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Added 11 mins ago
RQ00798 and RQ00799 - Senior Software Developer - Full Stack
Amyantek
Toronto, ON · Greater Toronto Area, Canada
Contract
Develops and/or applies complex business and application models, information structures, data models, data schemas, technical program code, network and security interfaces, data and…
Added 11 mins ago
Bilingual Sr Auto Claims Specialist
Zurich Canada
Montreal, QC
Full-time
Zurich Canada is currently looking for a Senior Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims while delivering an outstanding customer…
Added 11 mins ago
Senior Program Manager
ecobee
Toronto, ON
Full-time
The Senior Program Manager leads cross-functional delivery of product development initiatives, including new product introductions, cost reduction, technology integration, and lifecycle…
Added 27 mins ago
Senior Program Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
Full-time
The Senior Program Manager leads cross-functional delivery of product development initiatives, including new product introductions, cost reduction, technology integration, and lifecycle…
Added 27 mins ago
Analyst, Integrated Fixed Income
Fiera Capital
Toronto, ON · Montreal, QC
Full-time
Under the supervision of the Vice President & Senior Portfolio Manager, Integrated Fixed Income, the Analyst will assist the investment team in the management and research of corporate…
Added 27 mins ago
Technical Manager - Renewable Interconnection & Electrical Design
Enbridge
Toronto, ON · Calgary, AB
Full-time
…and create lasting value in the communities we serve. As the Technical Manager, Renewable Interconnection & Electrical Design, you will provide technical leadership for utility-scale wind,…
Added 27 mins ago
Financial Analyst
Mondelēz International
Toronto, ON · Plant - East York, Canada
Full-time
You will perform detailed finance work, transactions and data structuring under the guidance of the Finance Manager. You will collect data, be responsible for maintaining information…
Added 41 mins ago
Tax Manager
Accountor CPA
Calgary, AB
Full-time
The Tax Manager will take ownership of a portfolio of client files from planning through completion, provide technical guidance to staff, identify tax planning opportunities, and act as a…
Added 57 mins ago
Senior Manager, Global Design & Standards - Global AML
Scotiabank
ON · Mississauga, ON
The Senior Manager, Global Design and Standards, plays a key role in supporting the design, implementation, and ongoing evolution of Global AML Investigations standards, ensuring alignment…
Added 57 mins ago
Senior Manager, Global Effectiveness & Initiatives - Global AML
Scotiabank
ON · Mississauga, ON
The Senior Manager works across stakeholders to ensure timely execution, measurable outcomes, and sustain improvements in investigative effectiveness, supporting a high-quality, risk-based,…
Added 57 mins ago
Senior Project Manager – Digital Transformation
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
$11,397 to $17,081.58 CAD / month
Full-time
The Senior Project Manager works within the project team including Solution Architects, Business Analysts, Developers, Operations Teams, functional experts, and other project specialists,…
Added 57 mins ago
Senior Technology Resilience and Availability Management Analyst
TD
Toronto, ON
Full-time
This first-line role supports the design, governance, assessment, and continuous improvement of Technology Resilience and Availability Management capabilities. The position works across…
Added 1 hour ago
Manager Laboratory Operations
Sanya’k̓ula
Vancouver, BC
Full-time
The Manager, Laboratory Operations is accountable for providing operational leadership and management for assigned Laboratories within Provincial Health Services Authority (PHSA). Working…
Added 1 hour ago
Senior Project Manager – Digital Transformation
The University of British Columbia
Vancouver, BC
$11,397 to $17,081.58 CAD / month
Full-time
The Senior Project Manager works within the project team including Solution Architects, Business Analysts, Developers, Operations Teams, functional experts, and other project specialists,…
Added 1 hour ago
Incubation Lab Administrator
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…delivery of a university wide Incubation Lab research support program that enables faculty to advance application-level and systems-level pedagogical and disciplinary research and…
Added 2 hours ago
Responsable des communications externes / External Communications Manager
Airbus
Montreal, QC · Mirabel, QC
Full-time
Added 2 hours ago
Senior Manager, Partner Enablement & Certification
Neptune Technology Group
ON · Mississauga, ON
Full-time
Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities –…
Added 3 hours ago
Manager, Community Safety Wellbeing & Project Management
Toronto Community Housing
Toronto, ON · North York, ON
Full-time
Reporting to the Senior Director, Community Safety Unit, the Manager, CSWB Implementation and Project Management provides disciplined implementation, project-management and coordination…
Added 3 hours ago
Director, Operational Planning
York Region (The Regional Municipality of York)
Newmarket, ON
$168,725 to $198,450 CAD / year
Full-time
Reporting to the General Manager, Paramedic & Seniors Services, is responsible for the oversight of program planning and operational policy development for the branch including the…
Added 3 hours ago
Manager, Product Development - Identity Solutions
Mastercard
Toronto, ON
Full-time
We are seeking a Manager, Product Development (IC) to help define and execute the strategy for our Business Identity product portfolio. This role combines product strategy, technical…
Added 3 hours ago
Decision Support Analyst
City of Vancouver
Vancouver, BC
The analysis considers operational, financial, resource and service-delivery implications and supports recommendations to managers and senior leaders.
Added 3 hours ago
Senior Water Resources Engineer
AECOM
Markham, ON
$115,000 to $140,000 CAD / year
Full-time
The successful candidate will balance technical excellence with project management, client engagement, and business development activities while supporting multidisciplinary project teams.…
Added 3 hours ago
Advertiser Growth & Expansion Agent
Accenture
Ottawa, ON
Full-time
…handle bilingual customer inquiries by email and/or phone. This program is market-driven, and Accenture may amend, change, or discontinue it at any time as market conditions warrant. To…
Added 3 hours ago
Information Technology Audit Senior Associate (Bilingual FR/EN)
PwC
Montreal, QC
Full-time
…testing, perform readiness assessments, and leverage various technical Information Technology controls (e.g. databases, operating systems, data warehouses, and reporting tools) in order to…
Added 3 hours ago
Senior Manager, GTB Business Risk - Toronto
Scotiabank
Toronto, ON
The Senior Manager Business Risk ls is a key member and contributor to the overall success of the Global Transaction Payments (GTB) Non-Financial Risk Programs. The incumbent supports the…

