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Added 8 mins ago
S
Associate (m/f/d) Index Management – Equity Rebalance
Solactive
Toronto, ON
- Full-time
Are you passionate about investing, portfolio management, and capital markets? Do you keep a pulse on the latest trends in thematic & benchmark indices, ETFs, structured products and…
Added 37 mins ago
NR
Children’s Services Program Supervisor
Niagara Region
ON · Niagara, ON
- Contract
Added 1 hour ago
ID
Senior Vice President (SVP) – Client Partner
Intellect Design Arena Ltd
Vancouver, BC
- $240,000 to $260,000 CAD / year
- Full-time
cash management, treasury & capital markets, risk & compliance, wealth management and
Added 4 hours ago
T&
Senior Consultant, Infrastructure Cost & Commercial (Senior Estimator/QS)
Turner & Townsend
Toronto, ON
- Full-time
…reputation for delivering high-quality cost estimates on major capital infrastructure projects and are comfortable operating as a consultant and trusted advisor to clients and…
Added 4 hours ago
C
Executive Director, Global Markets Trading & Financing - Business Management
CIBC
Toronto, ON
- Full-time
The Capital Markets arm of CIBC serves corporate, government, and institutional clients with innovative solutions and value-added services. From actionable ideas to tailored financing…
Added 5 hours ago
C
Director of Health, Safety & Environment
Clutch
Mississauga, ON
- Full-time
…is backed by a number of world-class investors, including D1 Capital, Altos Ventures, BMO Capital Partners, Canaan, Real Ventures, and others. To learn more, visit…
Added 8 hours ago
Director of Health, Safety & Environment
Clutch Technologies Inc.
Mississauga, ON
…is backed by a number of world-class investors, including D1 Capital, Altos Ventures, BMO Capital Partners, Canaan, Real Ventures, and others. To learn more, visit…
Added 9 hours ago
TW
Manager, Treasury Risk
Thrive Wealth Management
Regina, SK
- Full-time
Overseeing scenario-based planning, stress testing, and financial risk analysis to support forecasting, capital planning, and ICAAP.
Added 10 hours ago
PC
Sr. Building Science Technologist
Pinchin Canada
Kelowna, BC
- Full-time
Conduct PCAs and capital planning in accordance with the ASTM standards and best construction practices
Added 15 hours ago
NB
Advisor in the Counterparty Documentation Center
National Bank of Canada
Montreal, QC
- Full-time
A career as an Advisor in the Counterparty Documentation Center (CDC) at the National Bank of Canada means contributing directly to the success of Capital Markets Operations. In this role,…
Added 21 hours ago
GL
Senior Manager, Capital & Treasury
Gay Lea Foods
Toronto, ON · Etobicoke, ON
- Full-time
Purpose: Reporting to the Capital & Treasury Advisor, this position will lead the day-to-day execution of Gay Lea Foods’ treasury, financial risk management, and capital allocation…
Added 23 hours ago
FC
Associate, Compensation (12 to 15-month contract)
Fiera Capital
Montreal, QC
- Full-time
Fiera Capital is a global independent asset manager with an entrepreneurial culture and a clear vision: to deliver disciplined, high-conviction investment solutions that create lasting…
Added 1 day ago
H
Senior Management Consultant
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
Serve as strategic advisor with recognized authority in an area of specialization that resolves problems of great scope and complexity, primarily for our water and wastewater clients
Added 1 day ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Translate financial information into actionable business insights that improve profitability, working capital, cash flow, and operational performance.
Added 1 day ago
DS
Manager, Maintenance & Renewal Services
Delta School District 37, British Columbia
Delta, BC
- Full-time
Added 1 day ago
NB
Senior Advisor, Digital Assets
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor within the Strategy, Data and Performance team at National Bank means acting as a key contributor to the development and evolution of Digital Assets…
Added 1 day ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Translate financial information into actionable business insights that improve profitability, working capital, cash flow, and operational performance.
Added 1 day ago
Sales Advisor
Reliance Home Comfort
Sarnia, ON
By joining Reliance as a Sales Advisor, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for…
Added 1 day ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Translate financial information into actionable business insights that improve profitability, working capital, cash flow, and operational performance.
Added 2 days ago
CT
Retail Advisor - Part Time
Clutch Technologies Inc.
Halifax, NS
- Part-time
…is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit…
Added 2 days ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Translate financial information into actionable business insights that improve profitability, working capital, cash flow, and operational performance.
Added 2 days ago
U
Principal Sales Performance Coach
UKG
Remote, Canada
- Full-time
- Remote
As a Principal Sales Performance Coach at UKG, you will serve as a trusted advisor and strategic partner to sales leaders, managers, and sellers, helping elevate sales execution and improve…
Added 2 days ago
PC
Resourcing and Deployment Manager, Deals
PwC Canada
Toronto, ON
- Full-time
Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts
Added 2 days ago
RO
Advisor, Water and Wastewater Strategic Infrastructure Planning
Region of Peel
Brampton, ON
- Contract
The Advisor supports the Water and Wastewater Asset Management team in strategic infrastructure planning and integrated asset management. This role provides expert advice and leadership in…
Added 2 days ago
Financial Advisor - Yonge & 16th (37.5 hours/week)
Scotiabank
Richmond Hill, ON
…and private banking, corporate and investment banking, and capital…

BMO

Team Lead - Corporate & Commercial Service Desk & Application Support

Halifax, NS, Canada
Nova_Ctr, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

Application Deadline:

10/30/2026

Address:

1675 Grafton Street

Job Family Group:

Technology

Join BMO and help shape the future of banking technology operations.

