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Added 12 mins ago
Gestionnaire principal de projet bilingue (Nucléaire) /Senior Project Manager (Nuclear)
Calian Group
Trois-Rivières, QC
Full-time
…de leurs projets, notamment en matière de planification, d’exécution, de suivi, de production de rapports et de…
Added 12 mins ago
Project Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
The Manager, Strategic Projects plays a key role in supporting the delivery of SHN priorities through the execution of high-impact projects. Reporting into the Strategic Execution Office…
Added 12 mins ago
Gestionnaire principal de projet bilingue (Nucléaire) /Senior Project Manager (Nuclear)
Calian Group
Montreal, QC
Full-time
…de leurs projets, notamment en matière de planification, d’exécution, de suivi, de production de rapports et de…
Added 13 mins ago
Marketing & Communication Manager
CSMC
Toronto, ON
Full-time
About Canadian Strategic Missions Corp. (CSMC)
Added 42 mins ago
Senior Manager, Customer Marketing
Give and Go Prepared Foods
Toronto, ON · Etobicoke, ON
$120,000 to $170,000 CAD / year
Full-time
Align cross-functional teams and senior stakeholders around strategic priorities to deliver annual sales objectives and long-term growth targets.
Added 42 mins ago
Senior Manager Project Controls
McDermott International, Ltd
Squamish, BC
Full-time
The Senior Manager Project Controls requires an in-depth understanding of Project Controls concepts, theories, principles, and basic knowledge of other related disciplines. The Senior…
Added 42 mins ago
Environmental Regulatory Specialist, Pipelines
WSP in Canada
Calgary, AB
Full-time
…monitoring programs in Western Canada. As an Environmental Project Manager, Pipeline Specialist, you will oversee major pipeline and linear infrastructure projects from early planning and…
Added 42 mins ago
Senior Project Manager- (Payments/ Banking)
BMO
Toronto, ON · BMOPLACE
Full-time
…the satisfaction of the project sponsor. Drives to mitigate execution risk to achieve the desired business outcomes. Understands the business/group and facilitates communication with other…
Added 57 mins ago
Senior Project Manager - Team Lead
WSP in Canada
Lethbridge, AB
Full-time
WSP is seeking a strategic, client-focused Senior Project Manager – Team Lead to lead and grow a team of design and field professionals.This high-impact leadership role is accountable for…
Added 58 mins ago
Senior Program Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
Full-time
The Senior Program Manager leads cross-functional delivery of product development initiatives, including new product introductions, cost reduction, technology integration, and lifecycle…
Added 58 mins ago
Technical Manager - Renewable Interconnection & Electrical Design
Enbridge
Toronto, ON · Calgary, AB
Full-time
…lasting value in the communities we serve. As the Technical Manager, Renewable Interconnection & Electrical Design, you will provide technical leadership for utility-scale wind, solar, and…
Added 1 hour ago
Operations Coordinator
New Market Funds
Vancouver, BC
$75,000 to $85,000 CAD / year
Full-time
…day-to-day operations of the New Markets platform. Reporting to the Senior Manager, Operations & Impact, you will help strengthen operational systems, improve workflows, and coordinate key…
Added 1 hour ago
Senior Manager Project Controls
McDermott
Squamish, BC
Full-time
The Senior Manager Project Controls requires an in-depth understanding of Project Controls concepts, theories, principles, and basic knowledge of other related disciplines. The Senior…
Added 1 hour ago
Development Officer, Athletics
University of Alberta
Edmonton, AB
Full-time
Reporting to the Development Manager of Athletics, the Development Officer will be responsible for engaging prospective donors, alumni, faculty, students, and stakeholders to build support…
Added 1 hour ago
Technical Product Manager
Caseware
Toronto, ON
$120,000 to $130,000 CAD / year
Full-time
We are seeking a Technical Product Manager (TPM), Core Platform to help design, build, and scale the foundational platform services that power the Caseware Cloud portfolio. This role will…
Added 1 hour ago
Senior Manager, Global Design & Standards - Global AML
Scotiabank
ON · Mississauga, ON
The Senior Manager, Global Design and Standards, plays a key role in supporting the design, implementation, and ongoing evolution of Global AML Investigations standards, ensuring alignment…
Added 1 hour ago
Senior Manager, Global Effectiveness & Initiatives - Global AML
Scotiabank
ON · Mississauga, ON
The Senior Manager, Global Effectiveness & Initiatives leads the execution and delivery of strategic initiatives that enhance the effectiveness, quality, and performance of AML…
Added 1 hour ago
Manager, Unsecured Credit Risk
Scotiabank
Toronto, ON
This position combines strong technical execution with business acumen and effective communication to translate portfolio performance into actionable insights for senior stakeholders.
Added 1 hour ago
Senior Project Manager – Digital Transformation
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
$11,397 to $17,081.58 CAD / month
Full-time
…requests for IT-enabled projects from across the University. The execution of the portfolio of projects extends out over at least the next five years, and new projects are being added to…
Added 1 hour ago
Project Manager
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
$7,158.42 to $10,292.25 CAD / month
Full-time
The Project Manager is responsible for managing the design, development, execution, and evaluation of projects that advance the Faculty of Medicine's strategic plan. The incumbent will…
Added 1 hour ago
Senior Financial Crime Risk Analyst (4981)
TD
Toronto, ON · Markham, ON
Full-time
The Senior QA Analyst is responsible for conducting independent quality assurance reviews of complex Financial Crime Risk Management activities, ensuring adherence to regulatory…
Added 1 hour ago
Relationship Manager III, Business Banking
TD
AB
Full-time
The Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for…
Added 1 hour ago
Manager, Learning Architecture & Strategy – Canadian Banking Contact Center
TD
London, ON · Toronto, ON · Ottawa, ON · Markham, ON · Montreal, QC
Full-time
Reporting to the Senior Manager, Business Management, the Manager, Learning Architecture & Strategy will be accountable for the design, development, and ongoing evolution of learning…
Added 1 hour ago
Business Application Analyst III
TD
Toronto, ON
Full-time
Effectively engage and update stakeholders, ensuring understanding of project timelines and strategic alignment with senior management.
Added 1 hour ago
Senior Director, Investment Execution - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
This position serves as a strategic project manager and stakeholder lead throughout the investment lifecycle, including opportunity assessment, legal and tax review, operational readiness,…

