Find work in Canada.

326,821 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added just now
AI Software Development Operations Manager
Elevation Capital
Canada
Full-time
As the AI Software Development Operations Manager, you will lead a small engineering team responsible for two AI-powered products: an AI video interview platform and a field sales platform.…
Added just now
Senior Consultant, Digital Advisory
MNP
Saskatoon, SK
Full-time
…pursuits and market engagement as you build toward broader Manager-level…
Added just now
Power Plant Engineer, Facilities
Manufacturing Job Site
Guelph, ON
Internship
Under the direction of the Facilities Manager, the Power Plant Engineer is responsible for the inspection, maintenance, troubleshooting, and repair of the facility’s main infrastructure…
Added just now
Senior Consultant, Digital Advisory
MNP
Regina, SK
Full-time
…pursuits and market engagement as you build toward broader Manager-level…
Added just now
Senior Consultant, Digital Advisory
MNP
Winnipeg, MB
Full-time
…pursuits and market engagement as you build toward broader Manager-level…
Added 1 min ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brant, ON
We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
Added 1 min ago
Automation Project Manager
Gestion Qualtech Inc.
Quebec, QC
Full-time
Reporting to the Automation Director, the Project Manager is responsible for coordinating, monitoring, and executing engineering projects from the proposal stage through to commissioning at…
Added 16 mins ago
Senior Clinic Account Manager
Vertex Inc.
Toronto, ON
Full-time
The Senior Clinic Account Manager will be responsible for ensuring that stakeholders have the information needed on CFTR Modulators to make informed decisions related to treatment. This…
Added 32 mins ago
Service Transition & Operational Resiliency Leader
BMO
Toronto, ON · SCC
Full-time
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted…
Added 32 mins ago
FP&A Lead
Botpress Technologies Inc.
Montreal, QC
Full-time
Il s'agit d'un poste d'expert individuel senior, évalué et rémunéré selon notre bande « Manager ». Chez Botpress, les titres de « Manager » sont réservés aux personnes qui gèrent des…
Added 1 hour ago
FP&A Lead
Botpress
Montreal, QC
Full-time
Il s'agit d'un poste d'expert individuel senior, évalué et rémunéré selon notre bande « Manager ». Chez Botpress, les titres de « Manager » sont réservés aux personnes qui gèrent des…
Added 1 hour ago
Fire Alarm Service Manager
Classic Fire + Life Safety
Ottawa, ON
Full-time
Fire Alarm Service Manager is a motivated, knowledgeable and customer-minded individual who is committed to applying and contributing your experience and expertise to our Service’s…
Added 2 hours ago
Manager, Third Party Risk
KPMG Canada
Toronto, ON
Full-time
We are looking for a Manager to join our growing practice with a specialized focus on Third Party Risk Management (TPRM). The successful candidate will be responsible for being a key…
Added 3 hours ago
Manager, Collections
Rogers Bank
Langley (District), BC · Langley, BC
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 5 hours ago
Manager, Collections
Rogers Bank
Toronto, ON · East York, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 6 hours ago
Manager, Collections
Rogers Bank
Bracebridge, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 6 hours ago
Manager, Collections
Rogers Bank
Toronto, ON · Etobicoke, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 6 hours ago
Manager, Collections
Rogers Bank
Rocky View No 44, AB · Rocky View County, AB
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 11 hours ago
GIS Project Manager – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
…is required. A minimum of 5 years of experience in a Project Manager, Delivery Manager, or Program Manager capacity is also…
Added 12 hours ago
GIS Project Manager – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
…is required. A minimum of 5 years of experience in a Project Manager, Delivery Manager, or Program Manager capacity is also…
Added 13 hours ago
Business Systems Integrator
The Radius Group
Richmond, BC
Full-time
…across all supported platforms. The position reports to the IT Manager, has no direct reports, works closely with business users, development resources, vendors/MSPs, and security partners,…
Added 15 hours ago
GIS Project Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
Full-time
…is required. A minimum of 5 years of experience in a Project Manager, Delivery Manager, or Program Manager capacity is also…
Added 17 hours ago
Link Layer Integration Testing Manager (35387)
Myticas Consulting
Ottawa, ON
Full-time
The Manager, Link Layer Integration, Verification & Validation is responsible for leading the end-to-end integration, verification, validation, and operational readiness of advanced…
Added 17 hours ago
Product Manager (35213)
Myticas Consulting
Ottawa, ON
Full-time
The Product Manager is responsible for contributing to the evolution of a connectivity product portfolio and progressively owning and scaling value-added service products that extend and…
Added 1 day ago
Power Plant Engineer, Facilities
Manufacturing Job Site
Guelph, ON
Internship
Under the direction of the Facilities Manager, the Power Plant Engineer is responsible for the inspection, maintenance, troubleshooting, and repair of the facility’s main infrastructure…

BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply About employer

More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

Report this job