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Added 1 min ago
Project Manager – Conditon Assessment
GHD Group Pty Ltd
Calgary, AB
…Condition Assessment within the Business Advisory group, you will lead projects that evaluate asset performance, identify risks, and support clients in making informed investment and…
Added 1 min ago
Production Accounting Systems Senior Analyst
Pembina Pipeline Corporation
Calgary, AB
Lead business testing for TIPS enhancements, upgrades, and production releases while supporting system integration, acquisitions, facility startup, and business transformation initiatives;…
Added 1 min ago
Compliance Lead (Remote)
Geotab
Canada
…growth and deliver results! Geotab is seeking a Compliance Lead who will be responsible for operationalizing our compliance programs and championing a culture of integrity at Geotab. If you…
Added 1 min ago
Chef de l'ingénierie | Head of Engineering
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
Full-time
Build and lead the engineering management layer: hire, develop, and coach engineering managers, tech leads, and senior/staff engineers, and put a durable structure beneath you.
Added 1 min ago
Chef de l'ingénierie | Head of Engineering
Valsoft Corporation
Toronto, ON
Full-time
Build and lead the engineering management layer: hire, develop, and coach engineering managers, tech leads, and senior/staff engineers, and put a durable structure beneath you.
Added 16 mins ago
SAP Data Management Senior Manager
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
…software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic…
Added 16 mins ago
Community Services Manager
House of Friendship
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Full-time
…status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of…
Added 30 mins ago
Generative AI Cloud Operations Engineer - Evinova
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…planning, and operational optimization on our team, you will lead the development and management of AI operations systems for our trial management and optimization SaaS product. You will…
Added 30 mins ago
Solutions Architect
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Toronto, ON
$130,000 to $145,000 CAD / year
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We are seeking a highly skilled and strategic Solution Architect, Google Workspace & Gemini AI to lead the design, security, and operational enablement of our enterprise Google ecosystem.…
Added 30 mins ago
Solutions Architect
Akkodis
Toronto, ON
Contract
The successful consultant will lead the design of scalable, secure, integrated, and cloud-based enterprise solutions using Microsoft Dynamics 365, Microsoft Power Platform, Microsoft Azure,…
Added 30 mins ago
Growth Marketing Manager
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Canada
Full-time
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Added 30 mins ago
Senior Product Manager (Digital Banking)
Insight Global
Toronto, ON
$125,000 to $130,000 CAD / year
Contract
Needing many years of Sr. Mgr level experience - Product Lead, Group Product Manage
Added 30 mins ago
Principal SAP TMS Consultant
Avance Consulting
ON · Ontario, Canada
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Added 30 mins ago
SAP Project Manager – S/4HANA Migration
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Infosys is looking for an experienced SAP Project Manager to lead and manage end‑to‑end SAP IT projects. The ideal candidate will have strong experience across SAP modules and exceptional…
Added 30 mins ago
HR Systems & Reporting Specialist
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Mississauga, ON
$85,000 to $110,000 CAD / year
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Lead and support system enhancements, upgrades, implementations, and future HR technology initiatives.
Added 30 mins ago
Senior Project Manager - Airline Technology
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Calgary, AB
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We are seeking a Senior Project Manager to lead complex technology implementation and transformation projects for airline customers. You will manage delivery from planning through launch,…
Added 30 mins ago
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Toronto, ON
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…including water main relocation and sizing, drainage systems, and integration with roadway rehabilitation and reconstruction activities. Work is delivered within public‑sector and regulated…
Added 30 mins ago
Clinical Sales Specialist(Greater Toronto Area)
H.A.L.O Inc.
Toronto, ON · Greater Toronto Area, Canada
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Lead the implementation and customer onboarding process, ensuring seamless integration of HALO’s solutions into clinical settings.
Added 30 mins ago
Senior Manager, Software Development - Tangerine
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With many years of technology experience, lead, coach and continuously advance the capabilities of the technology team ensuring we are identifying and building future technology skills &…
Added 30 mins ago
Senior BSA / Data Migration Specialist
Lorven Technologies Inc.
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Lead requirements gathering and facilitate discussions between business and technology teams.
Added 30 mins ago
Senior Data Scientist
AgileGrid Solutions
Canada
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…Delivery team. This role offers an exciting opportunity to lead the development and deployment of advanced analytics, machine learning, and artificial intelligence solutions that drive…
Added 30 mins ago
Procurement Analyst
Brunel
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Partner with maintenance planners to ensure alignment between PM and MRP integration points.
Added 30 mins ago
Senior Director- Budgeting, Sustainability and Data Quality
NL Health Services
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Lead the development, implementation, monitoring, and evaluation of the operating budget across the organization.
Added 30 mins ago
Transformation Analyst
Environmental 360 Solutions
Aurora, ON
$85,000 to $115,000 CAD / year
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…predictive. The role works closely with the Transformation Finance Lead, IT, workstream leads, business stakeholders, and SMEs to ensure dashboards reflect accurate, well-governed data from…
Added 30 mins ago
Guidewire Development Manager
Michael Page
Markham, ON
$130,000 to $150,000 CAD / year
Full-time
…Guidewire solutions to support business operations. You will lead a team of developers, ensuring the successful delivery of projects and providing technical guidance to achieve high-quality…

BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

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