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Added 6 mins ago
I
Head Of Cybersecurity
Irth
Canada
- Full-time
We are seeking a hands-on Cybersecurity Lead to strengthen and oversee Irth's security program. This individual will serve as both a cybersecurity practitioner and policy leader, partnering…
Added 6 mins ago
NR
Production Supervisor
Nucor Rebar Fabrication
Canada
- Full-time
The Production Supervisor is a key member of the division's leadership team and is responsible for the safe, efficient, and effective operation of the plant. This role oversees the…
Added 6 mins ago
C(
Controls Integration Specialist Supervisor
CenterLine (Windsor) Limited
Lasalle, ON
- Full-time
…Specialist Supervisor is responsible for leading and developing a team of Controls Integration Specialists within a custom machine build environment. This role oversees the execution of…
Added 6 mins ago
[VO2 Canada] - Développeuse.eur Java – Missions Ponctuelles
VO2 Group
Montreal, QC
Leader français et indépendant du conseil tech & numérique
Added 6 mins ago
Superintendent
Pomerleau
Halifax, NS
As an experienced Superintendent working in the Building Operations team at Pomerleau Construction, you will support new and ongoing project growth, challenging industry standards with your…
Added 21 mins ago
IT
Project Coordinator
InTandem Talent
AB · Alberta, Canada
- Full-time
With over 120 years of experience in North America, Soletanche Bachy Canada (“SB Canada”) is an established leader in the deep foundations industry. Through our affiliation with the…
Added 36 mins ago
DC
Electrical Engineer
Dillon Consulting Limited
Chatham-Kent, ON · Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Windsor, ON · Chatham, ON
- Full-time
…enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a thought leader, a trusted advisor and a problem…
Added 36 mins ago
DC
Electrical Engineer
Dillon Consulting Limited
Windsor, ON
- Full-time
…enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a thought leader, a trusted advisor and a problem…
Added 36 mins ago
YO
Wellness Staff
YMCA of Greater Toronto
Torrance, ON
- Part-time
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Oriented, Team Player & Leader, Equity and Wellbeing Promoter.
Added 36 mins ago
SC
Respirator Fit Tester – Healthcare Education (Prince George)
Stenberg College
Prince George, BC
- Part-time
Stenberg College is an industry leader with excellent reputation amongst health care and human service professionals. We take pride in everything we do and truly care about the success of…
Added 36 mins ago
Food Safety Team Member – General Labor (Night) - Mississauga, ON, Canada
Fortrex
Woodbridge, ON
We are seeking a meticulous and dedicated Food Safety Sanitor to join our team and ensure the highest standards of cleanliness and safety in our food production processes. If you are…
Added 36 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Edmonton Trail, Calgary, AB
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the…
Added 36 mins ago
D
Health, Safety and Environment (HSE Advisor)
Dexterra
Vancouver, BC
- $75,000 to $85,000 CAD / year
- Full-time
Join our Facilities Management Division on our Custodial and Maintenance team, where our people are driven by a desire to innovate, do social good, and move services forward in a safe…
Added 36 mins ago
UG
Senior Engineering Manager - Stratus Imaging Archive
UnitedHealth Group
Richmond, BC
- Full-time
…millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they…
Added 51 mins ago
WC
(CAN) Team Leader, Transportation (Contract - 14 Months Maternity Coverage) Mon-Fri 1:00am to 9:30am
Walmart Canada
Surrey, BC
- Full-time
Able to cross function as Traffic/Admin Team Leader with understanding of inbound, outbound, yard operations and Transport dynamics (equipment, shunt).
Added 51 mins ago
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Senior Project Manager
Multiplex
Toronto, ON
- Full-time
Multiplex is a premier construction company with a simple purpose: to construct a better future. As part of our team, you'll have the opportunity to help deliver some of the world's most…
Added 51 mins ago
SA
Business Systems Analyst
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…customized talent development solutions for corporations. Join a team passionate about building lifelong learning opportunities that help people in Calgary and around the globe navigate the…
Added 51 mins ago
M
Project Manager
Multiplex
Toronto, ON
- $125,000 to $145,000 CAD / year
- Full-time
Multiplex is a premier construction company with a simple purpose: to construct a better future. As part of our team, you'll have the opportunity to help deliver some of the world's most…
Added 51 mins ago
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Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
…learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some…
Added 51 mins ago
VS
Security Guard
Vista Security & Investigations
Hamilton, ON
- Full-time
With over 30 years of experience, Vista Security & Investigations Inc. is a proud leader in security solutions across Canada. As a full-service security company, we offer a suite of…
Added 51 mins ago
K
Part Time Porter (Everclean)
Kandor
Vancouver, BC
- Part-time
…operating under Kandor Management Corp., alongside Guardteck Security and Kendrix Technologies. We specialize in delivering professional cleaning and maintenance services across a wide…
Added 51 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 1 hour ago
A-
Agile Team Lead - Integrations
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
As our Agile Team Lead, Integrations, you’ll lead the Integrations team within Enterprise Architecture & Data, responsible for developing, supporting, maintaining, and enhancing the…
Added 1 hour ago
EA
Operations Manager, Below the Wing
Executive Aviation
Halifax, NS
- Full-time
…Operation's Manager – Below the Wing for our Halifax (YHZ) team. The Operations Manager will act as the accountable leader for all daily operational activities both above and below the…
Added 1 hour ago
IF
Director Marketing Technology Analytics & Digital Platforms
Intact FC
Montreal, QC
- Full-time
…rewards at a workplace where you can shape the future, win as a team and grow with…

BMO

Team Lead - Corporate & Commercial Service Desk & Application Support

Halifax, NS, Canada
Nova_Ctr, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

Application Deadline:

10/30/2026

Address:

1675 Grafton Street

Job Family Group:

Technology

Join BMO and help shape the future of banking technology operations.

