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Added 53 mins ago
5G/4G Protocol & RAN Test Engineer
Accuver
Toronto, ON · Greater Toronto Area, Canada
Contract
Accuver, a core subsidiary of LIG Accuver Inc., is a global provider of wireless network testing and optimization solutions for mobile operators and device manufacturers. With more than 20…
Added 1 hour ago
Service Transition & Operational Resiliency Leader
BMO
Toronto, ON · SCC
Full-time
…pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead…
Added 13 hours ago
Senior Microsoft Cloud & Systems Engineer
NEXSATE
Edmonton, AB
Full-time
Nexsate Technologies Inc. is looking for a Senior Microsoft Cloud & Systems Engineer to take technical ownership of Microsoft cloud, identity, systems and backup environments across our…
Added 15 hours ago
Cybersecurity Engineer, Entry Level (Canada)
Jobright.ai
Canada
Full-time
…job outcomes. They are seeking an entry-level Cybersecurity Engineer to monitor security incidents, perform vulnerability assessments, and collaborate with engineering teams to enhance…
Added 17 hours ago
Senior Cybersecurity Test Engineer (35651)
Myticas Consulting
Ottawa, ON
Contract
We are seeking a Senior Cybersecurity Test Engineer to lead and execute security testing activities across applications, infrastructure, cloud environments, APIs, and system integrations.…
Added 1 day ago
Customer Success Solutions Specialist
Teltoo (Acquired by Haivision)
Success, SK
Full-time
The Customer Success Engineer (CSE) combines strong technical expertise with a customer-focused approach to deliver an outstanding post-sale experience, from onboarding through day-to-day…
Added 1 day ago
Cybersecurity Engineer, Entry Level (Canada)
Jobright.ai
Canada
Full-time
…job outcomes. They are seeking an entry-level Cybersecurity Engineer to monitor security incidents, perform vulnerability assessments, and collaborate with engineering teams to enhance…
Added 24 days ago
Full-Stack Developer (Rust & WebAssembly)
SuperQubit Inc.
Markham, ON
$80,000 to $120,000 CAD / year
Full-time
Added 2 days ago
Security Researcher Engineer
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities. This is a hands-on role for someone who can move from a…
Added 7 days ago
Engineering Manager - Front Office Trading Risk Platforms
BMO
Toronto, ON · FCP
Full-time
Engineer and lead the backbone of real time credit decisioning for global trading. This is a hands on engineering leadership role building and operating ultra reliable, low latency Java…
Added 7 days ago
Full Stack Engineer (AI-Enabled)
BMO
Calgary, AB · GCS
Full-time
We are looking for a Full Stack Engineer who can design and deliver scalable, enterprise-grade solutions while building AI capabilities directly into our platforms.
Added 5 days ago
Associate or Vice President Full Stack Engineer
BMO
Toronto, ON · FCP
We are seeking an exceptional Full Stack Engineer to join our Data Cognition Team at BMO Capital Markets. In this pivotal role, you will architect, develop, and implement innovative…
Added 20 days ago
Project Technician – Tier 3 Network & Infrastructure Specialist
MSP OPERATIONAL CORP
Guelph, ON · London, ON
$90,000 to $100,000 CAD / year
As a Project Technician – Tier 3 Network & Infrastructure Specialist, you will play a senior hands-on role in the planning, design, and delivery of complex network and infrastructure…
Added 7 days ago
Principal Engineer, Cyber Technology Operations SRE (Global Security)
RBC
Vancouver, BC · Toronto, ON
Full-time
…security controls are operating as expected at all times . Our Network Security and Endpoint Security operations teams are facing greater pressure adapt to the changing landscape, execute…
Added 2 days ago
Senior Data Engineer
Boardwalk
Calgary, AB
Contract
Practical understanding of hybrid network infrastructure configurations required for secure cloud data streaming (VPN gateways, ExpressRoute, and VNet isolation).
Added 5 days ago
Senior Application Developer
BMO
Calgary, AB · GCS
As a Senior Software Engineer at BMO, you will be a hands‑on technical leader responsible for the design, development, and ownership of complex, enterprise‑grade applications and services.…
Added 2 days ago
Specialist Software Cloud Developer
CPKC
Calgary, AB
Full-time
The Cloud Team delivers cloud-based solutions across CPKC, providing expertise in AWS and Azure to support real‑time data processing, on‑premises integrations, custom web applications, AI,…
Added 2 days ago
Cloud, Automation & AI Engineer - Senior Consultant
Deloitte
Toronto, ON
Full-time
As a Cloud, Automation & AI Infrastructure Engineer, Senior Consultant, you will play a key role in designing, implementing, and modernizing cloud and AI-enabled technology platforms that…
Added 3 days ago
Software Engineer, Data Acquisition
Nascent
Remote, Canada
Full-time · Remote
Reverse-engineer web applications and APIs - inspecting network traffic, deobfuscating JavaScript, and adapting to adversarial changes in target sites.
Added 2 days ago
Machine Learning Engineer
Flair Airlines Ltd.
Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
Full-time
…all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our…
Added 3 days ago
AI Engineer
BMO
Toronto, ON · FCP
Full-time
…From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 3 days ago
Senior Forward-Deployed AI Engineer
Bell
Toronto, ON
…speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest…
Added 2 days ago
Cyber Secruity Engineer
Lorex Technology
Markham, ON
$105,000 to $125,000 CAD / year
Full-time
Implement and validate secure cloud configurations (IAM, network segmentation, encryption at rest/in transit, logging and monitoring)
Added 2 days ago
Associate, DevOps Engineer
BMO Capital Markets
Toronto, ON
Part-time
We are seeking an experienced DevOps Engineer to join our Data Cognition Team at BMO Capital Markets. In this role, you will design, build, and maintain robust DevOps pipelines and…
Added 3 days ago
Software Development Engineer Intern - Summer 2027 (CAN)
Amazon
Vancouver, BC
At Amazon, our tech isn't just a tool, it's your playground. Our engineers work on scalable systems, cloud services, and customer-facing products that operate at global scale. This is an…

BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

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