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Added 8 mins ago
Accounting Clerk II - Cashier (LTTT - Full Time)
City of Chilliwack
Chilliwack, BC
Full-time
Reporting to the Manager of Revenue Services, the position will perform a variety of clerical and collection functions varying in degree of complexity and responsibility. The incumbent will…
Added 8 mins ago
Superviseur de production – Atelier MED (Développement expérimental) / Production Supervisor – MED Shop (Experimental Development)
Pratt & Whitney
Longueuil, QC
Full-time
Added 8 mins ago
Program Manager, Contract Training
Fanshawe Toronto@ILAC
London, ON
Full-time
…available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within…
Added 23 mins ago
Credit Card Representative
Meridian Credit Union
St. Catharines, ON
Full-time
Reporting directly to the Senior Manager, Credit Card Operations & Compliance, this role offers the opportunity to make a meaningful impact across both Member experience and internal team…
Added 23 mins ago
Transaction Services, Manager
Pwc Canada
Toronto, ON
Full-time
As a Transaction Services Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency.…
Added 23 mins ago
Credit Risk Manager
Pwc Canada
Toronto, ON
Full-time
…the team, you’ll help with credit risk modeling, model risk management as well as climate risk modeling for financial…
Added 37 mins ago
Family Counsellor – Project Parent
Family Services of Greater Vancouver
Burnaby, BC
$38 CAD / hour
Full-time
…other professional services. This person reports to the Program Manager of Project Parent Burnaby/New Westminster. The position is located at FSGV’s New Westminster office. Fluency in…
Added 37 mins ago
Nurse-Led Outreach Team (NLOT) RN
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Clinical Manager, the Nurse Led Outreach Team (NLOT) Nurse provides clinical consultation, education, and mentorship to interprofessional teams within Long Term Care Homes…
Added 37 mins ago
Pharmacy Manager, Hourly Full Time Day
Loblaw Companies Limited
Vaughan, ON
Full-time
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Added 37 mins ago
Patient Care Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations…
Added 37 mins ago
Gérant(e) de magasin -ACT
Alimentation Couche-Tard
Granby, QC · Canton-de-Granby, QC
Full-time
Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 37 mins ago
Gestionnaire des opérations de site - Operations Manager
Dexterra Group
QC · Courcelette, QC
Full-time
Dexterra is a dedicated, integrated services company that provides quality integrated facilities management, workforce accommodations, and forestry services for clients across Canada in the…
Added 37 mins ago
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Oakville, ON
Full-time
Prepares performance appraisals in association with Front Store Manager
Added 37 mins ago
Front Store Manager, Salaried Full Time Day
Loblaw Companies Limited
Toronto, ON
Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 37 mins ago
Manager of Pharmacy
Cornwall Community Hospital
Cornwall, ON
Full-time
Scheduled all shifts as required - Schedule subject to change
Added 37 mins ago
Pharmacy Manager, Hourly Full Time Day
Loblaw Companies Limited
Barrie, ON
Full-time
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Added 52 mins ago
Senior Manager, Project Controls
Worley
Edmonton, AB · Calgary, AB
Full-time
And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
Added 1 hour ago
Urban Beekeeper | Toronto
Alvéole
Toronto, ON
Full-time
Support management of facilities including yards for honey beehives, warehouse, workspace and vehicles.
Added 1 hour ago
Lead Field Service Technician - Large Motors
Integrated Power Services
ON · Ontario, Canada
$52.88 to $72.11 CAD / hour
Full-time
…requirements on reliability, preventative maintenance, motor change-outs, and testing of customer…
Added 1 hour ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 1 hour ago
Software Developer – CRM – Intermediate - RQ10976
S M Software Solutions Inc
Toronto, ON
Full-time
Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public…
Added 1 hour ago
Project Manager (IT) - Intermediate - GOAPRDJP000001019
S M Software Solutions Inc
AB · Edmonton, AB
Internship
We are looking for an experienced Project Manager (IT) – Intermediate with strong project management experience in complex IT environments. The ideal candidate will have experience managing…
Added 1 hour ago
UX Researcher – Senior - RQ00786
S M Software Solutions Inc
Toronto, ON
Internship
…resource will collaborate with users, business, clinical, product, change management, technical and vendor partners to gather qualitative and quantitative insights, validate workflows and…
Added 1 hour ago
Project Manager/Leader - Senior - RQ00766
S M Software Solutions Inc
Toronto, ON
Full-time
…(Pb4P) initiative, including stakeholder engagement, planning, management of issues, risks and service change requests, and ensuring successful and on-time deployment of…
Added 1 hour ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…

BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

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