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Added 1 hour ago
Electrical Engineer - Transportation Buildings
WSP in Canada
Markham, ON
Full-time
Support permit, tender, post‑tender, and construction administration services, including shop drawing reviews and RFIs.
Added 1 hour ago
2600002372 - Radiology Assistant
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Oshawa, ON
Internship
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…designated patients, including independent nursing services, administration of prescribed medical treatments, collaboration and interaction within the healthcare team and participation in…
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Winnipeg Regional Health Authority
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Winnipeg Regional Health Authority
Winnipeg, MB
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General Duty Nurse (N2) - Women's Health Labour & Delivery
Winnipeg Regional Health Authority
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General Duty Nurse (N2) - Women's Health Mother Baby Unit
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Winnipeg Regional Health Authority
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Winnipeg Regional Health Authority
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General Duty Nurse (N2) - Women's Health Labour & Delivery
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
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Winnipeg Regional Health Authority
Winnipeg, MB
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Winnipeg Regional Health Authority
Winnipeg, MB
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BMO

ServiceNow Sr Developer (ITSM - AI - GRC)

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8+ years of ServiceNow development and administration experience.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

Hybrid Work Model

Position Summary

We are seeking a highly skilled Senior ServiceNow Developer to join our BMO ServiceNow team. The ideal candidate will have extensive experience designing, developing, and implementing ServiceNow solutions with a strong focus on IT Service Management (ITSM), Artificial Intelligence capabilities, Governance Risk & Compliance (GRC), and Enterprise Workflow Automation.

This role requires deep technical expertise in the ServiceNow platform, hands-on development experience, and the ability to collaborate with business stakeholders, architects, and platform administrators to deliver innovative and scalable solutions that drive operational excellence and digital transformation.

Key Responsibilities

ServiceNow Development & Architecture

Design, develop, configure, and support ServiceNow applications and modules.
Build and maintain custom workflows, integrations, UI policies, business rules, client scripts, Script Includes, Flow Designer solutions, and Service Catalog items.
Develop scalable and reusable ServiceNow solutions aligned with enterprise architecture standards.
Participate in platform upgrades, releases, and performance optimization initiatives.
Create technical documentation, design specifications, and deployment procedures.

IT Service Management (ITSM)

Implement and enhance ServiceNow ITSM capabilities including:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- CMDB, CSDM and Service Mapping
Drive process automation and continuous improvement initiatives.
Collaborate with process owners to improve service delivery and operational efficiency.

AI & Automation

Implement and optimize ServiceNow AI-powered capabilities, including:
- Predictive Intelligence
- Virtual Agent
- Generative AI
- Now Assist
- AI Search
- Intelligent Routing and Classification
Design intelligent workflows to improve employee and customer experience.
Identify opportunities to leverage AI and automation to reduce operational effort and improve service outcomes.

Governance, Risk & Compliance (GRC)

Design and implement ServiceNow GRC/IRM solutions, including:
- Policy and Compliance Management
- Risk Management
- Audit Management
- Vendor Risk Management
- Operational Resilience
Support regulatory compliance and risk management initiatives.
Configure risk assessment workflows and reporting dashboards.

Integration & Collaboration

Develop integrations using REST, SOAP, Integration Hub, and APIs.
Collaborate with enterprise architects, security teams, and business stakeholders.
Mentor junior developers and provide technical leadership on complex initiatives.
Participate in Agile ceremonies and contribute to solution design discussions.

Required Qualifications

Experience

8+ years of ServiceNow development and administration experience.
5+ years implementing enterprise ITSM solutions within ServiceNow.
Proven experience with ServiceNow AI capabilities and workflow automation.
Hands-on experience implementing GRC/IRM solutions.
Strong JavaScript development skills within the ServiceNow platform.
Experience with integrations using REST APIs, SOAP, and IntegrationHub.
Experience working in Agile environments.

Required Certifications

Candidates must possess:

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)

Preferred CIS Certifications

One or more of the following ServiceNow CIS certifications:

CIS - IT Service Management (ITSM) (Highly Preferred)
CIS - Risk and Compliance
CIS - Integrated Risk Management (IRM)
CIS - Customer Service Management (CSM)
CIS - Discovery
CIS - Service Mapping
CIS - Application Portfolio Management (APM)

Technical Skills

ServiceNow Platform Development
Flow Designer
IntegrationHub
JavaScript
REST/SOAP APIs
CMDB & Service Mapping
ITSM Pro
GRC / IRM
Predictive Intelligence
Virtual Agent
Now Assist / GenAI
AI Search
Performance Analytics
Agile / Scrum
DevOps

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Senior ServiceNow Developer will design, develop, and implement scalable ServiceNow solutions focusing on ITSM, AI, and GRC modules. They will also collaborate with stakeholders to drive operational excellence through workflow automation and platform optimization.

Requirements

Candidates must have over 8 years of ServiceNow development experience, including 5 years in ITSM and hands-on GRC implementation. Required certifications include ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).

Skills

ServiceNow
ITSM
JavaScript
Flow Designer
IntegrationHub
REST APIs
SOAP
CMDB
Service Mapping
Predictive Intelligence
Virtual Agent
Generative AI
GRC
IRM
Agile
Scrum

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
AI
GRC
IRM
JavaScript
REST
SOAP
IntegrationHub
Flow Designer
CMDB
Service Mapping
Predictive Intelligence
Virtual Agent
Generative AI
Now Assist
AI Search
Performance Analytics
Agile
Scrum
DevOps
CSA
CAD
Incident Management
Problem Management
Change Management
Vendor Risk Management
Operational Resilience
Enterprise Architecture
Digital Transformation

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