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Added 9 mins ago
Services Lead, Stores - Full Time
sephora.com
Sherwood Park, AB
$20 to $23.55 CAD / hour
Full-time
…You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company…
Added 23 mins ago
Occupational Therapist
Shannex Incorporated
Eskasoni, NS
Full-time
Participates as a member of the interdisciplinary team; gives evaluation and progress reports on residents. Designs and produces adaptive equipment, utensils, splints or other orthotic…
Added 23 mins ago
Senior Specialist, National Events (18 Months Contract)
Deloitte
Toronto, ON
Full-time
As a senior member of the team, the Senior Specialist will often take the lead on programs where multiple specialists are involved, providing coordination, guidance, and oversight to ensure…
Added 23 mins ago
Maintenance Team Leader - Night Shift (Sun - Thurs 11:00 pm to 7:00 am)
Griffith Foods
Toronto, ON
Full-time
At Griffith Foods, you can be a member of a globally connected team that is known for true, collaborative innovation, guided by our purpose to Blend Care and Creativity to Nourish The…
Added 23 mins ago
Deli Assistant Department Manager - Full Time
Longo's
Vaughan, ON
Full-time
Provide exceptional customer service to all Team Members, Customers and Vendors
Added 23 mins ago
Customer Service Department Manager - Full Time
Longo's
Toronto, ON
Full-time
We are looking for a Customer Service Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!
Added 23 mins ago
Manager, Financial Analysis & Reporting
BC Housing
Burnaby, BC
Full-time
Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
Added 23 mins ago
Agreement Specialist
BC Housing
Burnaby, BC
Full-time
Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
Added 23 mins ago
Associate Lawyer
Pax Law Corporation
North Vancouver, BC
Full-time
Role Description The Associate Lawyer will be a full-time, on-site team member based in North Vancouver, BC, handling files in one or more of Pax Law Corporation’s practice areas, such as…
Added 23 mins ago
shift manager - fast food restaurant
Petro-Canada
Yamachiche, QC
Full-time
Ensure that food and service meet quality control standards
Added 39 mins ago
Event Security Officer
Sports Careers
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Full-time
As a valuable member of the Security Services team, you will be responsible for the delivery of championship fan service, while maintaining high security standards during events! Come be a…
Added 39 mins ago
Casual School Secretary (#047-AO)
Pembina Trails School Division
Winnipeg, MB
Temporary
Ability to work cooperatively as a team member
Added 39 mins ago
Family Support Manager - South East
Rainbow Trust Children's Charity
Surrey, BC
Full-time
…5 days per week), to deliver a high-quality family support service as part of our new South East Care Team to families in the local area, at a time where they need it…
Added 39 mins ago
Information Management Manager
Yemen HR Consulting
Aden
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…National Nutrition Cluster Coordinator and serve as a core member of the Cluster Coordination Team, working closely with subnational coordination teams, OCHA IM, government counterparts and…
Added 39 mins ago
Communications Manager
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Added 39 mins ago
Energy & Industry Account Manager
Hilti Canada
Kitchener, ON
Full-time
Team member Only coverage premiums paid by Hilti
Added 39 mins ago
Executive Operations Coordinator
Fundmetric
Halifax, NS
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…a lot of physical things to a lot of places. We are a small team, so everyone's work is visible and everyone's work…
Added 39 mins ago
Supervisor, Maintenance
B2Gold - Nunavut
NU · Nunavut, Canada
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Supervise, coordinate, and schedule the activities of maintenance team, including (but not limited to) Automotive Service & Heavy Equipment Technicians and Welders to ensure the safe and…
Added 39 mins ago
Mental Health and Substance Use Clinician
Interior Health Authority
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…evidence-based treatment approaches, risk assessment, care planning, and service coordination are essential. The ability to work collaboratively within a multidisciplinary team, engage…
Added 39 mins ago
Registered Nurse (RN) | Intensive Care Unit
Interior Health Authority
Kamloops, BC
Internship
Provides nursing care to Intensive Care Unit (ICU) patients, both by working independently and as a member of an interdisciplinary team
Added 39 mins ago
Registered Nurse (RN) | Intensive Care Unit
Interior Health Authority
Kamloops, BC
Full-time
Provides nursing care to Intensive Care Unit (ICU) patients, both by working independently and as a member of an interdisciplinary team
Added 39 mins ago
Registered Nurse (RN) | Intensive Care Unit
Interior Health Authority
Kamloops, BC
Internship
Provides nursing care to Intensive Care Unit (ICU) patients, both by working independently and as a member of an interdisciplinary team
Added 39 mins ago
Registered Nurse (RN) | Intensive Care Unit
Interior Health Authority
Kamloops, BC
Internship
Provides nursing care to Intensive Care Unit (ICU) patients, both by working independently and as a member of an interdisciplinary team
Added 39 mins ago
Quality Improvement Consultant
Interior Health Authority
Kelowna, BC
Full-time
As an integral member of the Interior Health Quality and Patient Safety Department, the Consultant collaborates with health care leaders, managers, and physicians to provide leadership and…
Added 39 mins ago
Registered Nurse (RN) | Intensive Care Unit
Interior Health Authority
Kamloops, BC
Full-time
Provides nursing care to Intensive Care Unit (ICU) patients, both by working independently and as a member of an interdisciplinary team

