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Added 5 mins ago
Senior Project Manager (Water / Wastewater Construction)
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Mississauga, ON
$145,000 to $180,000 CAD / year
Full-time
Attend/Lead and prepare for project start up, progress and close out meetings.
Added 5 mins ago
DevOps Architect
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Contract
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AI Software Development Operations Manager
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They have built and scaled cloud-based software, improved engineering processes, and know how to balance speed with reliability. They lead by example, establish high engineering standards,…
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Senior Consultant, Digital Advisory
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…practice. You will advise business and technology leaders, lead significant workstreams and smaller engagements, and complete the research, analysis and solution development needed to…
Added 5 mins ago
Application Programmer
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$65 to $75 CAD / hour
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Application Programmer
Mitchell Martin Inc.
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$65 to $75 CAD / hour
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Lead projects involving credit risk analytics and stress testing processes.
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Application Programmer
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$65 to $75 CAD / hour
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Lead the end-to-end delivery of application components.
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Senior Consultant, Digital Advisory
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…practice. You will advise business and technology leaders, lead significant workstreams and smaller engagements, and complete the research, analysis and solution development needed to…
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Lead and support instrumentation, control, and electrical engineering activities for nuclear and regulated industrial projects;
Added 5 mins ago
Senior Consultant, Digital Advisory
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Full-time
…practice. You will advise business and technology leaders, lead significant workstreams and smaller engagements, and complete the research, analysis and solution development needed to…
Added 5 mins ago
Operations and Sales Director
Park View Homes
Ottawa, ON
Full-time
The Operations & Sales Director will lead and hold the Operations and Sales teams accountable while ensuring strong alignment across Production, Scheduling, Estimating, Purchasing,…
Added 21 mins ago
DATA MANAGEMENT ARCHITECT
WBM Technologies
Winnipeg, MB · Regina, SK · Saskatoon, SK · Edmonton, AB · Calgary, AB
Full-time
The Data Management Architect is the technical lead behind WBM's growing Data Management Services practice. You'll work with clients to design secure, scalable data solutions using…
Added 36 mins ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 36 mins ago
Manager, Data Analysis Discovery & Requirements
Deloitte
Toronto, ON
Full-time
…professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our…
Added 36 mins ago
Manager, Software Engineering
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AltaML is seeking a Manager, Software Engineering to lead a delivery pod where technical excellence and team health are equally important.
Added 36 mins ago
Service Transition & Operational Resiliency Leader
BMO
Toronto, ON · SCC
Full-time
…stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on…
Added 36 mins ago
FP&A Lead
Botpress Technologies Inc.
Montreal, QC
Full-time
À titre de Lead FP&A, vous serez propriétaire de la façon dont Botpress planifie, prévoit et rend compte de ses activités. Relevant du VP Finance et travaillant aux côtés de notre…
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MEP Manager
EBC Inc.
Ottawa, ON
Participate in design development, constructability reviews, and value engineering initiatives
Added 1 hour ago
FP&A Lead
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À titre de Lead FP&A, vous serez propriétaire de la façon dont Botpress planifie, prévoit et rend compte de ses activités. Relevant du VP Finance et travaillant aux côtés de notre…
Added 1 hour ago
Electrical I&C Designer/Engineer
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Lead and support instrumentation, control, and electrical engineering activities for nuclear and regulated industrial projects;
Added 1 hour ago
Head of Customer Delivery
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Toronto, ON
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As the Head of Customer Delivery for the Americas, you will lead Deliverect's largest, most complex implementation initiatives across North America and Latin America, directly accelerating…
Added 1 hour ago
Cloud Infrastructure & DevSecOps Engineer
InfoTrack Canada
Toronto, ON
Full-time
…is a high-impact role at the intersection of infrastructure engineering, DevSecOps, and emerging AI platform delivery - sitting within InfoTrack’s Global IT team and working closely with…
Added 1 hour ago
Production Excellence Specialist (Engineer)
Vale
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Lead the execution of Shingo Model principles by aligning production systems and leadership behaviors with world-class operational excellence standards, embedding a mindset of…
Added 1 hour ago
Business Analyst
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Added 2 hours ago
Industrial Engineering, Research and Development Student/Co-op - Winter 2027
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Analyze and improve production processes using scientific and engineering methodologies.

BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

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