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Added 13 mins ago
Technical Account Manager I, Google Cloud Consulting
Google
Toronto, Ontario
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage…
Added 13 mins ago
Delivery Driver - Delivery Service Partner (DFST)
Deliver Fast Logistics Ltd.
Calgary, AB
Full-time
…and delight hundreds of customers every day? Apply to be a Delivery Associate today. We offer competitive compensation, benefits, a great company culture, and opportunities for growth. No…
Added 13 mins ago
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
From $21 CAD / hour
Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 13 mins ago
OPERATIONS MANAGER - Remote Camp Setting Northwestern Ontario
Dexterra
Thunder Bay, ON
Full-time
Lead change management initiatives to improve service delivery and efficiency
Added 27 mins ago
DevOps Architect
KTek Resourcing
Canada
Contract
Build and operate Azure Kubernetes Service (AKS) clusters and Helm-based application delivery for shared platform and product workloads.
Added 27 mins ago
Senior Consultant, Digital Advisory
MNP
Saskatoon, SK
Full-time
…pursuits and market engagement as you build toward broader Manager-level…
Added 27 mins ago
Senior Site Reliability Application Manager
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6+ years of experience in SRE, Production Engineering, Platform Engineering, Application Support, or Technology Service Delivery.
Added 27 mins ago
Program Manager, Full-Time
Taproot Community Support Services
Parksville, BC
Full-time
Reporting on program outcomes and service delivery, the Program Manager oversees a Program Supervisor and direct care team, providing leadership, coaching, and accountability to support…
Added 27 mins ago
Senior Consultant, Digital Advisory
MNP
Regina, SK
Full-time
…pursuits and market engagement as you build toward broader Manager-level…
Added 27 mins ago
Project Coordinator (ICI Construction)
Maple Reinders
Cambridge, ON
$70,000 to $80,000 CAD / year
Full-time
…Management, providing an opportunity to gain experience with multiple delivery methods across a diverse range of…
Added 27 mins ago
Senior Consultant, Digital Advisory
MNP
Winnipeg, MB
Full-time
…pursuits and market engagement as you build toward broader Manager-level…
Added 27 mins ago
shift supervisor - Store# 84650, CENTRE EATON MONTREAL
Starbucks
Montreal, QC
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 27 mins ago
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
$21 CAD / hour
Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 27 mins ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brant, ON
We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
Added 27 mins ago
Associate Manager - Vaccine Preventable Disease (1 full-time position)
Middlesex-London Health Unit
London, ON
Full-time
…opportunity to fill an existing vacancy for a full-time Associate Manager, Vaccine Preventable Disease (VPD). Reporting to the Manager, Vaccine Preventable Disease, this position will…
Added 27 mins ago
Account Manager
B4 Networks
Pelham, Ontario · Fonthill, Ontario
Full-time
Coordinate with Team Leads on service delivery issues with clients on tickets.
Added 27 mins ago
Business Unit Leader
Pursuit Aerospace
Orillia, Ontario
$90,000 to $120,000 CAD / year
Full-time
…continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading…
Added 27 mins ago
Relationship Manager, Core HRO
ADP
Toronto, ON · Etobicoke, Ontario
Full-time
Utilize tools, systems, and available resources to support client outcomes and service delivery.
Added 42 mins ago
Manager, Pharmacy Operations
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Belleville, ON
Full-time
The Manager is responsible for planning, organizing and coordinating pharmacy operations to support safe, effective and efficient service delivery. This includes oversight of staffing and…
Added 43 mins ago
Marketing Project Manager
George Brown Polytechnic
Toronto, ON
The Marketing Project Manager is responsible for the
Added 43 mins ago
Counsellor, Children's Services - Longlac, ON; Repost CC240921r
nosp
Longlac, ON
Full-time
…including but not limited to access/intake, assessment, brief service, counselling, crisis response, case management, and family support. Services are delivered one-on-one and through group…
Added 43 mins ago
Shift Supervisor
Goodwill Industries Ontario Great Lakes
Oakville, ON
$41,100 to $43,160 CAD / year
Full-time
Responsible for ensuring the delivery of world class customer service to all customers, internal and external.
Added 43 mins ago
DZ Driver
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Toronto, ON
Full-time
Highly committed to customer service when performing delivery or pickup duties and operates in a safety focused, courteous and professional manner. Promotes and maintains good customer…
Added 43 mins ago
Agronomy Intern
Midwest co-operative services
ON
$19 to $21 CAD / hour
Temporary
Midwest Co-op is currently accepting resumes for the position of Agronomy Intern. Under the direction of the Agronomy Manager, the Agronomy Intern will provide hands-on experience in crop…
Added 58 mins ago
Manager, Cardiology
Michael Garron Hospital
Toronto, ON
Full-time
The Manager is accountable for day-to-day operations, human resources, financial management, equipment and supply readiness, service contracts, preventative maintenance, quality…

BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

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