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Added 9 mins ago
Senior Business Systems Analyst (InEight)
Valard Construction
AB · Edmonton, AB
Full-time
Our Technology Solutions group is currently looking to add a Senior Business Systems Analyst (InEight) to our growing team, based in Edmonton, AB.
Added 25 mins ago
Senior Analyst - Research Information Systems
University of Guelph
Guelph, ON
Reporting to the Product Manager (SIS/RIS/Software Distribution), Enterprise Applications, the Senior Analyst has advanced technical, analytical, and communication skills, with a…
Added 1 hour ago
Senior Business Analyst
GlobalVariable
Toronto, ON
Contract
The Ministry is seeking the services of one (1) Senior Business Analyst, Level 3 to work as part of the Project Management & Program Delivery project team in collaboration with the core…
Added 1 hour ago
Manager – Business Technology/ Directeur, Système de gestion
Maples Group
Montreal, QC
Full-time
The Manager – Business Technology reports to the Senior Manager – Business Technology and is responsible for a team of business systems analysts that define the business systems strategy…
Added 1 hour ago
Senior Business Systems Analyst
BC Pensions
Victoria, BC
Full-time
We are seeking a Senior Business Systems Analyst to join our team in VICTORIA, British Columbia, Canada.
Added 1 hour ago
Senior Technology Resilience and Availability Management Analyst
TD
Toronto, ON
Full-time
…configuration management, incident and problem management, and the software development…
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Guidewire Business Analyst
PEOPLE FORCE CONSULTING INC
Montreal, QC · Greater Montreal, QC
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We are seeking a Senior IT Business Analyst to join the client’s Billing Technology team supporting a portfolio of initiatives centered around Guidewire BillingCenter and the ongoing…
Added 1 hour ago
Applications Product Owner
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
…multiple workstreams independently and incorporating input from software development, systems integration, and operations. This is a hands-on, build-and-lead role for someone who thrives in…
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Technology Partner Communications Manager
Equinix
Toronto, ON
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…and impact of our platform - bringing together hardware and software providers, AI companies, neocloud providers, and joint venture partners to build the digital infrastructure that powers…
Added 2 hours ago
Senior Credit Risk Analyst
SPECTRAFORCE
Waterloo, ON
Contract
As a Senior Credit Risk Analyst, you’ll play a key role in optimizing cash collection, minimizing bad debt, and supporting revenue growth.
Added 2 hours ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
We're looking for a Senior Systems Analyst to join our team.
Added 2 hours ago
Senior Privacy Analyst
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…unconventional thinkers who appreciate the art of creating great…
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Senior Actuarial Analyst, Earnix
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We are seeking a curious, innovative, and forward-thinking Senior Actuarial Analyst to join our high-performing Earnix Team. The Earnix Team sits at the intersection of insurance,…
Added 3 hours ago
Business System Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
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Senior Business Systems Analyst – QRM / Treasury / ALM
Added 3 hours ago
Open Education Resource (OER) Application Developer
Fanshawe Toronto@ILAC
London, ON
Full-time
Works under the guidance of Senior Educational Technologists in Learning Systems Services on integrations related to the College’s Learning Management System (LMS)
Added 3 hours ago
Senior Financial Analyst
TJX Companies
ON · Mississauga, Ontario
Full-time
We're looking for a Senior Financial Analyst to drive strategic decision-making through impactful financial analysis. This role partners closely with leadership to drive initiatives that…
Added 4 hours ago
Analyste principal de données / Senior Data Analyst - CX
Genetec
Montreal, QC
Full-time
Genetec is currently seeking a Senior Data Analyst for its Customer Experience (CX) organization. We are seeking a dynamic and responsive individual who can thrive in a fast-paced and…
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Coordinator, Contract Service Delivery
CityofOttawa
Ottawa, ON
Minimum of 5 years of relevant and progressively responsible experience in a public transportation environment, with a minimum of 3 years in a senior analyst capacity.
Added 4 hours ago
ALMT Support Analyst/engineer
TekWissen ®
Montreal, QC
$390 to $491 CAD / hour
Contract
The APS Analyst/engineer is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.
Added 4 hours ago
Senior Analyst, Data Governance
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Senior Analyst, Data Governance plays a key role in advancing Canada Life’s enterprise data strategy by strengthening and operationalizing data governance practices across Canada…
Added 4 hours ago
Support Analyst
BMO
Toronto, ON · YNG
Full-time
…Delivery team. The successful candidate will work closely with senior leaders and project teams to coordinate activities, manage service requests, support team operations, and contribute to…
Added 4 hours ago
Senior Analyst, Strategic Finance / Analyste principal, Finances stratégiques
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Sitting at the nexus of business strategy, advanced analytics, and financial discipline, the Senior Analyst, Strategic Finance serves as the core quantitative engine evaluating commercial…
Added 4 hours ago
Senior Capacity Planning Analyst
Greater Toronto Airports Authority
Toronto, ON
Full-time
Reporting to the Manager, Capacity Allocation, the Senior Capacity Planning Analyst will provide analysis and insight to the Airport Operations group and the GTAA. The role will provide…
Added 4 hours ago
Senior Systems Engineer
Infosys
ON
Infosys Public Services is seeking a Senior System Engineer. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software…
Added 5 hours ago
Senior Capacity Planning Analyst
Toronto Pearson International Airport
Toronto, ON
Full-time
Reporting to the Manager, Capacity Allocation, the Senior Capacity Planning Analyst will provide analysis and insight to the Airport Operations group and the GTAA. The role will provide…