BMO

Support Analyst

Toronto, ON, Canada
YNG, Canada

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Experience: Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Application Deadline:

11/29/2026

Address:

250 Yonge Street

Job Family Group:

Strategy & Change

Support Analyst

This role is responsible for providing administrative, operational, and project coordination support to the Product Design & Delivery team. The successful candidate will work closely with senior leaders and project teams to coordinate activities, manage service requests, support team operations, and contribute to key strategic initiatives. The position requires a highly organized individual with exceptional communication skills who can effectively manage multiple priorities while serving as a central point of coordination across the team.

Key Responsibilities

Coordinate team meetings, workshops, offsites, and engagement events.
Organize project meetings, track actions, and prepare clear, concise meeting minutes.
Triage and manage support tickets, reporting, escalations, and follow-up activities.
Support day-to-day operational activities, including:
- Employee onboarding and offboarding
- Access requests and entitlement coordination
- Software and hardware procurement
- General team administration
Maintain project documentation, status updates, and reporting.
Liaise with stakeholders across business, technology, and vendor teams to ensure timely communication and execution of activities.
Support continuous improvement initiatives and operational processes within the team.

Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program components working with internal & external stakeholders to ensure effective & seamless delivery.

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of solutions.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Provides input into the planning and implementation of operational programs.
Supports the management of the program/project, including developing program components, promoting the program and ensuring the execution of all program components.
Participates in the design, development, implementation, and management of core program processes.
Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends.
Provides support for the investigation, analysis & documentation of program risks.
Analyzes data and information to provide program insights and recommendations.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Organizes work information to ensure accuracy and completeness (e.g., customized exception reports, initiative tracking reports, etc.).
Communicates and reinforces program principles, strategies, processes and standards in all operational activities.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Supports the execution of strategic initiatives; includes tracking metrics and milestones.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Supports the development of tailored messaging, which may include writing, editing and distributing communications.
Tracks exception requests and corresponding approvals.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Technical proficiency gained through education and/or business experience.
Technical background in Computer Science, Information Technology, Software Support, or a related field.
Familiarity with coding, scripting, or software development concepts.
Experience supporting business applications, SaaS platforms, or technology teams.
Understanding of service desk processes, ticketing systems, and issue triage.

Ability to communicate effectively with both technical and non-technical stakeholders.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Support Analyst provides administrative, operational, and project coordination support to the Product Design & Delivery team. Responsibilities include managing support tickets, coordinating team activities, and executing strategic initiatives in collaboration with stakeholders.

Requirements

Candidates should have 4-6 years of relevant experience and a post-secondary degree in a related field. Proficiency in service desk processes, ticketing systems, and technical software support is required.

Skills

Project coordination
Operational support
Service desk processes
Ticketing systems
Stakeholder management
Change management
Data analysis
Communication
Problem solving
Software procurement
Reporting
Strategic planning
Technical documentation
Process improvement
Collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Support Analyst
Project Coordination
Operational Support
Service Desk
Ticketing Systems
Change Management
Stakeholder Management
SaaS Platforms
Data Analysis
Strategic Initiatives
Software Procurement
Risk Management
Computer Science
Information Technology
Reporting
Dashboards
Process Improvement
Business Strategy
Communication
Collaboration

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