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Added 20 days ago
CR
Financial Planning and Analysis Manager
Clarity Recruitment
Concord, ON
- $125,000 to $140,000 CAD / year
- Full-time
…covering Operations. You’ll own budgeting, forecasting and performance reporting. You’ll also be the person leadership relies on to explain what is really driving margin across product mix,…
Added 20 days ago
H
Business Planning and Analyst
HP
Mississauga, ON
- Full-time
…business plans to maximize identified opportunities and achieve performance goals within the organization. The role develops recommendations from complex data and business analysis and…
Added 20 days ago
Capital & Maintenance Program Analyst - 12 Month Contract
Toronto Hydro
Toronto, ON
The Capital and Maintenance Program Analyst is responsible for the effective business operations associated with Toronto Hydro-Electric Systems Limited (THESL) Capital program.…
Added 20 days ago
AE
Material Quality Analyst
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As a Material Quality Analyst, you support the effectiveness, consistency, and continuous improvement of Arc'teryx's Material Quality function through data analytics, reporting, quality…
Added 20 days ago
S
Data Analyst, Power BI
SYSTRA
Montreal, QC
- Full-time
The ALTO project is a major infrastructure initiative in Canadian history, aimed at developing over 1,000 km of new passenger rail service between major urban centers, including Toronto,…
Added 20 days ago
Intermediate Analyst, Operational Analytics
WestJet Group
Calgary, AB
The Intermediate Analyst, Operational Analytics supports the delivery of reporting, analysis, and insights that enable improved operational performance across the airline.
Added 20 days ago
P
Procurement & Supply Chain Analyst / Supply Chain Data Analyst (PSCA011)
Potenco
Canada
- Full-time
Procurement & Supply Chain Analyst / Supply Chain Data Analyst
Added 20 days ago
W
Actuarial Analyst, ILS, Analytics and Actuarial Practice - P&C Insurance
WTW
Montreal, QC
- $70,000 to $90,000 CAD / year
- Full-time
As a Property & Casualty Actuarial Analyst, you’ll join collaborative project teams delivering reserve studies, capital management initiatives and pricing analyses for our insurance company…
Added 20 days ago
QA Analyst
Scotiabank
Toronto, ON
Develop and maintain automated test suites using Playwright, Appium, or Selenium depending on platform and project needs.
Added 20 days ago
Policy Advisor
Government of Alberta
AB
Project Management: Establish project charters, work plans, performance measures, resource allocations and risk-management strategies for complex, multi-stakeholder initiatives.
Added 20 days ago
H
Business Planning and Analyst
HP
Mississauga, ON
- Full-time
…business plans to maximize identified opportunities and achieve performance goals within the organization. The role develops recommendations from complex data and business analysis and…
Added 20 days ago
TH
Senior Analyst, Strategy
The Home Depot
Canada
- Full-time
The Senior Analyst – Strategy provides core analytical, quantitative, and research support for complex enterprise initiatives across all functional areas of the business (including…
Added 20 days ago
W
Senior Actuarial Analyst, ILS, Analytics and Actuarial Practice - P&C Insurance
WTW
Toronto, ON
- $80,000 to $110,000 CAD / year
- Full-time
As a Property & Casualty Senior Actuarial Analyst, you’ll join collaborative project teams delivering reserve studies, capital management initiatives and pricing analyses for our insurance…
Added 20 days ago
PC
Senior Financial Analyst
Parkland Corporation
Calgary, AB
- Full-time
The Senior Financial Analyst will be involved in the monthly/quarterly GL close and management reporting activities to ensure accurate and timely reporting of the results to operations…
Added 20 days ago
B
Support Analyst - Messaging Client
BMO
Toronto, ON · SCC
- Full-time
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project…
Added 20 days ago
B
Analyst, Ethics and Conduct Risk
BMO
Toronto, ON · FCP
- Full-time
The Analyst, Ethics and Conduct Risk is a versatile individual contributor who supports a broad range of activities across Ethics, Conduct Risk, Anti-Bribery and Anti-Corruption (ABAC), and…
Added 20 days ago
SM
RQ11350 – Test Lead – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…expertise in functional, integration, regression, accessibility, performance, load, and non-functional testing, along with experience using Azure DevOps for defect tracking and test…
Added 20 days ago
SS
Application Support Analyst
Soho Square Solutions
Montreal, QC
- Contract
We are seeking an experienced Application Production Support Analyst to provide Level 1 and Level 2 production support for a portfolio of business-critical applications in a global…
Added 20 days ago
C
Business Analyst - Security
Collabera
Calgary, AB · Greater Calgary Metropolitan Area
- $50 to $55 CAD / hour
- Contract
We are looking for a Security Business Analyst to bridge the gap between traditional business analysis and a strong security foundation. The role focuses on ensuring that business…
Added 20 days ago
BB
Sr. QA Analyst
Bond Brand Loyalty
Toronto, ON
- $73,106 to $108,000 CAD / year
…other, and building something meaningful together. As a Sr. QA Analyst you’ll have your hands on the wheel as we drive the future of…
Added 20 days ago
BB
Sr. QA Analyst
Bond Brand Loyalty
Toronto, ON
- $73,106 to $108,000 CAD / year
- Full-time
…other, and building something meaningful together. As a Sr. QA Analyst you’ll have your hands on the wheel as we drive the future of…
Added 20 days ago
Intermediate Analyst, Operational Analytics
WestJet Group
Calgary, AB
The Intermediate Analyst, Operational Analytics supports the delivery of reporting, analysis, and insights that enable improved operational performance across the airline.
Added 20 days ago
KI
International Logistics Team Lead
Kujaku Inc
Cambridge, ON
- Full-time
International Logistics Team Lead - Ocean & Project Cargo Operations
Added 20 days ago
NR
Reporting Analyst
Niagara Region
ON · Niagara, ON
- Full-time
Reporting to the Supervisor Early Years and Child Care Services, Children’s Services, the Reporting Analyst is responsible for supporting Children’s Services in gathering, analyzing, and…
Added 20 days ago
NR
Reporting Analyst
Niagara Region
ON · Niagara, ON
- Full-time
Reporting to the Supervisor Early Years and Child Care Services, Children’s Services, the Reporting Analyst is responsible for supporting Children’s Services in gathering, analyzing, and…