BMO

Support Analyst

Toronto, ON, Canada
YNG, Canada

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Experience: Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Application Deadline:

11/29/2026

Address:

250 Yonge Street

Job Family Group:

Strategy & Change

Support Analyst

This role is responsible for providing administrative, operational, and project coordination support to the Product Design & Delivery team. The successful candidate will work closely with senior leaders and project teams to coordinate activities, manage service requests, support team operations, and contribute to key strategic initiatives. The position requires a highly organized individual with exceptional communication skills who can effectively manage multiple priorities while serving as a central point of coordination across the team.

Key Responsibilities

Coordinate team meetings, workshops, offsites, and engagement events.
Organize project meetings, track actions, and prepare clear, concise meeting minutes.
Triage and manage support tickets, reporting, escalations, and follow-up activities.
Support day-to-day operational activities, including:
- Employee onboarding and offboarding
- Access requests and entitlement coordination
- Software and hardware procurement
- General team administration
Maintain project documentation, status updates, and reporting.
Liaise with stakeholders across business, technology, and vendor teams to ensure timely communication and execution of activities.
Support continuous improvement initiatives and operational processes within the team.

Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program components working with internal & external stakeholders to ensure effective & seamless delivery.

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of solutions.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Provides input into the planning and implementation of operational programs.
Supports the management of the program/project, including developing program components, promoting the program and ensuring the execution of all program components.
Participates in the design, development, implementation, and management of core program processes.
Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends.
Provides support for the investigation, analysis & documentation of program risks.
Analyzes data and information to provide program insights and recommendations.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Organizes work information to ensure accuracy and completeness (e.g., customized exception reports, initiative tracking reports, etc.).
Communicates and reinforces program principles, strategies, processes and standards in all operational activities.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Supports the execution of strategic initiatives; includes tracking metrics and milestones.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Supports the development of tailored messaging, which may include writing, editing and distributing communications.
Tracks exception requests and corresponding approvals.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Technical proficiency gained through education and/or business experience.
Technical background in Computer Science, Information Technology, Software Support, or a related field.
Familiarity with coding, scripting, or software development concepts.
Experience supporting business applications, SaaS platforms, or technology teams.
Understanding of service desk processes, ticketing systems, and issue triage.

Ability to communicate effectively with both technical and non-technical stakeholders.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Support Analyst provides administrative, operational, and project coordination support to the Product Design & Delivery team. Responsibilities include managing support tickets, coordinating team activities, and executing strategic initiatives in collaboration with stakeholders.

Requirements

Candidates should have 4-6 years of relevant experience and a post-secondary degree in a related field. Proficiency in service desk processes, ticketing systems, and technical software support is required.

Skills

Project coordination
Operational support
Service desk processes
Ticketing systems
Stakeholder management
Change management
Data analysis
Communication
Problem solving
Software procurement
Reporting
Strategic planning
Technical documentation
Process improvement
Collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Support Analyst
Project Coordination
Operational Support
Service Desk
Ticketing Systems
Change Management
Stakeholder Management
SaaS Platforms
Data Analysis
Strategic Initiatives
Software Procurement
Risk Management
Computer Science
Information Technology
Reporting
Dashboards
Process Improvement
Business Strategy
Communication
Collaboration

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