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Added 17 mins ago
RB
Financial Controller
Renewal By Andersen of British Columbia
Vancouver, BC · Greater Vancouver Metropolitan Area
- $130,000 to $150,000 CAD / year
- Full-time
Act as a trusted advisor to ownership and executive leadership
Added 32 mins ago
Senior Manager, Business Banking Advisory - Tangerine
Scotiabank
Toronto, ON
The Senior Manager, Business Advisory acts as a strategic advisor to the Director Product, Platform & Proposition, Tangerine Business and leadership team, providing small business,…
Added 32 mins ago
Financial Planner, Scotia Financial Planning - Terry Fox & Campeau
Scotiabank
Ottawa, ON
…cultivate meaningful connections, positioning yourself as a trusted advisor. By building strong internal partnerships across the branch network, you ensure seamless access to the full…
Added 32 mins ago
Scotia Wealth Insurance Services Regional Director, Central Canada
Scotiabank
Toronto, ON
Helping advisor teams, either directly or through team members, to identify process improvements that will enable them to more effectively position and implement a Total Wealth approach
Added 32 mins ago
Financial Advisor, Investment & Retirement Planning - Timberlea, Fort McMurray, Alberta
Scotiabank
Fort McMurray, AB
Internally known as Financial Advisor, Investment and Retirement Planning (FAIR), as a Financial Planner in our retail branch network, you are a member of the branch sales team responsible…
Added 32 mins ago
Legislative Advisor - TERM
The City of Red Deer
Red Deer, AB
The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with…
Added 32 mins ago
D
Data Scientist, Validation of Financial and AI Models
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
…various methods to make recommendations.You serve as an expert advisor and subject matter expert on data use for stakeholders, and as a resource person and coach for decision-making bodies.…
Added 46 mins ago
RT
Associate Vice President, Administration - St. Francis Xavier University
Royer Thompson
Antigonish, NS
- Full-time
…technology, facilities management, long-term infrastructure and capital planning, athletics and recreation, ancillary services, conferences and events, residences and related operations.…
Added 47 mins ago
CN
Director of Facilities & Maintenance
Canadian Niagara Hotels
Niagara Falls, ON
- Full-time
…corporate project management discipline across renovations, capital investments and multi-property initiatives; and polished owner relations, serving as a trusted advisor to ownership on…
Added 47 mins ago
UO
Design and Experiential Learning Engineer
University of Alberta
Edmonton, AB
- Full-time
In addition to driving experiential learning initiatives, the role serves as a primary technical advisor for multi-disciplinary research projects across Construction, Environmental,…
Added 1 hour ago
XI
Director, Network Development & Operations
Xplore Inc.
Cornwall, ON
- Full-time
…customer experience, and cost efficiency - and serves as a trusted advisor to senior leadership on operational performance and automation…
Added 1 hour ago
XI
Director, Network Development & Operations
Xplore Inc.
Markham, ON
- Full-time
…customer experience, and cost efficiency - and serves as a trusted advisor to senior leadership on operational performance and automation…
Added 1 hour ago
XI
Director, Network Development & Operations
Xplore Inc.
Fredericton, NB
- Full-time
…customer experience, and cost efficiency - and serves as a trusted advisor to senior leadership on operational performance and automation…
Added 1 hour ago
XI
Director, Network Development & Operations
Xplore Inc.
Woodstock, NB
- Full-time
…customer experience, and cost efficiency - and serves as a trusted advisor to senior leadership on operational performance and automation…
Added 1 hour ago
CI
CRM Developer and Data Analyst
Caldwell Investment Management Ltd.
Toronto, ON
- Full-time
Own and customize our CRM (Zoho) to align with firm-wide processes and advisor engagement strategies.
Added 1 hour ago
XI
Director, Network Development & Operations
Xplore Inc.
Calgary, AB
- Full-time
…customer experience, and cost efficiency - and serves as a trusted advisor to senior leadership on operational performance and automation…
Added 1 hour ago
HI
Dealer Services Administrator
HUB International
Woodbridge, ON
- Full-time
Hub Capital, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we…
Added 1 hour ago
LA
Oracle ERP Compliance & Security Specialist
LGS, an IBM Company
Toronto, ON
- Contract
…company with a global reach, powered by IBM’s intellectual…
Added 1 hour ago
LA
Oracle ERP Compliance & Security Specialist
LGS, an IBM Company
Ottawa, ON
- Contract
…company with a global reach, powered by IBM’s intellectual…
Added 2 hours ago
GP
Manager
GGA Partners™
Toronto, ON
- Full-time
Company Description GGA Partners™ is an international consulting firm and trusted advisor to leading golf courses, private clubs, resorts, and residential communities worldwide. The firm…
Added 2 hours ago
AC
Senior Accountant, Assurance and Accounting
ACCA Careers
Peterborough, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 9 hours ago
Channel Solutions Engineer
Verkada
Toronto, ON
…in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of…
Added 9 hours ago
B
Building Enclosure Engineer
BPA
Ottawa, ON · Kanata, ON
- Full-time
Act as a trusted technical advisor to clients, contractors, and internal teams.
Added 11 hours ago
C
Senior Site Reliability Specialist (SRE) – Equity Trading Platform
CGI
Montreal, QC
- Full-time
…by implementing a data-centric enterprise architecture for capital…
Added 11 hours ago
H
Specialist – Project Planning & Integration
Hays
Sudbury, ON
- $110,000 to $125,000 CAD / year
- Full-time
…management processes. This role also serves as a key planning advisor to Canadian Operations by providing independent schedule reviews, technical support, and planning capability…

BMO

Team Lead - Corporate & Commercial Service Desk & Application Support

Halifax, NS, Canada
Nova_Ctr, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

Application Deadline:

10/30/2026

Address:

1675 Grafton Street

Job Family Group:

Technology

Join BMO and help shape the future of banking technology operations.

