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Added 11 mins ago
RQ00798 and RQ00799 - Senior Software Developer - Full Stack
Amyantek
Toronto, ON · Greater Toronto Area, Canada
Contract
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 11 mins ago
Sr. Manager - Tax- Global Compliance and Reporting - London
EY
London, ON
Full-time
As a Senior Tax Manager, you will be a part of our Global Compliance & Reporting (GCR) group. In this role, you will develop the technical proficiency and connectivity to address client…
Added 11 mins ago
Bilingual Sr Auto Claims Specialist
Zurich Canada
Montreal, QC
Full-time
Zurich Canada is currently looking for a Senior Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims while delivering an outstanding customer…
Added 11 mins ago
Senior Program Manager
ecobee
Toronto, ON
Full-time
The Senior Program Manager brings structure to ambiguity, connects decisions to business outcomes, and maintains visibility across programs within their product line or line of business.…
Added 11 mins ago
Senior Manager Project Controls
McDermott International, Ltd
Squamish, BC
Full-time
The Senior Manager Project Controls requires an in-depth understanding of Project Controls concepts, theories, principles, and basic knowledge of other related disciplines. The Senior…
Added 11 mins ago
Senior Cybersecurity Specialist / Focused Education Resources
Chemistry Consulting Group
Vancouver, BC
Full-time
Under the direction of the Director of Cybersecurity Services, the Senior Cybersecurity Specialist will provide subject matter expertise in cybersecurity and data governance to members of…
Added 12 mins ago
Senior Mine Engineer
Hudbay Minerals
Princeton, BC
Reporting to the Superintendent of Mine Engineering, the Senior Engineer supports the safe and efficient operation of Copper Mountain Mine through technical analysis, planning, and…
Added 12 mins ago
Mine Engineer
Hudbay Minerals
Princeton, BC
Reporting to the senior mine engineers, the Mine Engineer supports the safe and efficient operation of Copper Mountain Mine through technical analysis, planning, and engineering support.…
Added 12 mins ago
Spécialiste Senior en Conception Mécanique / Senior Specialist in Mechanical Design
Airbus
Montreal, QC · Mirabel, QC
Full-time
Le programme d'avions commerciaux A220 recherche d’un Spécialiste Senior en Conception Mécanique pour rejoindre notre département d’Essais en Vol basée à Mirabel (Québec, Canada), où vous…
Added 12 mins ago
Policy Analyst
Government of Alberta
AB
Analyze complex information and assess policy and program options within Alberta’s economic, legislative and regulatory context.
Added 27 mins ago
Administrateur principal de systèmes, Windows et Linux/Senior Systems Administrator (Windows and Linux)
MDA
Saint-Bruno-de-Montarville, QC
Full-time
Added 27 mins ago
Senior Program Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
Full-time
The Senior Program Manager brings structure to ambiguity, connects decisions to business outcomes, and maintains visibility across programs within their product line or line of business.…
Added 27 mins ago
Analyst, Integrated Fixed Income
Fiera Capital
Toronto, ON · Montreal, QC
Full-time
Under the supervision of the Vice President & Senior Portfolio Manager, Integrated Fixed Income, the Analyst will assist the investment team in the management and research of corporate…
Added 27 mins ago
Technical Manager - Renewable Interconnection & Electrical Design
Enbridge
Toronto, ON · Calgary, AB
Full-time
You are a collaborative communicator who can lead effective discussions and explain highly technical concepts to diverse audiences, including senior leaders.
Added 27 mins ago
Senior Environment Advisor Air
Enbridge
Edmonton, AB · Calgary, AB
Full-time
Serve as the senior air quality and emissions subject matter expert, providing technical leadership, regulatory interpretation, and strategic guidance to operations, projects, and corporate…
Added 27 mins ago
Financial Analyst
Mondelēz International
Toronto, ON · Plant - East York, Canada
Full-time
Execute aspects of finance planning and performance management process and related financial decisions potentially including Annual Contract planning/forecasting, target development,…
Added 27 mins ago
Ingénieur Senior, Mécanique - Senior engineer, Mechanical
AJ Walter Aviation
Montreal, QC
Full-time
…component repair capabilities. The position holder also provides technical leadership to the engineering team and safeguards the continuity of knowledge within the…
Added 27 mins ago
Ingénieur de Projet Senior [Hybride] | Senior Project Engineer [Hybrid]
EDF power solutions
Montreal, QC
Full-time
Scope of Job: The Senior Project Engineer is responsible for leading and overseeing the technical coordination of projects engineering for grid scale projects from development through…
Added 27 mins ago
International Tax Services, Senior Associate
Pwc Canada
Calgary, AB
Full-time
As an International Tax Services Senior Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service and operational…
Added 27 mins ago
Senior Estimator, Transportation Infrastructure
Chandos
Edmonton, AB
Full-time
Our vision is to emerge as Canada’s premier technical builder, distinguished by our relentless pursuit of innovation, collaboration, and sustainability in all that we do.
Added 42 mins ago
Senior Business Analyst
GlobalVariable
Toronto, ON
Contract
The Ministry is seeking the services of one (1) Senior Business Analyst, Level 3 to work as part of the Project Management & Program Delivery project team in collaboration with the core…
Added 42 mins ago
Tax Manager
Accountor CPA
Calgary, AB
Full-time
The Tax Manager will take ownership of a portfolio of client files from planning through completion, provide technical guidance to staff, identify tax planning opportunities, and act as a…
Added 42 mins ago
Graphic Designer
AGAT Laboratories
Calgary, AB
Full-time
Collaborate closely with the Senior Graphic Designer to maintain consistency across all design deliverables
Added 42 mins ago
Thermal Development Engineer
Canadian Natural
Calgary, AB
Provide effective regular project updates and technical evaluation reports for senior management
Added 42 mins ago
Senior Manager Project Controls
McDermott
Squamish, BC
Full-time
The Senior Manager Project Controls requires an in-depth understanding of Project Controls concepts, theories, principles, and basic knowledge of other related disciplines. The Senior…

