Find work in Canada.

329,548 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 7 mins ago
MANAGER, PMO ADJUDICATION (12 MONTH CONTRACT) - HYBRID
Green Shield Canada
Toronto, ON · Windsor, ON · Montreal, QC · Vancouver, BC
The Manager is accountable for the overall delivery of the team’s projects and ensures that the established service delivery model and project governance guidelines are followed. Overseeing…
Added 7 mins ago
Program Manager
Goodwill Industries Ontario Great Lakes
Hamilton, ON · Oakville, ON · Burlington, ON
$56,000 to $60,000 CAD / year
The Program Manager provides leadership, management, and oversight of program staff, ensuring participants receive high-quality services and supports while program targets, funding…
Added 7 mins ago
Technical Analyst
TrueContext
Ottawa, ON
Full-time
The Customer Success Manager owns the customer's outcomes and the Account Manager owns the commercial relationship. You own the problem in front of you: quick acknowledgement, a real…
Added 7 mins ago
Housing Navigator
Blue Door Support Services
East Gwillimbury, ON
$22.46 CAD / hour
Full-time
We are looking for Housing Navigators who will report to the Program Manager. You will assist in the operation of the programs in accordance with agency policies and procedures; maintain…
Added 7 mins ago
Housing Navigator
Blue Door Support Services
Beaverton, ON
Full-time
Reporting to the Program Manager, the Housing Navigator is responsible for the successful daily operation of the transitional housing program. In accordance with agency policies and…
Added 7 mins ago
Sr Manager, EV Network Development
Toronto Parking Authority
Toronto, ON
Full-time
…experience across both physical and digital touchpoints. The Senior Manager, EV Network Development will develop product roadmaps and execute plans that deliver improved customer and…
Added 7 mins ago
Enterprise Application Analyst
The Niagara Parks Commission
Niagara Falls, ON
Full-time
…and Microsoft SQL Server environment. Reporting to the Senior Manager, Information Technology, this role serves as the primary technical lead for several business-critical systems,…
Added 7 mins ago
Director, BMO Capital Partners
BMO
Calgary, AB · CALG
Full-time
…business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform…
Added 7 mins ago
Manager, Facilities & Capital Projects
The Louis Brier Home and Hospital
Vancouver, BC
The Manager, Facilities & Capital Projects is responsible for planning, coordinating, and overseeing all building operations, maintenance, and facility-related projects within the Louis…
Added 7 mins ago
Retail General Manager
Staples Canada
Granby, QC
Full-time
We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model,…
Added 7 mins ago
Manager Clinical Operations & Program Services
Carlington Community Health Centre
Ottawa, ON
$46.88 to $55.15 CAD / hour
Full-time
Carlington Community Health Centre is seeking its Manager of Clinical Operations and Program Services. Permanent, Full-Time position.
Added 20 mins ago
Ice Rink Operations Manager
Canlan Sports
Langley (District), BC · City of Langley, BC
Full-time
…experiences designed to build community, foster connection, and change lives for the…
Added 20 mins ago
Technical Support Analyst
TrueContext
Ottawa, ON
Full-time
The Customer Success Manager owns the customer's outcomes and the Account Manager owns the commercial relationship. You own the problem in front of you: quick acknowledgement, a real…
Added 20 mins ago
Manager, IT Support Services
IDFusion Software
Winnipeg, MB
Full-time
IDFusion is looking to hire a Manager, IT Support Services to join our team. Do you want to work for a company that focuses on values for both its clients and employees? A company that…
Added 20 mins ago
Project Manager- Stations
ONxpress
Toronto, ON
Full-time
…scope. Identify scope changes, assess impacts, and oversee all change management processes to protect project…
Added 20 mins ago
Pricing Manager North America
GRANIT PARTS Canada
Toronto, ON
Full-time
Pricing Manager, North America (US and Canada)
Added 20 mins ago
Undergraduate Admissions Coordinator
The University of British Columbia
Vancouver, BC
$4,739 to $5,102 CAD / month
Full-time
The position reports to the Manager, Student Services and receives functional direction and operational supervision from the Associate Director, Undergraduate Program. Works in coordination…
Added 20 mins ago
Refrigeration Operator – Ice Maker 3
The University of British Columbia
Vancouver, BC
$5,764 to $6,222 CAD / month
Full-time
Under the general direction of the Chief Engineer and Senior Manager, Arena Operations, this position is responsible for ammonia refrigeration ice plant making operations, daily routine…
Added 20 mins ago
Barista - Starbucks (Auxiliary)
The University of British Columbia
Vancouver, BC
$23.4 to $24.74 CAD / hour
Part-time
…card, bonus cards, vouchers, debit, or credit card; distributes change and receipts as required; and cashes out as per UBC Food Services…
Added 20 mins ago
Senior Manager, Strategic Communications
The University of British Columbia
Vancouver, BC
$8,810.92 to $13,202.5 CAD / month
Full-time
The Senior Manager, Strategic Communications leads strategic communications planning and provides tactical expertise within the UBC Faculty of Medicine. Reporting to the Executive Director,…
Added 20 mins ago
Senior Manager, Public Relations
The University of British Columbia
Vancouver, BC
$8,810.92 to $13,202.5 CAD / month
Full-time
The Senior Manager, Public Relations provides strategic leadership and is accountable for the development, integration and implementation of the Faculty of Medicine’s Research & Innovation…
Added 22 mins ago
Website Coordinator
SAVE THE CHILDREN CANADA
Toronto, ON
$55,581.56 to $71,985.83 CAD / year
Full-time
Reporting to the Manager, Web and Digital Optimization, the Website Coordinator is responsible for the day-to-day management, maintenance, and optimization of the Save the Children's…
Added 22 mins ago
Strategic Initiatives Manager
United Way British Columbia
Prince George, BC · Victoria, BC · Kamloops, BC · Burnaby, BC · Kelowna, BC · Nanaimo, BC
$92,510.6 to $96,369 CAD / year
Full-time
…walk alongside communities to create meaningful and equitable…
Added 22 mins ago
Project Manager - Buildings
Kiewit
Toronto, ON
As a Project Manager, you will be responsible for job site management and will oversee the administrative and technical aspects of the design and construction of one or multiple building…
Added 22 mins ago
Lead, Cost Control
Trans Mountain
Calgary, AB
…that govern budgeting, forecasting, cost control, and project change management. The successful candidate will establish and continuously improve procedures aligned to the PMO project…

BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply About employer

More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

Report this job