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Added 41 mins ago
Quality engineer (AEM)
Insight Global
Toronto, ON
$50 to $55 CAD / hour
Contract
The Digital Platform & Content Management team is searching for an experienced Quality Engineer to join our team. As a Quality Engineer, you will partner with development, architecture,…
Added 1 hour ago
Generative AI Cloud Operations Engineer - Evinova
Evinova
Mississauga, ON
Full-time
Operating at the intersection of healthcare, technology, data, and analytics, we are helping unlock the full potential of digital health, transforming how clinical research is conducted,…
Added 1 hour ago
Solutions Architect
Tundra Technical Solutions
Toronto, ON
$130,000 to $145,000 CAD / year
Full-time
Architecture & Strategic DesignAct as the principal designer and engineer for the Google Workspace tenant, ensuring organizational units (OUs), groups, and access controls are optimally…
Added 2 hours ago
Senior Site Reliability Application Manager
Bevertec
Toronto, ON
Contract
Strong technical knowledge of cloud platforms, enterprise systems, and application, data, and platform architectures.
Added 2 hours ago
Service Transition & Operational Resiliency Leader
BMO
Toronto, ON · SCC
Full-time
…function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This…
Added 7 hours ago
Solution Engineer - Loyalty Commerce (PBU)
Plusgrade
Montreal, QC
Full-time
…commerce unit, partnering closely with Business Development and Delivery teams. You will drive discovery workshops with loyalty program directors, revenue management leaders, and tech…
Added 10 hours ago
Engineering Manager
Sun Life
Waterloo, ON · Sun Life Waterloo King
Full-time
…Fortune 500. We're revolutionizing how Canadians access insurance and wealth solutions by building a platform that lets people buy products the way they want to: online in minutes or…
Added 13 hours ago
AI Mobile Engineer- IOS
Zafin
Toronto, ON
Full-time
Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty,…
Added 15 hours ago
Generative AI Cloud Operations Engineer - Evinova
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
Operating at the intersection of healthcare, technology, data, and analytics, we are helping unlock the full potential of digital health, transforming how clinical research is conducted,…
Added 17 hours ago
Sector Design Deputy Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
Full-time
Produce outgoing Requests for Data (RFDs), and Requests for Clarification & Inputs for the sector and coordinate and approve responses to incoming Requests for Information (RFIs).
Added 17 hours ago
AI Mobile Engineer- IOS
Zafin
Toronto, ON
Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty,…
Added 21 hours ago
Sector Design Deputy Manager – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
Produce outgoing Requests for Data (RFDs), and Requests for Clarification & Inputs for the sector and coordinate and approve responses to incoming Requests for Information (RFIs).
Added 1 day ago
Principal Forward Deployed Engineer
''
Toronto, ON
Full-time · Other
The FDE Practice Manager is part of the Artificial Intelligence organization and reports to the Vice President, Artificial Intelligence. This role leads the portfolio FDE talent pool and…
Added 3 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 2 days ago
Solution Architect, Google Workspace & Gemini AI
Tundra Technical Solutions
Toronto, ON
$130,000 to $145,000 CAD / year
Full-time
Act as the principal designer and engineer for the Google Workspace tenant, ensuring organizational units (OUs), groups, and access controls are optimally structured for scale and security.
Added 3 days ago
Lead, Machine Learning Engineer, GFT
RBC
Toronto, ON
Full-time
As a Senior Manager, AI and ML, you will be working on solving core business problems in compliance (trade surveillance, managing regulatory insights, etc) by leveraging AI and ML to…
Added 7 days ago
Data Platform Engineering Manager
TD
Toronto, ON
Full-time
The Data Platform Engineering Manager role is responsible for designing, building, and operating the enterprise technology reference data platform that serves as the foundation for…
Added 6 days ago
Senior Controller Integration Engineering
General Motors
Markham, ON · Oshawa, ON
Full-time
We are seeking a senior engineer to join our Autonomous Vehicle Integrity Platform (AVIP) organization in a role that combines software triage and data analysis with cross-functional…
Added 3 days ago
FY27 Intern - MSIP Digital Design Engineering Internship - Canada (16 months)
Qualcomm
Toronto, ON
Full-time
Our early career programs are designed to attract inventive minds, offering a platform to contribute to our long-term innovation pipeline. You'll be part of a community that values…
Added 3 days ago
FY27 Intern - MSIP Digital Design Verification Engineering Internship - Canada (16 months)
Qualcomm
Toronto, ON
Full-time
Our early career programs are designed to attract inventive minds, offering a platform to contribute to our long-term innovation pipeline. You'll be part of a community that values…
Added 3 days ago
FY27 Intern - Silicon Validation Engineer, Electrical and Optical Systems Internship - Canada (16 months)
Qualcomm
Ottawa, ON
Full-time
Our early career programs are designed to attract inventive minds, offering a platform to contribute to our long-term innovation pipeline. You'll be part of a community that values…
Added 2 days ago
Software Development Manager
EDealer
Canada
Full-time
We are looking for a hands-on Software Development Manager to lead one of our engineering teams within EDealer, reporting to the Sr. Director of Product and Engineering. This is a role for…
Added 2 days ago
Engineering Manager, Forward Deployed Engineering (LLM)
Baseten
Toronto, ON
$260,000 to $380,000 USD / year
Full-time
As an Engineering Manager (Player & Coach), you will lead and mentor a team of Forward Deployed Engineers focused on building, scaling, and optimizing LLM inference workloads for Baseten…
Added 3 days ago
Data Engineer
Loopio Inc.
Remote, Canada
$103,500 to $140,000 CAD / year
Full-time · Remote
We are looking for an experienced Data Engineer to build and support the delivery of data pipelines, used for analytics both internally by Loopio’s teams, embedded within the Loopio…
Added 2 days ago
Agent & DevOps Platform Engineer
Epsilon Solutions Ltd.
Toronto, ON
Full-time
5+ years of hands-on CI/CD, cloud, and platform engineering experience in enterprise environments

BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

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