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. As a Team Lead - Corporate & Commercial Service Desk & Application Support team, you will play a critical role in ensuring the stability, reliability, and continuous improvement of technology platforms that support our Corporate, Commercial Banking and Capital Markets businesses.

This is an exciting opportunity for a hands-on leader who thrives in a dynamic environment and is passionate about operational excellence, service delivery, innovation, and people leadership. You will lead a high-performing team responsible for production support, incident management, service desk operations, application onboarding, user provisioning, and operational governance across a diverse portfolio of business-critical applications.

As BMO continues to expand its technology capabilities, you'll have the opportunity to help drive key strategic initiatives, including onboarding new Capital Markets applications, advancing AI-enabled automation, enhancing operational processes, and championing the adoption of Microsoft Copilot and other emerging technologies.

What You'll Do

Leadership & Service Delivery

Lead day-to-day production support and service delivery activities for a portfolio of Corporate & Commercial Banking and Capital Markets applications.
Provide leadership, coaching, and direction to a team of support professionals while fostering a culture of accountability, collaboration, and continuous improvement.
Manage ticket queues, backlog prioritization, workload distribution, resource planning, and operational performance metrics.
Ensure exceptional service delivery by maintaining platform availability, stability, performance, scalability, and operational readiness.

Incident & Operational Management

Coordinate and lead incident management activities, including service restoration, stakeholder communications, escalations, and root cause analysis.
Oversee production readiness, release support, deployment activities, disaster recovery exercises, and operational compliance requirements.
Ensure completion of daily monitoring, health checks, and operational controls to maintain audit and regulatory readiness.
Drive adherence to Incident, Problem, Change, and Release Management best practices.

Strategic Improvement & Innovation

Identify and implement opportunities to improve efficiency through automation, AI-enabled solutions, and process optimization.
Champion Microsoft Copilot and other AI technologies to enhance productivity, reporting, knowledge management, and decision-making.
Support ongoing initiatives including application onboarding, support model expansion, service management transformation, and operational modernization.
Develop and maintain operational documentation, runbooks, process flows, knowledge repositories, and support procedures.

Stakeholder & Vendor Management

Build strong relationships with business partners, technology teams, security teams, and external vendors.
Collaborate across functions to establish operational roadmaps and ensure alignment with strategic business objectives.
Manage vendor relationships, support agreements, licensing requirements, service performance expectations, and compliance obligations.
Act as a trusted advisor by providing analytical, technical, and operational expertise to stakeholders.

Risk & Compliance

Execute responsibilities in accordance with BMO's Risk Management Framework and Risk Culture.
Ensure compliance with technology standards, policies, service level agreements, and regulatory requirements.
Make sound, risk-informed decisions that protect customers, assets, and the bank while enabling business growth.

What You'll Bring

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
5+ years of experience in Production Support, Application Support, Service Delivery, or IT Operations.
2+ years of experience leading support teams or serving in a Team Lead capacity.
Experience supporting banking, capital markets, trading, financial services, or other highly regulated environments.
Strong understanding of Incident, Problem, Change, and Release Management processes.
Proven track record of driving operational improvements and service excellence.
Demonstrated experience leveraging AI tools, including Microsoft Copilot or similar technologies, to improve operational outcomes.
Strong analytical, problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

ITIL Certification.
Microsoft Copilot, AI Fundamentals, Automation, or related certifications.
Experience with ServiceNow and/or Jira.
Experience with operational analytics, reporting, automation, and workflow optimization.
Exposure to Capital Markets and Corporate Banking technology environments.

Key Competencies

Service Delivery Leadership
Production Support Management
Incident & Problem Management
Stakeholder Management
Resource & Capacity Planning
Continuous Improvement
AI & Automation Mindset
Data-Driven Decision Making
Communication & Influencing Skills
Customer Focus
Operational Excellence
Risk Management & Compliance

Working at BMO

At BMO, you'll have the opportunity to make meaningful contributions while working alongside talented colleagues in a collaborative and innovative environment. We invest in our people, encourage continuous learning, and support career growth through challenging work, leadership development, and access to emerging technologies.

If you're a hands-on technology leader with a passion for operational excellence, AI-driven innovation, and delivering exceptional service, we'd love to hear from you.

Boldly Grow the Good in business and life. Join BMO and make an impact.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Lead a high-performing team in managing production support, incident management, and operational governance for critical banking applications. Drive strategic initiatives including AI-enabled automation, application onboarding, and the adoption of emerging technologies like Microsoft Copilot.

Requirements

Requires a bachelor's degree in a relevant field and at least 5 years of experience in production or application support. Candidates must have 2+ years of leadership experience and a strong understanding of ITIL-based service management processes.

Skills

Production support
Application support
Service delivery
Incident management
Team leadership
Operational governance
Automation
AI-enabled solutions
Microsoft Copilot
ServiceNow
Jira
Stakeholder management
Risk management
Problem management
Change management
Release management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Application Support
Service Desk
Incident Management
Problem Management
Change Management
Release Management
IT Operations
Service Delivery
Automation
Artificial Intelligence
Microsoft Copilot
ServiceNow
Jira
Capital Markets
Corporate Banking
Operational Governance
Risk Management
Regulatory Compliance
ITIL
Stakeholder Management
Vendor Management
Disaster Recovery
Production Readiness
Banking Technology

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