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Added 28 mins ago
Senior FP&A Analyst
Marcon
Langley (District), BC · Langley, BC
$100,000 to $130,000 CAD / year
Full-time
Marcon is seeking a Senior FP&A Analyst to join our Financial Planning, Analysis & Risk team. Reporting to the Director, FP&A and Risk, this role supports financial analysis, performance…
Added 59 mins ago
Retail Operations Specialist
Canadian Tire Corporation
Toronto, ON
Full-time
Provide senior analyst-level support for business-critical retail and operational technologies.
Added 59 mins ago
Senior Systems Analyst, Compliance Oversight
Metrolinx
Canada
Full-time
Our PRESTO (Payments) office is hiring a PCI Senior Systems Analyst, in the Compliance Oversight team, to support PCI Compliance with technical oversight, along with advisory to the PRESTO…
Added 59 mins ago
Open Education Resource (OER) Application Developer
Fanshawe Toronto@ILAC
London, ON
Full-time
Works under the guidance of Senior Educational Technologists in Learning Systems Services on integrations related to the College’s Learning Management System (LMS)
Added 59 mins ago
Decision Support Analyst
City of Vancouver
Vancouver, BC
The Decision Support Analyst is part of the City’s Centre of Expertise for Performance Measurement and Decision Support, within the Strategy and Project Support Office (SPSO). The role…
Added 59 mins ago
Senior Analyst
Government of Alberta
AB
Drive demographic insights that inform Alberta's future. As a Senior Analyst with the Office of Statistics and Information, you will lead the development of population estimates,…
Added 1 hour ago
Senior Analyst
Royal Bank of Canada
Halifax, NS
Full-time
Research and resolution of un-matched or failed transactions, escalate any un-matched or failed trades to the desk and senior management in a timely manner
Added 1 hour ago
Business Systems Analyst - Banking/Payments
Experis Canada
Toronto, ON
$65 to $75 CAD / hour
Contract
…banking products and services and able to support the role of the senior business analyst throughout the project delivery life cycle.…
Added 1 hour ago
Analyste principal de données / Senior Data Analyst - CX
Genetec
Montreal, QC
Full-time
Genetec is currently seeking a Senior Data Analyst for its Customer Experience (CX) organization. We are seeking a dynamic and responsive individual who can thrive in a fast-paced and…
Added 1 hour ago
Senior Analyst
RBC
Halifax, NS
Full-time
Research and resolution of un-matched or failed transactions, escalate any un-matched or failed trades to the desk and senior management in a timely manner
Added 1 hour ago
Coordinator, Contract Service Delivery
CityofOttawa
Ottawa, ON
Minimum of 5 years of relevant and progressively responsible experience in a public transportation environment, with a minimum of 3 years in a senior analyst capacity.
Added 1 hour ago
Team Leader, Business Support Services
OPTrust
Toronto, ON
Full-time
Experience working as a Senior Business Analyst on large transformational programs with data conversion experience is an asset and/or 5+ years of recent hands-on experience working on large…
Added 1 hour ago
Senior Payroll Analyst
Jobbe
Moncton, NB
$75,000 to $95,000 CAD / year
Full-time
The Senior Payroll Analyst is responsible for the full payroll cycle for the head office and subsidiaries, ensuring compliance with all applicable Canadian legal, tax, and regulatory…
Added 1 hour ago
ALMT Support Analyst/engineer
TekWissen ®
Montreal, QC
$390 to $491 CAD / hour
Contract
The APS Analyst/engineer is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.
Added 1 hour ago
Support Analyst
BMO
Toronto, ON · YNG
Full-time
…Delivery team. The successful candidate will work closely with senior leaders and project teams to coordinate activities, manage service requests, support team operations, and contribute to…
Added 1 hour ago
Senior Analyst, Activation
Kepler Group
Toronto, ON
As an Activation, Senior Analyst on our Activation team, you’ll support client relationships, oversee campaign execution, project management and lead many aspects of program management and…
Added 2 hours ago
Senior Accounting & Finance Analyst (6-Month Contract)
Nuvollo Corp.
Toronto, ON
Contract
We are looking for a highly motivated Senior Accounting & Finance Analyst to join our team for a six-month contract. This is not a traditional accounting role. You will play a key role in…
Added 2 hours ago
Financial Analyst, Enterprise FP&A
Mobility Global
London, ON
Full-time
Support the Senior Director, Enterprise FP&A in enterprise forecasting and planning, including the annual operating plan, quarterly forecasts, monthly outlooks, and long-range planning.
Added 2 hours ago
Senior Analyst, Strategic Finance / Analyste principal, Finances stratégiques
Vention
Montreal, QC
Full-time
Sitting at the nexus of business strategy, advanced analytics, and financial discipline, the Senior Analyst, Strategic Finance serves as the core quantitative engine evaluating commercial…
Added 2 hours ago
Team Leader, Business Support Services
OPTrust
Toronto, ON
Contract
Experience working as a Senior Business Analyst on large transformational programs with data conversion experience is an asset and/or 5+ years of recent hands-on experience working on large…
Added 2 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…External Reporting and Consolidations. The Experienced Financial Analyst will play a critical role in all aspects of the consolidation and external report process. This role is pivotal to…
Added 2 hours ago
Senior Capacity Planning Analyst
Greater Toronto Airports Authority
Toronto, ON
Full-time
Reporting to the Manager, Capacity Allocation, the Senior Capacity Planning Analyst will provide analysis and insight to the Airport Operations group and the GTAA. The role will provide…
Added 2 hours ago
Senior Business Analyst
Agricorp
Guelph, ON
Full-time
The Senior Business Analyst partners with senior leadership to evaluate and support the delivery of strategic business initiatives. The role collaborates closely with subject matter experts…
Added 2 hours ago
Senior Systems Engineer
Infosys
ON
Infosys Public Services is seeking a Senior System Engineer. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software…
Added 2 hours ago
Senior Capacity Planning Analyst
Toronto Pearson International Airport
Toronto, ON
Full-time
Reporting to the Manager, Capacity Allocation, the Senior Capacity Planning Analyst will provide analysis and insight to the Airport Operations group and the GTAA. The role will provide…

