RBC Dominion Securities
Vaughan, ON
- Full-time
The RBC Dominion Securities branch located in Vaughan is looking for a resourceful, efficient and collaborative individual to join our leading wealth management firm as an Senior Associate.
Added 7 hours ago
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Senior Policy Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 7 hours ago
A
Credit Representative
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- Full-time
Does Accounts Receivables motivate you? Aon is looking to hire a Credit Representative for our office in Montreal.
Added 8 hours ago
Program Manager (Housing Nanaimo)
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Reports and is accountable to the Senior Manager of Programs or their designate
Added 8 hours ago
KW
Senior Graphic Designer
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- $93,269 to $111,454 CAD / year
- Full-time
As a Senior Graphic Designer at KORE, you will be the lead architect of KORE's global visual narrative, translating highly complex technology concepts into exceptionally clear, concise, and…
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Chief Investment Strategist (RBC PH&N IC)
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Toronto, ON
- Full-time
Acts as business subject matter expert / representative on key strategic cross-enterprise initiatives / committees related to investments.
Added 8 hours ago
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Senior Associate
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- Full-time
The RBC Dominion Securities branch located in Vaughan is looking for a resourceful, efficient and collaborative individual to join our leading wealth management firm as an Senior Associate.
Added 9 hours ago
Bilingual Claims Technical Specialist
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Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
The Auto Claims Technical Specialist is a senior technical resource responsible for providing advanced claims expertise, coaching, quality support, and technical leadership across Auto…
Added 9 hours ago
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TD Insurance, Senior Counsel
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- Full-time
The Senior Counsel handles assigned P&C insurance legal matters, represents TD Insurance or its policyholders in civil litigation and no fault/accident benefits matters involving claims for…
Added 10 hours ago
WI
Bilingual Claims Technical Specialist
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Montreal, QC
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Added 10 hours ago
RB
Senior Associate
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The RBC Dominion Securities branch located in Vaughan is looking for a resourceful, efficient and collaborative individual to join our leading wealth management firm as an Senior Associate.
Added 10 hours ago
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Directeur principal, Partenariats | Senior Director, Partnership Sales
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Added 11 hours ago
AI
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…government facilities that foster collaboration and efficient public service delivery to community centers that enrich the lives of residents, our team in Ottawa is dedicated to creating…
Added 11 hours ago
B
Service Representative
BMO
Toronto, ON · FCP
- Full-time
demonstrating professional client service, both internally in our office and externally on the premises of our clients
Added 11 hours ago
Senior Manager, Atlantic Canada
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The Senior Manager: Atlantic Canada serves as the regional face of the Foundation in their assigned geography. This role is accountable for the successful end-to-end delivery of the…

BMO

Service Representative

Toronto, ON, Canada
FCP, Canada

$35,500.00 - $65,000.00 · Full-time

Apply About employer

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Oct 19, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Application Deadline:

10/18/2026

Address:

100 King Street West

Job Family Group:

Customer Shared Services

Please note that this is a role that requires in person presence 5 days a week.

MANDATE

Under the informal supervision of the Expediter, and the formal supervision of the Manager, the Messenger is accountable for physically moving all instruments (including but not limited to physical securities, cheques, and counter receipts) as well as other items (e.g., envelopes and legal paperwork) from and to our external clients in downtown Toronto; also responsible for arranging outgoing overnight courier deliveries for WBPO.

The complexity of this process is considered to be low because of the routine nature of the work and limited financial and reputational risks.

ACCOUNTABILITIES

timely and accurate deliveries and pick-ups of instruments, including the meeting of deadlines, usually under minimal direct supervision
demonstrating professional client service, both internally in our office and externally on the premises of our clients
sending instruments to clients by overnight courier
accurately accounting for securities in the Box Account once a week
identifying situations of potential risk and escalating them to the Expediter, Assistant Expediter, or Manager; and/or the internal contact responsible for any given item or situation
securing all items being carried in a manner consistent with policies and procedures prescribed by our insurance company and by any regulatory body
Function includes assisting Work from home individuals for some light administrative functions such as UPS, SMS good deliveries, etc.
Training to assist administrative work, processing of securities
Scanning of securities on SMS

AUTHORITIES

To deliver on these accountabilities, the incumbent must have the following authorities:

responsible for the escalation of issues to the Expediter or the Assistant Expediter, and/or the Manager

Provides document management services and processes including (but not limited to) filing, safe custody, sending/retrieval, imaging/digitizing, maintenance, archival and destruction of documents, leading to secure, consistent and effective access to and management of documentation. Document types include account documentation, securities/certificates, transaction information, etc.

Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
Communicates with internal stakeholders to respond to standard and non-standard inquiries.
Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager.
Determines type of documents and appropriate document management actions as per document management request and establish procedures and processes.
Reviews documents to verify that forms are correctly completed and required formats are used.
Executes data entry/processing/tracking to support document management activities.
Develops and maintains effective relationships with team members and stakeholders to execute work and fulfill service delivery expectations.
Executes work in accordance with defined procedures and processes to meet the prescribed timeframe.
Understands risks inherent in the operating area and ensures appropriate actions, including accuracy and safeguarding of all documents.
Follows records retention guidelines and policies for type of documentation, as required.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
PC skills (MS Word, Excel, PowerPoint) – Good.
Time management skills – Good.
Prioritization skills – Good.
Ability to multi-task in a fast-paced environment.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The incumbent is responsible for the physical transport of financial instruments and documents between the office and external clients. They also perform administrative tasks such as document management, data entry, and coordinating courier services.

Requirements

Candidates should have 1 to 2 years of relevant experience and a post-secondary degree is considered desirable. Proficiency in Microsoft Office suite and strong organizational and communication skills are required for this role.

Skills

Time management
Prioritization
Multi-tasking
Verbal communication
Written communication
Organization
Collaboration
Teamwork
Analytical skills
Problem solving
Data entry
Document management
MS Word
Excel
PowerPoint

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Service Representative
Customer Shared Services
Financial instruments
Securities
Document management
Data entry
Courier services
Risk management
Administrative support
MS Word
Excel
PowerPoint
Records retention
Banking
Client service

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