BMO

Support Analyst - Messaging Client

Toronto, ON, Canada
SCC, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Posting language: English
Posted: Oct 19, 2026

Original job description

Application Deadline:

11/08/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

Provides technical expertise and oversight on the production floor, understanding the full process requirements (compliance, equipment, regulatory) in order to best understand and resolve production issues.
Manages complexity across business value, technology and interaction models.
Recommends and implements solutions based on analysis of issues and implications for the business.
Identifies emerging issues and trends to inform decision-making.
Conducts independent analysis and assessment to resolve strategic issues.
Establishes deep relationships at all levels within IT and business units, to effectively collaborate in business strategy.
Monitors and tracks performance, and addresses any issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Participates in both internal and external regulatory inspections.
Works with other operations personnel to develop and implement the counter-measures necessary to improve production and equipment reliability as well as the compliance posture of the team.
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
Supports deployment activities, managing implementation issues to resolution.
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
Collaborates and engages with the appropriate areas across the bank.
Develops or helps to develop the knowledge assets required for the operation.
Promotes adherence to standards and industry best practices.
Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically 4-7 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.
Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
Possesses a university degree/college diploma in computer science and/or industry specific designations/accreditations, and/or 5 to 7 years of technical experience in an IT environment
Must have hands-on minimum of 5-7 years working experience with Exchange 2019 and/or Exchange Online. Must have in-depth knowledge of Microsoft Exchange along with messaging services
Minimum of 3-4 years of working experience with email security/hygiene products (IronPort and/or Proof Point)
Experience in working with Windows troubleshooting and performance tools
Strong knowledge of networking (TCP/IP, DNS, SMTP) along with various other messaging protocols
Displays solid knowledge of ITIL processes including Problem and Change Management, and Configuration and Release Management
Demonstrates solid knowledge of IT industry directions/trends, related technology, architecture, protocols
Demonstrates sound knowledge of relevant technology infrastructure (supported platforms, operating systems and networking components) .

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Monitor and support mission-critical messaging systems and related infrastructure, restore service, troubleshoot incidents, and coordinate production changes and deployments. Provide end-to-end technical support, perform root-cause analysis, maintain operational standards and compliance, and collaborate with IT teams and third-party providers to improve reliability and service delivery.

Requirements

Requires approximately 5–7 years of technical experience, including hands-on experience with Exchange 2019 and/or Exchange Online and 3–4 years working with email security or hygiene products such as IronPort or Proofpoint. Candidates should have knowledge of Windows troubleshooting, networking and messaging protocols, ITIL processes, and relevant IT infrastructure; a degree or college diploma in computer science or a related field is also cited.

Skills

Microsoft Exchange
Exchange 2019
Exchange Online
Email Security
IronPort
Proofpoint
Windows Troubleshooting
Performance Monitoring
TCP/IP
DNS
SMTP
ITIL
Incident Management
Problem Management
Change Management
Root-Cause Analysis

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Exchange
Exchange 2019
Exchange Online
Messaging Services
IronPort
Proofpoint
Email Security
Windows
TCP/IP
DNS
SMTP
ITIL
Incident Management
Problem Management
Change Management
Configuration Management
Release Management
Service-Level Agreements
Production Support
Infrastructure Monitoring
Application Support
Root-Cause Analysis
Deployment Management
Security Hygiene
Risk Management
Regulatory Compliance
Network Troubleshooting

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