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Added 4 mins ago
FC
Senior Manager, Tax
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring a Senior Manager, Tax on a permanent full-time basis within our Finance team. This position is a hybrid opportunity and is based in…
Added 4 mins ago
IC
Change Manager
Infotek Consulting Inc.
Toronto, ON
- $95 to $103 CAD / hour
- Contract
We are seeking an experienced Change Manager to lead change management initiatives for a large-scale transformation project within the public sector. The ideal candidate will have strong…
Added 6 mins ago
Financial Planning Practice Lead - Calgary/Vancouver
Scotiabank
AB · Calgary, AB
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Added 6 mins ago
Principal Construction Manager
Mott MacDonald
Toronto, ON
Mott MacDonald is seeking a Principal Construction Manager to play a pivotal leadership role in advancing our Construction Management (CM) and Construction Administration (CA) capabilities…
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Contracts Administrator
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Added 20 mins ago
TP
Manager, Communications
The Princess Margaret Cancer Foundation
Toronto, ON
- $80,000 to $90,000 CAD / year
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The Manager, Communications is a senior member of The Princess Margaret Cancer Foundation’s Communications team, responsible for leading key areas of the Foundation’s communications…
Added 20 mins ago
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Senior Advisor - Operational and Closure Readiness
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- $75 to $90 CAD / hour
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Job Title: Senior Advisor - Operational and Closure Readiness
Added 20 mins ago
CN
Director, Governance and Controls
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Chalk River, ON
- Full-time
Are you looking for a leadership role where you can shape how an organization operates, manages risk, and achieves excellence? Can you see yourself driving enterprise-wide governance,…
Added 21 mins ago
W
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Vancouver, BC
- Full-time
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Added 21 mins ago
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Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
The Cigna Group
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- Full-time
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Added 34 mins ago
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Senior Project Manager with Airline Technology
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Canada
- Contract
Role: Senior Project Manager with Airline Technology
Added 34 mins ago
I-
Senior Auditor
IFG - International Financial Group
Toronto, ON · North York, ON
- Contract
Our client, a well-established multinational financial institution, is looking to hire an experienced Senior Operational Auditor – HR & Residential Mortgages for an initial 3-month…
Added 34 mins ago
FC
Supervisor, Business Accounting
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Saskatoon, SK
- Full-time
Lead a team of Senior Accountants, Accounting Technicians and Accounting clerks responsible for providing full cycle accounting services to local co-ops retails; this includes participating…
Added 34 mins ago
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Associate (Lions Gate Private Wealth Counsel)
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Vancouver, BC
- Full-time
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Added 34 mins ago
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Medical Director 0.3 EFT
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- Full-time
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Added 35 mins ago
Housekeeping Manager
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Sherwood Park, AB
…personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 50 mins ago
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The Lifecycle Optimization Manager converts building condition, operational performance, energy and utility data, sustainability objectives, lifecycle requirements, lease obligations, and…
Added 50 mins ago
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Manager, Threat Hunting & Incident Response
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Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
As a Manager, Threat Hunting & Incident Response, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 1 hour ago
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Head of RISK IRC Canada
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Montreal, QC
- Full-time
This role supports BNP Paribas’s mission by strengthening the risk management framework through robust model governance and independent review. The position aims to coordinate the North…
Added 1 hour ago
PS
Senior Contracts Manager
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Added 1 hour ago
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Senior IT Data Specialist
TD
Toronto, ON
- Full-time
…partnering with Data Owners, Business, Technology, Governance, Risk, Operations, source systems, and downstream consumers to improve consistency and reduce fragmented customer-data…
Added 1 hour ago
CH
Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
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- Full-time
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Added 1 hour ago
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Added 1 hour ago
Senior Manager, Strategic Portfolio Governance (English/Spanish), International Banking - Toronto
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Added 1 hour ago
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BMO

Support Service Representative

Toronto, ON, Canada
YNG, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Oct 12, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 8, 2026

Original job description

Application Deadline:

10/11/2026

Address:

250 Yonge Street

Job Family Group:

Customer Shared Services

Responsible for mailroom and transaction processing tasks.

Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.

Analyzes data and information to provide insights and recommendations.
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
May perform quality control and training.
Organizes work information to ensure accuracy and completeness.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.
Checks and reconciles information and documentation to ensure accuracy and completeness.
Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Knowledge and experience using relevant systems and technology.
Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.
Knowledge of the risk and regulatory requirements of the business – Good.
Prioritization skills – Good.
PC skills (MS Word, Excel, PowerPoint) – Good.
Ability to multi-task in a fast-paced environment.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Support Service Representative is responsible for mailroom tasks, transaction processing, and the administration of retail and commercial deposits. They collaborate with stakeholders to ensure efficient workflows, maintain service level agreements, and provide accurate responses to inquiries.

Requirements

Candidates should have 1–2 years of relevant experience and a post-secondary degree is desirable. Proficiency in MS Office, strong analytical skills, and an understanding of regulatory requirements and risk management are required.

Skills

Transaction processing
Mailroom operations
Data analysis
Problem solving
Quality control
Training
Customer service
Risk management
Regulatory compliance
Prioritization
MS Word
MS Excel
MS PowerPoint
Communication
Collaboration
Organization

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Customer Shared Services
Transaction processing
Mailroom
Retail deposits
Commercial deposits
Service Level Agreements
Quality control
Risk management
Regulatory requirements
Data analysis
Change management
MS Word
MS Excel
MS PowerPoint
Banking operations
Lockbox
Remote deposit
Account maintenance
Reconciliation
Stakeholder management

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