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Added 12 mins ago
SL
Bilingual Account Resolution Representative
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
The Account Resolution Representative (ARR) is responsible for the investigation, follow up and resolution of not-in-good-order (NIGO) transaction requests for mutual and segregated funds…
Added 25 mins ago
S
CSR, Business Support
SaskPower
Prince Albert, SK
- Full-time
Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent
Added 27 mins ago
Registration/Scheduling Clerk, Neurology
Nova Scotia Health and IWK Health
Halifax, NS
…2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job…
Added 42 mins ago
BC
Insurance Associate
BFL CANADA
Montreal, QC
- Full-time
As an Insurance Associate, you will be responsible for assisting the Client Service Representative to ensure the Commercial team meets company objectives and quality service to clients,…
Added 2 hours ago
IB
Associate Director, HBA Recruiting
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
…Indigenous communities through our teaching, research and community…
Added 2 hours ago
EC
Part-Time Financial Services Representative
East Coast Credit Union
Antigonish, NS
- Part-time
East Coast Credit Union is looking for a Part-Time Financial Services Representative to join our Antigonish Branch! Reporting to the Assistant Manager, you will be responsible for providing…
Added 4 hours ago
NB
Wealth associate
National Bank of Canada
Montreal, QC
- Full-time
Provide superior customer service, prepare client meetings, and act as a resource person for questions related to products, procedures, and policies.
Added 5 hours ago
CO
Supervisor of Meter Reading and Inspections
City of Winnipeg
Winnipeg, MB
- Full-time
Demonstrated ability to provide customer service to a wide range of customers, using sound judgement, tact and diplomacy, while maintaining composure under stressful, tense conditions.
Added 13 hours ago
L
Financial Service Representative - LendDirect Office 1534
LendDirect
Cambridge, ON
- Full-time
As a Financial Service Representative, you’ll be at the heart of our customer experience - delivering exceptional service, building lasting relationships, and helping individuals secure the…
Added 13 hours ago
GG
Sales Office Administrator
Great Gulf
East Gwillimbury, ON
- Part-time
Are you reliable, personable, and organized? This role is ideal for someone who enjoys providing excellent customer service, is detail-oriented, and takes pride in creating a welcoming and…
Added 13 hours ago
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Sales - Sales Representative
Great Gulf
Orangeville, ON
- Full-time
Gulf Lake Realty is looking for a licensed Sales Representative to join our team at our Orangeville, ON location.
Added 13 hours ago
GG
Sales Representative
Great Gulf
East Gwillimbury, ON
- Full-time
Gulf Lake Realty is looking for a licensed Sales Representative to join our team at our Sharon, East Gwillimbury, ON location.
Added 13 hours ago
BH
Medical Office Rep - Tampa Cardiology
BayCare Health System
St. Joseph's, NL · St Josephs, NL
- Full-time
Six (6) months of customer service experience
Added 13 hours ago
BH
Medical Office Rep
BayCare Health System
St. Joseph's, NL · St Josephs, NL
- Full-time
Join BayCare as a Medical Office Representative
Added 13 hours ago
V
Coordonnateur/trice à la formation Senior - Senior Training Coordinator - Quality
V2X
Quebec, QC · Lonqueuil, Quebec
- Part-time
Plus précisément, gérer la boîte de réception du service et agir comme représentante ou représentant du centre d’assistance.
Added 14 hours ago
OB
Grow Your Practice at Odlum Brown, Your Way
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Victoria, BC
- Full-time
…trust, tax, portfolio management, operations, compliance, and administration, allowing them to focus on delivering exceptional advice and service to their…
Added 14 hours ago
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Assessment Officer
Government of Manitoba
Portage la Prairie, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 14 hours ago
VI
Coordonnateur/trice à la formation Senior - Senior Training Coordinator - Quality
V2X Inc
Quebec, QC
- Part-time
Plus précisément, gérer la boîte de réception du service et agir comme représentante ou représentant du centre d’assistance.
Added 15 hours ago
On-Premise Territory Sales Representative - Sarnia
Molson Coors
Plympton-Wyoming, ON · Sarnia, CA-ON
In the role of On-Premise Territory Sales Representative covering Sarnia and surrounding Lambton County Region, you will be part of the Ontario Commercial team. This position reports to one…
Added 15 hours ago
On-Premise Territory Sales Representative | Windsor (Essex County) & Chatham-Kent
Molson Coors
Windsor, ON
In the role of On-Premise Territory Sales Representative Covering Windsor (Essex County) and the Chatham- Kent area, you will be part of the Ontario Commercial team. This position reports…
Added 16 hours ago
Co-op student - Facilities Maintenance
City of Mississauga
Mississauga, ON
Strong customer service, interpersonal, and verbal communication skills.
Added 16 hours ago
B
Support Service Representative
BMO
Toronto, ON · YNG
- Full-time
Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of…
Added 16 hours ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 16 hours ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 16 hours ago
MU
Administrative Student Affairs Coordinator
McGill University
Vancouver, BC · Strathcona Anat&Dent
- Full-time
The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks, which may be performed by an employee whose position has been matched…

BMO

Support Service Representative

Toronto, ON, Canada
YNG, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Oct 12, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 8, 2026

Original job description

Application Deadline:

10/11/2026

Address:

250 Yonge Street

Job Family Group:

Customer Shared Services

Responsible for mailroom and transaction processing tasks.

Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.

Analyzes data and information to provide insights and recommendations.
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
May perform quality control and training.
Organizes work information to ensure accuracy and completeness.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.
Checks and reconciles information and documentation to ensure accuracy and completeness.
Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Knowledge and experience using relevant systems and technology.
Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.
Knowledge of the risk and regulatory requirements of the business – Good.
Prioritization skills – Good.
PC skills (MS Word, Excel, PowerPoint) – Good.
Ability to multi-task in a fast-paced environment.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Support Service Representative is responsible for mailroom tasks, transaction processing, and the administration of retail and commercial deposits. They collaborate with stakeholders to ensure efficient workflows, maintain service level agreements, and provide accurate responses to inquiries.

Requirements

Candidates should have 1–2 years of relevant experience and a post-secondary degree is desirable. Proficiency in MS Office, strong analytical skills, and an understanding of regulatory requirements and risk management are required.

Skills

Transaction processing
Mailroom operations
Data analysis
Problem solving
Quality control
Training
Customer service
Risk management
Regulatory compliance
Prioritization
MS Word
MS Excel
MS PowerPoint
Communication
Collaboration
Organization

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Customer Shared Services
Transaction processing
Mailroom
Retail deposits
Commercial deposits
Service Level Agreements
Quality control
Risk management
Regulatory requirements
Data analysis
Change management
MS Word
MS Excel
MS PowerPoint
Banking operations
Lockbox
Remote deposit
Account maintenance
Reconciliation
Stakeholder management

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