BMO

Support Analyst

Toronto, ON, Canada
YNG, Canada

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Experience: Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Application Deadline:

11/29/2026

Address:

250 Yonge Street

Job Family Group:

Strategy & Change

Support Analyst

This role is responsible for providing administrative, operational, and project coordination support to the Product Design & Delivery team. The successful candidate will work closely with senior leaders and project teams to coordinate activities, manage service requests, support team operations, and contribute to key strategic initiatives. The position requires a highly organized individual with exceptional communication skills who can effectively manage multiple priorities while serving as a central point of coordination across the team.

Key Responsibilities

Coordinate team meetings, workshops, offsites, and engagement events.
Organize project meetings, track actions, and prepare clear, concise meeting minutes.
Triage and manage support tickets, reporting, escalations, and follow-up activities.
Support day-to-day operational activities, including:
- Employee onboarding and offboarding
- Access requests and entitlement coordination
- Software and hardware procurement
- General team administration
Maintain project documentation, status updates, and reporting.
Liaise with stakeholders across business, technology, and vendor teams to ensure timely communication and execution of activities.
Support continuous improvement initiatives and operational processes within the team.

Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program components working with internal & external stakeholders to ensure effective & seamless delivery.

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of solutions.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Provides input into the planning and implementation of operational programs.
Supports the management of the program/project, including developing program components, promoting the program and ensuring the execution of all program components.
Participates in the design, development, implementation, and management of core program processes.
Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends.
Provides support for the investigation, analysis & documentation of program risks.
Analyzes data and information to provide program insights and recommendations.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Organizes work information to ensure accuracy and completeness (e.g., customized exception reports, initiative tracking reports, etc.).
Communicates and reinforces program principles, strategies, processes and standards in all operational activities.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Supports the execution of strategic initiatives; includes tracking metrics and milestones.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Supports the development of tailored messaging, which may include writing, editing and distributing communications.
Tracks exception requests and corresponding approvals.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Technical proficiency gained through education and/or business experience.
Technical background in Computer Science, Information Technology, Software Support, or a related field.
Familiarity with coding, scripting, or software development concepts.
Experience supporting business applications, SaaS platforms, or technology teams.
Understanding of service desk processes, ticketing systems, and issue triage.

Ability to communicate effectively with both technical and non-technical stakeholders.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Support Analyst provides administrative, operational, and project coordination support to the Product Design & Delivery team. Responsibilities include managing support tickets, coordinating team activities, and executing strategic initiatives in collaboration with stakeholders.

Requirements

Candidates should have 4-6 years of relevant experience and a post-secondary degree in a related field. Proficiency in service desk processes, ticketing systems, and technical software support is required.

Skills

Project coordination
Operational support
Service desk processes
Ticketing systems
Stakeholder management
Change management
Data analysis
Communication
Problem solving
Software procurement
Reporting
Strategic planning
Technical documentation
Process improvement
Collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Support Analyst
Project Coordination
Operational Support
Service Desk
Ticketing Systems
Change Management
Stakeholder Management
SaaS Platforms
Data Analysis
Strategic Initiatives
Software Procurement
Risk Management
Computer Science
Information Technology
Reporting
Dashboards
Process Improvement
Business Strategy
Communication
Collaboration

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