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. As a Team Lead - Corporate & Commercial Service Desk & Application Support team, you will play a critical role in ensuring the stability, reliability, and continuous improvement of technology platforms that support our Corporate, Commercial Banking and Capital Markets businesses.

This is an exciting opportunity for a hands-on leader who thrives in a dynamic environment and is passionate about operational excellence, service delivery, innovation, and people leadership. You will lead a high-performing team responsible for production support, incident management, service desk operations, application onboarding, user provisioning, and operational governance across a diverse portfolio of business-critical applications.

As BMO continues to expand its technology capabilities, you'll have the opportunity to help drive key strategic initiatives, including onboarding new Capital Markets applications, advancing AI-enabled automation, enhancing operational processes, and championing the adoption of Microsoft Copilot and other emerging technologies.

What You'll Do

Leadership & Service Delivery

Lead day-to-day production support and service delivery activities for a portfolio of Corporate & Commercial Banking and Capital Markets applications.
Provide leadership, coaching, and direction to a team of support professionals while fostering a culture of accountability, collaboration, and continuous improvement.
Manage ticket queues, backlog prioritization, workload distribution, resource planning, and operational performance metrics.
Ensure exceptional service delivery by maintaining platform availability, stability, performance, scalability, and operational readiness.

Incident & Operational Management

Coordinate and lead incident management activities, including service restoration, stakeholder communications, escalations, and root cause analysis.
Oversee production readiness, release support, deployment activities, disaster recovery exercises, and operational compliance requirements.
Ensure completion of daily monitoring, health checks, and operational controls to maintain audit and regulatory readiness.
Drive adherence to Incident, Problem, Change, and Release Management best practices.

Strategic Improvement & Innovation

Identify and implement opportunities to improve efficiency through automation, AI-enabled solutions, and process optimization.
Champion Microsoft Copilot and other AI technologies to enhance productivity, reporting, knowledge management, and decision-making.
Support ongoing initiatives including application onboarding, support model expansion, service management transformation, and operational modernization.
Develop and maintain operational documentation, runbooks, process flows, knowledge repositories, and support procedures.

Stakeholder & Vendor Management

Build strong relationships with business partners, technology teams, security teams, and external vendors.
Collaborate across functions to establish operational roadmaps and ensure alignment with strategic business objectives.
Manage vendor relationships, support agreements, licensing requirements, service performance expectations, and compliance obligations.
Act as a trusted advisor by providing analytical, technical, and operational expertise to stakeholders.

Risk & Compliance

Execute responsibilities in accordance with BMO's Risk Management Framework and Risk Culture.
Ensure compliance with technology standards, policies, service level agreements, and regulatory requirements.
Make sound, risk-informed decisions that protect customers, assets, and the bank while enabling business growth.

What You'll Bring

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
5+ years of experience in Production Support, Application Support, Service Delivery, or IT Operations.
2+ years of experience leading support teams or serving in a Team Lead capacity.
Experience supporting banking, capital markets, trading, financial services, or other highly regulated environments.
Strong understanding of Incident, Problem, Change, and Release Management processes.
Proven track record of driving operational improvements and service excellence.
Demonstrated experience leveraging AI tools, including Microsoft Copilot or similar technologies, to improve operational outcomes.
Strong analytical, problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

ITIL Certification.
Microsoft Copilot, AI Fundamentals, Automation, or related certifications.
Experience with ServiceNow and/or Jira.
Experience with operational analytics, reporting, automation, and workflow optimization.
Exposure to Capital Markets and Corporate Banking technology environments.

Key Competencies

Service Delivery Leadership
Production Support Management
Incident & Problem Management
Stakeholder Management
Resource & Capacity Planning
Continuous Improvement
AI & Automation Mindset
Data-Driven Decision Making
Communication & Influencing Skills
Customer Focus
Operational Excellence
Risk Management & Compliance

Working at BMO

At BMO, you'll have the opportunity to make meaningful contributions while working alongside talented colleagues in a collaborative and innovative environment. We invest in our people, encourage continuous learning, and support career growth through challenging work, leadership development, and access to emerging technologies.

If you're a hands-on technology leader with a passion for operational excellence, AI-driven innovation, and delivering exceptional service, we'd love to hear from you.

Boldly Grow the Good in business and life. Join BMO and make an impact.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Lead a high-performing team in managing production support, incident management, and operational governance for critical banking applications. Drive strategic initiatives including AI-enabled automation, application onboarding, and the adoption of emerging technologies like Microsoft Copilot.

Requirements

Requires a bachelor's degree in a relevant field and at least 5 years of experience in production or application support. Candidates must have 2+ years of leadership experience and a strong understanding of ITIL-based service management processes.

Skills

Production support
Application support
Service delivery
Incident management
Team leadership
Operational governance
Automation
AI-enabled solutions
Microsoft Copilot
ServiceNow
Jira
Stakeholder management
Risk management
Problem management
Change management
Release management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Application Support
Service Desk
Incident Management
Problem Management
Change Management
Release Management
IT Operations
Service Delivery
Automation
Artificial Intelligence
Microsoft Copilot
ServiceNow
Jira
Capital Markets
Corporate Banking
Operational Governance
Risk Management
Regulatory Compliance
ITIL
Stakeholder Management
Vendor Management
Disaster Recovery
Production Readiness
Banking Technology

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