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Added 14 mins ago
Manager, Service Desk
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
Full-time
We are actively seeking a high-impact Contract Service Desk Manager to lead and elevate our frontline IT support operations. This role demands a leader who can drive the development and…
Added 14 mins ago
Business Consultant
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
Other
We are expanding our Strategic Operations team and hiring two Business Consultants to drive portfolio Strategy, business case development, workforce planning, and operational…
Added 14 mins ago
General Manager Social Impact
YMCA of Niagara
ON · Greater St-Catharines-Niagara Metropolitan Area
Full-time
Reporting to the Chief Operations Officer, the General Manager will identify opportunities where the YMCA can create meaningful community impact and lead the development, planning and…
Added 14 mins ago
Senior Environmental Planner / Impact Assessment, Rail & Transit Lead
GHD Group Pty Ltd
Mississauga, ON
Full-time
The role will also serve as a Team Leader, providing leadership, guidance, mentorship, and performance support to a team of up to five professionals. Working with an energetic and…
Added 14 mins ago
Warehouse Associate
Sonepar
Dartmouth, NS
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 14 mins ago
Academic Programs Officer
University of Toronto
Toronto, ON
OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive…
Added 30 mins ago
Senior Office Administrator
Baylis Medical Technologies
ON · Mississauga, ON
Full-time
Baylis Medical Technologies is a leader in the development and manufacturing of innovative medical devices in the fields of radiology and cardiovascular. Headquartered in Canada, the…
Added 30 mins ago
assistant store manager, Halifax regional municipality, NS
Starbucks
Halifax, NS
$52,600 to $63,050 CAD / year
…(employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a…
Added 30 mins ago
assistant store manager, Dartmouth, NS
Starbucks
Dartmouth, NS
$52,600 to $63,050 CAD / year
…(employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a…
Added 30 mins ago
assistant (e) gérant (e) de magasin - Québec, Qc
Starbucks
Quebec, QC
$56,000 to $66,500 CAD / year
…customers and communities around the world. As a Starbucks leader, you are driven by a deep sense of responsibility. You are ambitious - never a mere spectator. You take steps to make…
Added 30 mins ago
OPERATIONS MANAGER - Remote Camp Setting Northwestern Ontario
Dexterra
Thunder Bay, ON
Full-time
Are you a hands-on leader who thrives in the field and knows how to turn strategy into operational excellence? We are seeking multiple experienced Operations Managers to join our team and…
Added 44 mins ago
Disability Services Worker - Supported Independent Living, Full-Time
Taproot Community Support Services
Edmonton, AB
Full-time
…self reliant and confident. This position reports to the Team…
Added 44 mins ago
Disability Service Worker (complex needs), Full-Time
Taproot Community Support Services
Slave Lake, AB
Full-time
…guardians and employers. This position reports to the Team…
Added 44 mins ago
AI Software Development Operations Manager
Elevation Capital
Canada
Full-time
The ideal candidate is a hands-on engineering leader who enjoys building products while leading high-performing teams. They are just as comfortable reviewing pull requests and solving…
Added 44 mins ago
Disability Service Worker, Full-Time
Taproot Community Support Services
Bonnyville, AB
Full-time
…guardians and employers. This position reports to the Team…
Added 44 mins ago
Disability Services Worker with Overnight Scheduling, Full-Time
Taproot Community Support Services
Bonnyville, AB
Full-time
…self reliant and confident. This position reports to the Team…
Added 44 mins ago
Program Manager, Full-Time
Taproot Community Support Services
Parksville, BC
Full-time
This position is ideal for a leader who is committed to trauma-informed practice, harm reduction, family and community engagement, and creating meaningful opportunities for youth to achieve…
Added 44 mins ago
Customer Service Specialist - 6 months contract
Manufacturing Job Site
Regina, SK
Contract
…With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service,…
Added 44 mins ago
Technology Sales Supervisor Full Time- Staples Masonville
Staples Canada
London, ON
$18.9 to $21.7 USD / hour
Full-time
You perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you act as a leader on duty, supporting programs and training throughout the…
Added 44 mins ago
Project & Operations Coordinator
Merrick Retail Service Inc.
Vaughan, ON
Full-time
Merrick Retail Services is an industry leader in developing custom Point-of-Sale (POS) displays and merchandise fixtures for our North American retail clients. We are seeking a motivated,…
Added 44 mins ago
Disability Services Worker, Full-Time
Taproot Community Support Services
Edmonton, AB
Full-time
…self reliant and confident. This position reports to the Team…
Added 44 mins ago
Disability Services Worker - Supported Independent Living, Full-Time
Taproot Community Support Services
Edmonton, AB
Full-time
…self reliant and confident. This position reports to the Team…
Added 44 mins ago
Operations and Sales Director
Park View Homes
Ottawa, ON
Full-time
Park View Homes is looking for an experienced Operations & Sales Director to take ownership of the overall performance of our Operations and Sales functions.
Added 44 mins ago
General Manager – Agricultural Manufacturing
Summit Search Group
Winnipeg, MB
Full-time
This is a hands-on executive leadership role for a commercially grounded, strategically minded leader who understands the Canadian agriculture sector and knows how to build both people and…
Added 44 mins ago
Disability Services Worker, Part-Time
Taproot Community Support Services
Edmonton, AB
Part-time
…self reliant and confident. This position reports to the Team…

BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

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