BMO

Support Analyst

Toronto, ON, Canada
YNG, Canada

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Experience: Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Application Deadline:

11/29/2026

Address:

250 Yonge Street

Job Family Group:

Strategy & Change

Support Analyst

This role is responsible for providing administrative, operational, and project coordination support to the Product Design & Delivery team. The successful candidate will work closely with senior leaders and project teams to coordinate activities, manage service requests, support team operations, and contribute to key strategic initiatives. The position requires a highly organized individual with exceptional communication skills who can effectively manage multiple priorities while serving as a central point of coordination across the team.

Key Responsibilities

Coordinate team meetings, workshops, offsites, and engagement events.
Organize project meetings, track actions, and prepare clear, concise meeting minutes.
Triage and manage support tickets, reporting, escalations, and follow-up activities.
Support day-to-day operational activities, including:
- Employee onboarding and offboarding
- Access requests and entitlement coordination
- Software and hardware procurement
- General team administration
Maintain project documentation, status updates, and reporting.
Liaise with stakeholders across business, technology, and vendor teams to ensure timely communication and execution of activities.
Support continuous improvement initiatives and operational processes within the team.

Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program components working with internal & external stakeholders to ensure effective & seamless delivery.

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of solutions.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Provides input into the planning and implementation of operational programs.
Supports the management of the program/project, including developing program components, promoting the program and ensuring the execution of all program components.
Participates in the design, development, implementation, and management of core program processes.
Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends.
Provides support for the investigation, analysis & documentation of program risks.
Analyzes data and information to provide program insights and recommendations.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Organizes work information to ensure accuracy and completeness (e.g., customized exception reports, initiative tracking reports, etc.).
Communicates and reinforces program principles, strategies, processes and standards in all operational activities.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Supports the execution of strategic initiatives; includes tracking metrics and milestones.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Supports the development of tailored messaging, which may include writing, editing and distributing communications.
Tracks exception requests and corresponding approvals.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Technical proficiency gained through education and/or business experience.
Technical background in Computer Science, Information Technology, Software Support, or a related field.
Familiarity with coding, scripting, or software development concepts.
Experience supporting business applications, SaaS platforms, or technology teams.
Understanding of service desk processes, ticketing systems, and issue triage.

Ability to communicate effectively with both technical and non-technical stakeholders.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Support Analyst provides administrative, operational, and project coordination support to the Product Design & Delivery team. Responsibilities include managing support tickets, coordinating team activities, and executing strategic initiatives in collaboration with stakeholders.

Requirements

Candidates should have 4-6 years of relevant experience and a post-secondary degree in a related field. Proficiency in service desk processes, ticketing systems, and technical software support is required.

Skills

Project coordination
Operational support
Service desk processes
Ticketing systems
Stakeholder management
Change management
Data analysis
Communication
Problem solving
Software procurement
Reporting
Strategic planning
Technical documentation
Process improvement
Collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Support Analyst
Project Coordination
Operational Support
Service Desk
Ticketing Systems
Change Management
Stakeholder Management
SaaS Platforms
Data Analysis
Strategic Initiatives
Software Procurement
Risk Management
Computer Science
Information Technology
Reporting
Dashboards
Process Improvement
Business Strategy
Communication
Collaboration

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