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Added 16 mins ago
5G/4G Protocol & RAN Test Engineer
Accuver
Toronto, ON · Greater Toronto Area, Canada
Contract
…6G, satellite and Non-Terrestrial Networks (NTN), AI-powered analytics, and advanced mobility testing for V2X and autonomous driving. Its solutions, including XCAT-SPACE, XCAP-Cloud, XCAL…
Added 16 mins ago
Platform Engineer AI/ML Infrastructure
Zodiac Solutions, Inc
Toronto, ON
Full-time
Were seeking a skilled Platform Engineer to deploy and manage our AI/ML infrastructure, e.g LlamaIndex Cloud and KDB.AI applications on Kubernetes Platform.
Added 16 mins ago
Business Analyst , Data & Analytics - New Grad (January 2027)
Base Career
Ottawa, ON
Full-time
Engage directly with clients and drive the implementation and successful end user experience of analytics solutions; execute on engagements and collaborate with the client and delivery team…
Added 32 mins ago
AI Automation & Software Engineer
WBM Technologies
Winnipeg, MB · Regina, SK · Saskatoon, SK · Edmonton, AB · Calgary, AB
Full-time
The AI Automation & Software Engineer designs, builds, and supports AI, automation, and software solutions for both customer environments and WBM's internal operations. You'll work across…
Added 32 mins ago
DATA MANAGEMENT ARCHITECT
WBM Technologies
Winnipeg, MB · Regina, SK · Saskatoon, SK · Edmonton, AB · Calgary, AB
Full-time
…organizations unlock the full value of their data through governance, analytics, and modern cloud…
Added 32 mins ago
Data Engineer
Electric Mind
Toronto, ON
Full-time · Contract
As Data Engineer, you will provide hands-on expertise as it relates to data management, analytics, and business intelligence. This opportunity will allow you to utilize your unique blend of…
Added 47 mins ago
Service Transition & Operational Resiliency Leader
BMO
Toronto, ON · SCC
Full-time
…pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead…
Added 3 hours ago
ML/AI Engineer
Brock Software
Engineer, BC
Full-time
We're seeking an experienced engineer to fine-tune open source models, train them on custom datasets, and deploy them to production using GPU infrastructure on platforms like fly.io.
Added 3 hours ago
Applications Engineer
Husky Technologies
Bolton, ON
Full-time
Apply a data-driven, first-principles approach, leveraging scientific modeling, experimentation, and advanced analytics to understand, predict, and optimize complex physical phenomena.
Added 6 hours ago
Senior Software Engineer, Backend, AI Labs
Epiq
Toronto, ON · Greater Toronto Area, Canada
Full-time
Added 8 hours ago
AI Architect, Manager
Avanade
Toronto, ON
Full-time
Applying data and analytics to business use cases
Added 8 hours ago
Senior Full Stack Developer (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
…and builds bespoke solutions supporting threat hunting, cyber analytics, and security operations. As the Senior Full Stack Developer (Global Security), you will be responsible for designing…
Added 8 hours ago
Senior Data Platform Engineer
Norton Rose Fulbright
Toronto, ON
Full-time
Microsoft Certified: Fabric Analytics Engineer Associate (DP-600)
Added 8 hours ago
Senior Data Platform Engineer
Norton Rose Fulbright
Calgary, AB
Full-time
Microsoft Certified: Fabric Analytics Engineer Associate (DP-600)
Added 9 hours ago
Machine Learning Engineer, VLA & RL - Senior
cyberwave digital agency
Zurich, ON
Full-time
We're looking for a Machine Learning Engineer focused on vision-language-action (VLA) models, reinforcement learning, and cross-embodiment transfer. You'll work on models that turn…
Added 9 hours ago
Principal Data Engineer - Canada
JobGet
Remote, Canada
$160,000 to $190,000 CAD / year
Full-time · Remote
As our Principal Data Engineer, you will help lead the technical direction for how data flows, scales, and powers every decision at JobGet. You’ll own the data architecture behind our…
Added 9 hours ago
Applications Engineer
Husky Technologies
Bolton, ON
Full-time
Apply a data-driven, first-principles approach, leveraging scientific modeling, experimentation, and advanced analytics to understand, predict, and optimize complex physical phenomena.
Added 11 hours ago
Data Engineer
S M Software Solutions Inc
Mississauga, ON
Full-time
We are seeking an experienced Data Engineer with strong expertise in Ab Initio Metadata Hub development, data lineage, metadata management, reference data development, data analytics,…
Added 11 hours ago
Data Engineer
S M Software Solutions Inc
Mississauga, ON
Full-time
We are seeking an experienced Data Engineer with strong expertise in Ab Initio Metadata Hub development, data lineage, metadata management, reference data development, data analytics,…
Added 11 hours ago
AI Engineer with Python - (Hybrid)
S M Software Solutions Inc
Mississauga, ON
Full-time
We are seeking an experienced AI Engineer with Python with 8+ years of software engineering experience and strong expertise in Python, FastAPI/Flask, AI/LLM applications, REST APIs, data…
Added 11 hours ago
AI Engineer
S M Software Solutions Inc
Mississauga, ON
Full-time
We are seeking an experienced AI Engineer with 7+ years of experience in software and AI engineering to design, develop, and deploy AI/ML solutions. The ideal candidate will have strong…
Added 11 hours ago
AI Engineer with Python - (Hybrid)
S M Software Solutions Inc
Mississauga, ON
Full-time
We are seeking an experienced AI Engineer with Python with 8+ years of software engineering experience and strong expertise in Python, FastAPI/Flask, AI/LLM applications, REST APIs, data…
Added 11 hours ago
AI Engineer
S M Software Solutions Inc
Mississauga, ON
Full-time
We are seeking an experienced AI Engineer with 7+ years of experience in software and AI engineering to design, develop, and deploy AI/ML solutions. The ideal candidate will have strong…
Added 11 hours ago
AI Engineer
S M Software Solutions Inc
Mississauga, ON
Full-time
We are seeking an experienced AI Engineer with 7+ years of experience in software and AI engineering to design, develop, and deploy AI/ML solutions. The ideal candidate will have strong…
Added 11 hours ago
AI Engineer with Python - (Hybrid)
S M Software Solutions Inc
Mississauga, ON
Full-time
We are seeking an experienced AI Engineer with Python with 8+ years of software engineering experience and strong expertise in Python, FastAPI/Flask, AI/LLM applications, REST APIs, data…

BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

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