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Added 14 mins ago
Senior Manager - Third-Party Risk Management
KPMG Canada
Toronto, ON
Full-time
We are looking for a Senior Manager to join our growing practice with a specialized focus on Third-Party Risk Management (TPRM). The successful candidate will play a leadership role in…
Added 14 mins ago
Product Knowledge Base Technical Writer
Survalent
Toronto, ON · Greater Toronto Area, Canada
Full-time
Facilitate the prioritization and ensure timely delivery of high-quality materials.
Added 14 mins ago
Manager, Homestay Program, UCalgary Continuing Education
University of Calgary
Calgary, AB
Full-time
Reporting to the Manager, Customer Service and Operations, the Manager, Homestay Program works closely with the Manager, Group Programs and collaboratively with ELP staff in a…
Added 14 mins ago
Vice President, Risk Data Strategy and Transformation
TD
Toronto, ON
Full-time
Translate Risk priorities into practical roadmaps, including the technology, data, governance, and implementation considerations required for delivery.
Added 14 mins ago
Manager Delivery (PL)-CA
CN
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…development, engineering, and integration services for the delivery of operationally viable solutions, including application, infrastructure, network, or operational technology solutions.…
Added 14 mins ago
Senior Media Technician Events -Information Technologies
University of Calgary
Calgary, AB
Full-time
The position reports to the Manager Com/Media and involves medium-high volume, highly variable workloads. It requires dealing with a range of routine to complex problems simultaneously,…
Added 15 mins ago
Facility Maintenance Technician (Linden Ridge)
Steinbach Credit Union
Winnipeg, MB
Full-time
Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing…
Added 15 mins ago
Senior Implementation Manager
Sentrex Health Solutions
Markham, ON
Full-time
Reporting to the Director, Department of Operational Excellence, the Senior Implementation Manager is responsible for reviewing, analyzing, and evaluating business requirements and…
Added 15 mins ago
Project Coordinator
Paul Davis Ottawa
Ottawa, ON
$65,000 to $75,000 CAD / year
Full-time
Support the Project Manager in coordinating assigned files from initial intake through mitigation, estimating, approvals, scheduling, production, invoicing, and project closeout.
Added 28 mins ago
Indigenous Client Relations Liaison Team Lead (Evenings)
Mi'kmaw Native Friendship Centre
Halifax, NS
Full-time
…Indigenous tradition and culture in all aspects of program delivery. The DBHC will provide clients with teachings and resources necessary to heal, live a balanced lifestyle - according to…
Added 28 mins ago
Director, Lifecycle Marketing
Arcady Media
Toronto, ON
Full-time
…their accounts, and they're good at it. What sits above them: service design, pricing, the commercial shape of the department, and enterprise level strategy, is currently split between two…
Added 29 mins ago
Spécialiste du soutien à l’entrepôt
ABB
Bromont, QC
Full-time
This role reports to the: Electrification Customer Operations Manager
Added 29 mins ago
Scrum Master
Canada Life
London, ON
Full-time
Reporting to the Manager, Agility Enablement, you will employ servant leadership to coach, mentor and support the team in agile product/project development and delivery methods. You will…
Added 29 mins ago
Project Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
The Manager, Strategic Projects plays a key role in supporting the delivery of SHN priorities through the execution of high-impact projects. Reporting into the Strategic Execution Office…
Added 29 mins ago
Sr. Accounting Manager
Ottit Inc.
London, ON
Full-time
As we grow, we are looking for a Senior Accounting Manager to join our team. We’re looking for someone with Big 4 accounting experience who wants to take ownership of client relationships,…
Added 29 mins ago
Custmer Success Manager
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Full-time
As a Customer Success Manager (CSM), you will own the post-sales customer lifecycle for a portfolio of airline customers. You will be responsible for driving solution adoption, customer…
Added 29 mins ago
Manager, Client Success & Merchandising Operations
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Toronto, ON
Full-time
…manage customer engagements from onboarding through ongoing delivery, understand how merchandising teams work in stores and translate their needs into practical product…
Added 29 mins ago
Sr. Accounting Manager
Ottit Inc.
Calgary, AB
Full-time
As we grow, we are looking for a Senior Accounting Manager to join our team. We’re looking for someone with Big 4 accounting experience who wants to take ownership of client relationships,…
Added 29 mins ago
FT Certified Baker - Admirals Thrifty Foods
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Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 29 mins ago
Implementation Specialist
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Full-time
…help bring our business solutions to life. Reporting to the Manager, Business Implementation, you’ll coordinate the implementation of customer-specific Voice, Data and Video solutions, from…
Added 29 mins ago
Bilingual ADP Sales Manager
Sun Life Québec
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Added 29 mins ago
Safety Manager - Kamloops
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Kamloops, BC
Full-time
Transdev Canada is hiring a Safety Manager for our Kamloops, BC location.
Added 29 mins ago
Senior Project Manager
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Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 29 mins ago
HR Generalist
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Full-time
…welcome applicants currently working in positions just below Manager: Business Partners, Generalists and Analysts who are seeking positions with greater scope and opportunities to grow. You…
Added 29 mins ago
Project Coordinator II
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BMO