BMO

Support Analyst

Toronto, ON, Canada
YNG, Canada

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Nov 30, 2026
Experience: Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Application Deadline:

11/29/2026

Address:

250 Yonge Street

Job Family Group:

Strategy & Change

Support Analyst

This role is responsible for providing administrative, operational, and project coordination support to the Product Design & Delivery team. The successful candidate will work closely with senior leaders and project teams to coordinate activities, manage service requests, support team operations, and contribute to key strategic initiatives. The position requires a highly organized individual with exceptional communication skills who can effectively manage multiple priorities while serving as a central point of coordination across the team.

Key Responsibilities

Coordinate team meetings, workshops, offsites, and engagement events.
Organize project meetings, track actions, and prepare clear, concise meeting minutes.
Triage and manage support tickets, reporting, escalations, and follow-up activities.
Support day-to-day operational activities, including:
- Employee onboarding and offboarding
- Access requests and entitlement coordination
- Software and hardware procurement
- General team administration
Maintain project documentation, status updates, and reporting.
Liaise with stakeholders across business, technology, and vendor teams to ensure timely communication and execution of activities.
Support continuous improvement initiatives and operational processes within the team.

Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program components working with internal & external stakeholders to ensure effective & seamless delivery.

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of solutions.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Provides input into the planning and implementation of operational programs.
Supports the management of the program/project, including developing program components, promoting the program and ensuring the execution of all program components.
Participates in the design, development, implementation, and management of core program processes.
Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends.
Provides support for the investigation, analysis & documentation of program risks.
Analyzes data and information to provide program insights and recommendations.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Organizes work information to ensure accuracy and completeness (e.g., customized exception reports, initiative tracking reports, etc.).
Communicates and reinforces program principles, strategies, processes and standards in all operational activities.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Supports the execution of strategic initiatives; includes tracking metrics and milestones.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Supports the development of tailored messaging, which may include writing, editing and distributing communications.
Tracks exception requests and corresponding approvals.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Technical proficiency gained through education and/or business experience.
Technical background in Computer Science, Information Technology, Software Support, or a related field.
Familiarity with coding, scripting, or software development concepts.
Experience supporting business applications, SaaS platforms, or technology teams.
Understanding of service desk processes, ticketing systems, and issue triage.

Ability to communicate effectively with both technical and non-technical stakeholders.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Support Analyst provides administrative, operational, and project coordination support to the Product Design & Delivery team. Responsibilities include managing support tickets, coordinating team activities, and executing strategic initiatives in collaboration with stakeholders.

Requirements

Candidates should have 4-6 years of relevant experience and a post-secondary degree in a related field. Proficiency in service desk processes, ticketing systems, and technical software support is required.

Skills

Project coordination
Operational support
Service desk processes
Ticketing systems
Stakeholder management
Change management
Data analysis
Communication
Problem solving
Software procurement
Reporting
Strategic planning
Technical documentation
Process improvement
Collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Support Analyst
Project Coordination
Operational Support
Service Desk
Ticketing Systems
Change Management
Stakeholder Management
SaaS Platforms
Data Analysis
Strategic Initiatives
Software Procurement
Risk Management
Computer Science
Information Technology
Reporting
Dashboards
Process Improvement
Business Strategy
Communication
Collaboration

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