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. As a Team Lead - Corporate & Commercial Service Desk & Application Support team, you will play a critical role in ensuring the stability, reliability, and continuous improvement of technology platforms that support our Corporate, Commercial Banking and Capital Markets businesses.

This is an exciting opportunity for a hands-on leader who thrives in a dynamic environment and is passionate about operational excellence, service delivery, innovation, and people leadership. You will lead a high-performing team responsible for production support, incident management, service desk operations, application onboarding, user provisioning, and operational governance across a diverse portfolio of business-critical applications.

As BMO continues to expand its technology capabilities, you'll have the opportunity to help drive key strategic initiatives, including onboarding new Capital Markets applications, advancing AI-enabled automation, enhancing operational processes, and championing the adoption of Microsoft Copilot and other emerging technologies.

What You'll Do

Leadership & Service Delivery

Lead day-to-day production support and service delivery activities for a portfolio of Corporate & Commercial Banking and Capital Markets applications.
Provide leadership, coaching, and direction to a team of support professionals while fostering a culture of accountability, collaboration, and continuous improvement.
Manage ticket queues, backlog prioritization, workload distribution, resource planning, and operational performance metrics.
Ensure exceptional service delivery by maintaining platform availability, stability, performance, scalability, and operational readiness.

Incident & Operational Management

Coordinate and lead incident management activities, including service restoration, stakeholder communications, escalations, and root cause analysis.
Oversee production readiness, release support, deployment activities, disaster recovery exercises, and operational compliance requirements.
Ensure completion of daily monitoring, health checks, and operational controls to maintain audit and regulatory readiness.
Drive adherence to Incident, Problem, Change, and Release Management best practices.

Strategic Improvement & Innovation

Identify and implement opportunities to improve efficiency through automation, AI-enabled solutions, and process optimization.
Champion Microsoft Copilot and other AI technologies to enhance productivity, reporting, knowledge management, and decision-making.
Support ongoing initiatives including application onboarding, support model expansion, service management transformation, and operational modernization.
Develop and maintain operational documentation, runbooks, process flows, knowledge repositories, and support procedures.

Stakeholder & Vendor Management

Build strong relationships with business partners, technology teams, security teams, and external vendors.
Collaborate across functions to establish operational roadmaps and ensure alignment with strategic business objectives.
Manage vendor relationships, support agreements, licensing requirements, service performance expectations, and compliance obligations.
Act as a trusted advisor by providing analytical, technical, and operational expertise to stakeholders.

Risk & Compliance

Execute responsibilities in accordance with BMO's Risk Management Framework and Risk Culture.
Ensure compliance with technology standards, policies, service level agreements, and regulatory requirements.
Make sound, risk-informed decisions that protect customers, assets, and the bank while enabling business growth.

What You'll Bring

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
5+ years of experience in Production Support, Application Support, Service Delivery, or IT Operations.
2+ years of experience leading support teams or serving in a Team Lead capacity.
Experience supporting banking, capital markets, trading, financial services, or other highly regulated environments.
Strong understanding of Incident, Problem, Change, and Release Management processes.
Proven track record of driving operational improvements and service excellence.
Demonstrated experience leveraging AI tools, including Microsoft Copilot or similar technologies, to improve operational outcomes.
Strong analytical, problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

ITIL Certification.
Microsoft Copilot, AI Fundamentals, Automation, or related certifications.
Experience with ServiceNow and/or Jira.
Experience with operational analytics, reporting, automation, and workflow optimization.
Exposure to Capital Markets and Corporate Banking technology environments.

Key Competencies

Service Delivery Leadership
Production Support Management
Incident & Problem Management
Stakeholder Management
Resource & Capacity Planning
Continuous Improvement
AI & Automation Mindset
Data-Driven Decision Making
Communication & Influencing Skills
Customer Focus
Operational Excellence
Risk Management & Compliance

Working at BMO

At BMO, you'll have the opportunity to make meaningful contributions while working alongside talented colleagues in a collaborative and innovative environment. We invest in our people, encourage continuous learning, and support career growth through challenging work, leadership development, and access to emerging technologies.

If you're a hands-on technology leader with a passion for operational excellence, AI-driven innovation, and delivering exceptional service, we'd love to hear from you.

Boldly Grow the Good in business and life. Join BMO and make an impact.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Lead a high-performing team in managing production support, incident management, and operational governance for critical banking applications. Drive strategic initiatives including AI-enabled automation, application onboarding, and the adoption of emerging technologies like Microsoft Copilot.

Requirements

Requires a bachelor's degree in a relevant field and at least 5 years of experience in production or application support. Candidates must have 2+ years of leadership experience and a strong understanding of ITIL-based service management processes.

Skills

Production support
Application support
Service delivery
Incident management
Team leadership
Operational governance
Automation
AI-enabled solutions
Microsoft Copilot
ServiceNow
Jira
Stakeholder management
Risk management
Problem management
Change management
Release management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Application Support
Service Desk
Incident Management
Problem Management
Change Management
Release Management
IT Operations
Service Delivery
Automation
Artificial Intelligence
Microsoft Copilot
ServiceNow
Jira
Capital Markets
Corporate Banking
Operational Governance
Risk Management
Regulatory Compliance
ITIL
Stakeholder Management
Vendor Management
Disaster Recovery
Production Readiness
Banking Technology

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