Support Analyst

Toronto, ON, Canada
YNG, Canada

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Experience: Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Application Deadline:

11/29/2026

Address:

250 Yonge Street

Job Family Group:

Strategy & Change

Support Analyst

This role is responsible for providing administrative, operational, and project coordination support to the Product Design & Delivery team. The successful candidate will work closely with senior leaders and project teams to coordinate activities, manage service requests, support team operations, and contribute to key strategic initiatives. The position requires a highly organized individual with exceptional communication skills who can effectively manage multiple priorities while serving as a central point of coordination across the team.

Key Responsibilities

Coordinate team meetings, workshops, offsites, and engagement events.
Organize project meetings, track actions, and prepare clear, concise meeting minutes.
Triage and manage support tickets, reporting, escalations, and follow-up activities.
Support day-to-day operational activities, including:
- Employee onboarding and offboarding
- Access requests and entitlement coordination
- Software and hardware procurement
- General team administration
Maintain project documentation, status updates, and reporting.
Liaise with stakeholders across business, technology, and vendor teams to ensure timely communication and execution of activities.
Support continuous improvement initiatives and operational processes within the team.

Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program components working with internal & external stakeholders to ensure effective & seamless delivery.

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of solutions.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Provides input into the planning and implementation of operational programs.
Supports the management of the program/project, including developing program components, promoting the program and ensuring the execution of all program components.
Participates in the design, development, implementation, and management of core program processes.
Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends.
Provides support for the investigation, analysis & documentation of program risks.
Analyzes data and information to provide program insights and recommendations.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Organizes work information to ensure accuracy and completeness (e.g., customized exception reports, initiative tracking reports, etc.).
Communicates and reinforces program principles, strategies, processes and standards in all operational activities.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Supports the execution of strategic initiatives; includes tracking metrics and milestones.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Supports the development of tailored messaging, which may include writing, editing and distributing communications.
Tracks exception requests and corresponding approvals.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Technical proficiency gained through education and/or business experience.
Technical background in Computer Science, Information Technology, Software Support, or a related field.
Familiarity with coding, scripting, or software development concepts.
Experience supporting business applications, SaaS platforms, or technology teams.
Understanding of service desk processes, ticketing systems, and issue triage.

Ability to communicate effectively with both technical and non-technical stakeholders.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Support Analyst provides administrative, operational, and project coordination support to the Product Design & Delivery team. Responsibilities include managing support tickets, coordinating team activities, and executing strategic initiatives in collaboration with stakeholders.

Requirements

Candidates should have 4-6 years of relevant experience and a post-secondary degree in a related field. Proficiency in service desk processes, ticketing systems, and technical software support is required.

Skills

Project coordination
Operational support
Service desk processes
Ticketing systems
Stakeholder management
Change management
Data analysis
Communication
Problem solving
Software procurement
Reporting
Strategic planning
Technical documentation
Process improvement
Collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Support Analyst
Project Coordination
Operational Support
Service Desk
Ticketing Systems
Change Management
Stakeholder Management
SaaS Platforms
Data Analysis
Strategic Initiatives
Software Procurement
Risk Management
Computer Science
Information Technology
Reporting
Dashboards
Process Improvement
Business Strategy
Communication
Collaboration

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