ServiceNow CMDB Administrator

Application Deadline:

11/29/2026

Address:

250 Yonge Street

Job Family Group:

Technology

Required Qualifications

• 3+ years of ServiceNow administration experience.
• Hands-on experience with Discovery, Service Mapping, and HAM Pro.
• Knowledge of CMDB fundamentals, Identification & Reconciliation Engine (IRE), and CSDM.
• Understanding of infrastructure technologies including Windows, Linux, VMware, Azure, AWS, Networking, and Storage.
• Experience with asset inventory reconciliation and data quality management.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• CIS Discovery
• CIS Service Mapping
• CIS Hardware Asset Management (HAM)
• ITIL Foundation

We are seeking a ServiceNow Discovery, Service Mapping & Hardware Asset Management (HAM) Administrator to manage and optimize ServiceNow Discovery, Service Mapping, and HAM capabilities. This role is responsible for maintaining accurate infrastructure visibility, asset inventory, service dependencies, and asset lifecycle data to support IT operations, governance, compliance, and reporting.

Key Responsibilities

• Administer and support ServiceNow Discovery, including schedules, credentials, patterns, and troubleshooting.
• Configure and maintain Service Mapping for business applications and critical services.
• Manage Hardware Asset Management (HAM) processes, including asset inventory, reconciliation, lifecycle tracking, and reporting.
• Ensure accuracy and alignment between discovered Configuration Items (CIs) and asset records.
• Monitor and improve data quality, asset compliance, and inventory integrity.
• Develop dashboards and reports for Discovery, Service Mapping, and HAM metrics.
• Collaborate with Infrastructure, Cloud, Security, Application, Procurement, and Asset Management teams.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.