BMO

Service Transition & Operational Resiliency Leader

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option.

About the Role:

As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and operational processes.

Key Accountabilities:

Lead the Operational Excellence program for the Service Transition function, focusing on process standardization, efficiency, and control
Strengthen the governance framework of Operational Readiness across projects, E&P service delivery teams, and production support teams, ensuring consistent adherence to enterprise technology standards, practices, and operating models
Enhance and manage the KPI and Metrics framework for Service Transition – tracking portfolio health, process efficiency, readiness quality, and post Go-Live performance
Lead the creation and delivery of executive-level reporting – providing transparency into Service Transition performance, key risks, and operational trends
Drive continuous improvement through metric-based insights; identify bottlenecks, optimize workflows, and prioritize automation opportunities in partnership with the Lead Engineer
In partnership with Senior Manager, develop and maintain a multi-year roadmap for Service Transition, embedding automation, predictive data-analytics capabilities, and AI-assisted decision-making opportunities to improve speed and accuracy
Partner with senior leaders and cross-functional teams – from Delivery and Engineering to Risk & Compliance, Security, Service Management and other stakeholder groups to ensure cohesive, organization-side alignment throughout the service lifecycle.
Provide leadership to the Service Transition team to foster a culture of accountability, performance, and innovation
Represent the Service Transition domain in boarder technical forums, steering committees, and enterprise governance bulletins
Broader work or accountabilities may be assigned as needed

Qualifications & Skills

Bachelor Degree in Engineering
Ideally Certified ITIL/ITSM
8+ years of experience in Service Transition, Operational Readiness, or IT Service Management (ITSM) within a large enterprise or financial institution
People management / Team Lead experience
Strong understanding of ITIL framework (v5 preferred), particularly Service Transition and Service Operations domains
Strategic understanding of cloud ecosystems (AWS, Azure) and how cloud architecture, resiliency patterns, and service models influence operational readiness and service transition
Demonstrated ability to define multi-year operational strategies, maturity roadmaps, or transformation programs
Experience with technology resiliency practices, including disaster recovery planning, failover testing, business continuity integration, or operational risk management
Experience using data to drive decision-making, identify bottlenecks, and influence improvement strategies for the team
Experience leading organizational change initiatives or implementing new operational models across multiple teams or areas
Proven ability to influence senior leaders, drive alignment across diverse stakeholder groups, and navigate complex enterprise structures
Demonstrated success leading cross-functional teams through complex service launches, technology changes, or operational transitions
Experience with process automation, workflow tools, or Power Platform
Exposure to AI-driven process optimization, AI tool integration (Copilot)
Excellent communication, influencing, and stakeholder management skills – comfortable working across all levels of the organization

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves leading the Service Transition and Operational Resiliency function to ensure technology services are introduced with stability and measurable business value. You will manage operational governance, KPI frameworks, and cross-functional alignment to drive continuous improvement and process standardization.

Requirements

Candidates must have a Bachelor's degree in Engineering and at least 8 years of experience in Service Transition, Operational Readiness, or ITSM. Strong knowledge of ITIL frameworks, cloud architecture, and experience in leading organizational change or operational strategies is required.

Skills

Service transition
Operational readiness
ITSM
ITIL
Governance
Operational excellence
Cloud ecosystems
AWS
Azure
Data analytics
AI-assisted decision-making
Disaster recovery
Operational risk management
Stakeholder management
Process automation
Leadership

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Service Transition
Operational Resiliency
ITIL
ITSM
Governance
Operational Excellence
KPI
Cloud Ecosystems
AWS
Azure
Disaster Recovery
Operational Risk Management
Process Automation
Power Platform
AI
Copilot
Data Analytics
Technology Enablement
Service Lifecycle
Change Management
Engineering
Financial Institution
Strategy
Portfolio Health
Business Continuity

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