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Added 11 mins ago
Fire Alarm Service Manager
Classic Fire + Life Safety
Ottawa, Ontario
Full-time
Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented,…
Added 11 mins ago
Hydrovac Operator
Badger Infrastructure Solutions Ltd
Red Deer, AB
Full-time
Are you enthusiastic about safe excavation and skilled in operating hydrovac equipment? Join the Badger team as a Hydrovac Operator! In this role, you'll use high-pressure water and vacuum…
Added 11 mins ago
C-GE-925 - Développeur(se) C++ « Back-end »
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Montreal, QC
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Added 11 mins ago
C-GE-917 – Stagaire en analyste et développeur en Intelligence d’affaires
CAE
Montreal, QC
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Added 11 mins ago
C-GE-112 Stagiaire développeur(se) logiciel – Environnement immersif
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Montreal, QC
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C-GE-950 – Développeur(se) logiciel
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…sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? Come share your passion with…
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C-GE-017 – Stagiaire développeur(se) de logiciels
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…sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? Come share your passion with…
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C-GE-055 – Développeur Logiciel [Système d’exploitation & Configuration]
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C-GE-900 – Développeur(se) Engin Unreal
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C-GE-416 – Stagiaire développeur(se) C++ CGF Unreal
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Added 11 mins ago
C-GE-225 - Stage en gestion de la formation
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Montreal, QC
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…mondiale à Montréal, vous collaborerez quotidiennement avec la Leader – Formation & Développement, Ingénierie mondiale, dans le domaine du développement organisationnel. Vous aurez…
Added 11 mins ago
Senior Analyst – Cyber Threat Intelligence
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Toronto, ON · Brookfield Place
Full-time
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial,…
Added 11 mins ago
Senior Analyst – Operations and Assurance
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Toronto, ON · Brookfield Place
Full-time
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial,…
Added 11 mins ago
Team Lead - Corporate & Commercial Service Desk & Application Support
BMO
Halifax, NS · Nova_Ctr
Full-time
This is an exciting opportunity for a hands-on leader who thrives in a dynamic environment and is passionate about operational excellence, service delivery, innovation, and people…
Added 25 mins ago
Sales Coordinator
Sprouse Fire & Safety
Calgary, AB
$40,000 to $44,000 CAD / year
Full-time
Do you thrive in an organization and support role? Are you a team player and customer service focused?
Added 25 mins ago
Director, Technology Services
University of Toronto
Toronto, ON
$106,705 to $177,843 CAD / year
Full-time
…Information objectives and strategies. The incumbent leads the IT team; manages IT annual capital budgets; defines metrics based on overall Faculty objectives, and ensures the integrity,…
Added 26 mins ago
AI Product Manager
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…rewards at a workplace where you can shape the future, win as a team and grow with…
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Program Coordinator
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…Aerostructures, an Operating Unit of IMP Aerospace and Defence, is a leader in the Aerospace industry providing top quality, structural components and assemblies to clients such as…
Added 26 mins ago
General Labourer
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Problem solving, decision making and effective communication skills and the ability to work in a team setting
Added 26 mins ago
Compliance Lead (Remote)
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Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help…
Added 26 mins ago
Facilities Attendant
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Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft…
Added 26 mins ago
Facilities Coordinator
University of Toronto
Toronto, ON
OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive…
Added 41 mins ago
Aquatics and CYF Programs Director
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Support the staff team in the role of Service Leader, promoting positive member experiences using the Y Way framework and fostering relationships with participants and families, responding…
Added 41 mins ago
Lead Platform Engineer (DevOps & MLOps)
Shore Consulting
Toronto, ON
Full-time
Reporting to the Director, Platform Services, the Lead DevOps Engineer is a senior, hands-on technical leader responsible for building, operating, and continuously improving Afflo’s…
Added 56 mins ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…

BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

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