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AI Automation & Software Engineer
WBM Technologies
Winnipeg, MB · Regina, SK · Saskatoon, SK · Edmonton, AB · Calgary, AB
Full-time
The AI Automation & Software Engineer designs, builds, and supports AI, automation, and software solutions for both customer environments and WBM's internal operations. You'll work across…
Added 16 mins ago
Service Transition & Operational Resiliency Leader
BMO
Toronto, ON · SCC
Full-time
…pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead…
Added 1 hour ago
Cloud Infrastructure & DevSecOps Engineer
InfoTrack Canada
Toronto, ON
Full-time
As the Cloud Infrastructure and DevSecOps Engineer, you will own the end-to-end cloud infrastructure and deployment pipeline for InfoTrack Canada. You will unblock critical environment…
Added 4 hours ago
Solution Engineer - Loyalty Commerce (PBU)
Plusgrade
Montreal, QC
Full-time
…centers on validating API connectivity, member data models, and platform constraints to ensure a seamless technical transition from pre-sales to post-signature…
Added 6 hours ago
Senior Software Engineer, Backend, AI Labs
Epiq
Toronto, ON · Greater Toronto Area, Canada
Full-time
Epiq AI Labs is the innovation and engineering hub behind Epiq's next-generation AI platform for corporate legal departments and global law firms. We operate as a startup within a global…
Added 6 hours ago
Senior Software Engineer - React (Platform UI)
Ping Identity
Vancouver, BC
Full-time
We are looking for a highly motivated Senior Software Engineer to join our Platform UI team to build web applications for the next generation Identity platform. This role requires a…
Added 6 hours ago
Software Engineer II - Platform UI (React)
Ping Identity
Vancouver, BC
Full-time
We are looking for a highly motivated Software Engineer II to join our Platform UI team to build web applications for the next generation Identity platform. This role requires a developer…
Added 7 hours ago
Software Chief Engineer
Kepler Communications Inc.
Canada
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As the Software Leader/Chief Engineer, you are the senior technical authority for software across Kepler’s programs and the point of technical accountability for the integrity and coherence…
Added 7 hours ago
Intermediate Software Engineer
AltaML
Toronto, ON
$90,000 to $110,000 CAD / year
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We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't
Added 7 hours ago
Senior Full Stack Developer (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
Engineer high-quality integrated systems across multiple teams and stakeholder groups
Added 8 hours ago
Senior Data Platform Engineer
Norton Rose Fulbright
Toronto, ON
Full-time
The Senior Data Platform Engineer will act as a technical lead for our technologies in any project or initiative, and is responsible for designing, developing, implementing, and supporting…
Added 8 hours ago
Senior Data Platform Engineer
Norton Rose Fulbright
Calgary, AB
Full-time
The Senior Data Platform Engineer will act as a technical lead for our technologies in any project or initiative, and is responsible for designing, developing, implementing, and supporting…
Added 8 hours ago
Engineering Manager
Sun Life
Waterloo, ON · Sun Life Waterloo King
Full-time
…Canadians access insurance and wealth solutions by building a platform that lets people buy products the way they want to: online in minutes or virtually via a team of trusted, licensed…
Added 8 hours ago
Machine Learning Engineer, VLA & RL - Senior
cyberwave digital agency
Zurich, ON
Full-time
…accessible, scalable, and programmable as cloud software. Our platform connects simulation, digital twins, edge devices, cloud training, and real robots into one operating layer for…
Added 8 hours ago
Principal Data Engineer - Canada
JobGet
Remote, Canada
$160,000 to $190,000 CAD / year
Full-time · Remote
As our Principal Data Engineer, you will help lead the technical direction for how data flows, scales, and powers every decision at JobGet. You’ll own the data architecture behind our…
Added 9 hours ago
Senior Embedded Software Designer
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We're on the hunt for a top-tier Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing fleet…
Added 9 hours ago
University Co-Op Student - Telecom Operations Support - 8-12 Months - Winter 2027 - Toronto
Hydro One Networks Inc
ON · Rexdale, ON
Discipline: Telecom or power system engineering, Telecommunication Engineer, Electrical Engineer or Computer Science
Added 10 hours ago
AI Mobile Engineer- IOS
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Toronto, ON
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Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while…
Added 10 hours ago
Systems Engineer – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
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We use AI-enabled tools in our recruitment platform (iCIMS) for tasks like resume parsing and candidate matching. These tools do not make hiring decisions; all applications are reviewed by…
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System Interface Engineer – ALTO project / Cadence
SYSTRA Canada
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The System Interface Engineer is responsible for coordinating the management of internal interfaces across the project and ensuring that interface activities are planned, tracked, recorded,…
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System Interface Engineer – ALTO project / Cadence
SYSTRA Canada
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Full-time
The System Interface Engineer is responsible for coordinating the management of internal interfaces across the project and ensuring that interface activities are planned, tracked, recorded,…
Added 12 hours ago
Systems Engineer – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
We use AI-enabled tools in our recruitment platform (iCIMS) for tasks like resume parsing and candidate matching. These tools do not make hiring decisions; all applications are reviewed by…
Added 12 hours ago
AI Engineer, Agent Product (Full-time/Part-time) (Canada)
Jobright.ai
Canada
Full-time · Part-time
Jobright is a rapidly growing AI job search platform in the U.S. that aims to simplify the job search process. The AI Engineer will be responsible for designing, building, and deploying AI…
Added 12 hours ago
AI Engineer, Entry Level (Canada)
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BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

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