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Added 1 hour ago
Sr Manager, Marketing Experience & UX Design
The Best Job Board
Toronto, ON · Greater Toronto Area, Canada
Full-time
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.…
Added 3 hours ago
Senior Specialist, CX Operations & Enablement
Chartered Professional Accountants of Canada (CPA Canada)
Vancouver, BC
$82,200 to $103,900 CAD / year
Full-time
…into practical, scalable improvements. Reporting to the Senior Manager, Customer Experience, this role will help bridge customer service and customer success enablement by improving…
Added 3 hours ago
Sales & Education Manager, Sephora Collection - East
sephora.com
Montreal, QC
Full-time
Ready for a career glow-up? As Manager, Sales & Education, Sephora Collection, East, you’ll be responsible for driving Sephora Collection growth by partnering with in-store teams to elevate…
Added 4 hours ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 5 hours ago
Director, Portfolio Operations & Performance
Marcon
Vancouver, BC
$165,000 to $180,000 CAD / year
Full-time
…have remained a focus as we’ve expanded into the real estate development and operations space, managing our own projects from conception through to execution, completion, and more recently…
Added 5 hours ago
Conference Project Manager
MCI Canada
Toronto, ON
Full-time
…agencies bring together world‑class talent in strategy, creative development, account leadership, technology, production and research to shape meaningful, lasting…
Added 5 hours ago
Sales Trainer - AI Platform
TP
Toronto, ON
$51,000 to $56,000 CAD / year
Full-time
…business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around…
Added 5 hours ago
Sr. Manager, Procurement & Category Management – Marketing & Business Services
Keurig Dr Pepper
Montreal, QC
Full-time
The Sr. Manager of Procurement & Category Management – Marketing & Business Services owns sourcing and category strategy across assigned Marketing and Business Services categories. The…
Added 5 hours ago
Strategic Sales Capability Consultant
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
Full-time
Reporting to the Manager, Sales Learning and Development, the Strategic Sales Capability Consultant collaborates with Sales, Marketing, and key stakeholders to align learning, capability,…
Added 6 hours ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 6 hours ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 6 hours ago
Sr. Client Success Services Program Manager
OpenText
Waterloo, ON
Full-time
As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 6 hours ago
Director, Portfolio Operations & Performance
Marcon Construction
Vancouver, BC
$165,000 to $180,000 CAD / year
Full-time
…have remained a focus as we’ve expanded into the real estate development and operations space, managing our own projects from conception through to execution, completion, and more recently…
Added 6 hours ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Toronto, ON · Brampton, ON
$80,000 to $120,000 CAD / year
Full-time
Lifemark is seeking an experienced, commercially minded Senior Account Manager to accelerate the growth of our Occupational Health business across Ontario. Reporting to the VP, Sales…
Added 6 hours ago
Pharmacy Clerk
Rexall Pharmacy Group LTD
Kingston, ON
Professional growth and development via challenging projects and assignments
Added 6 hours ago
Communications Manager
Turo
Toronto, ON
$86,000 to $107,000 CAD / year
Full-time
The Communications Manager will tell the Turo story on a day-to-day basis in Canada and highlight how Turo is reinventing car rental to unlock independence for all.
Added 7 hours ago
Manager, Human Resources (Calgary or Edmonton)
Indigo Books & Music
Calgary, AB
$90,000 to $110,000 CAD / year
Full-time
By collaborating with HR Centres of Excellence, the Manager, Human Resources – Retail ensures the effective delivery of core HR processes - including Staffing, Performance & Potential,…
Added 7 hours ago
Manager, Data Analytics - AI Enablement
Walmart Canada
Mississauga, ON
Full-time
Position Summary...The Manager, Data Analytics supports the development and implementation of data-driven strategies to optimize business performance. Responsibilities include pricing,…
Added 8 hours ago
Senior Manager, Talent Acquisition Performance & Business Management
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 8 hours ago
Wealth Learning Designer
TD
Toronto, ON
Full-time
Reporting to the Manager, Wealth Learning & Enablement, the Wealth Learning Designer will support learning initiatives across pan-Wealth journeys, strategic projects and career development.…
Added 8 hours ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Toronto, ON
$80,000 to $120,000 CAD / year
Full-time
Lifemark is seeking an experienced, commercially minded Senior Account Manager to accelerate the growth of our Occupational Health business across Ontario. Reporting to the VP, Sales…
Added 8 hours ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Brampton, ON
$80,000 to $120,000 CAD / year
Full-time
Lifemark is seeking an experienced, commercially minded Senior Account Manager to accelerate the growth of our Occupational Health business across Ontario. Reporting to the VP, Sales…
Added 8 hours ago
Manager AI and Digital Innovation Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
Full-time
Reporting to the Director Information Technology/CIO, the Manager, AI and Digital Innovation is the City’s catalyst for turning emerging technologies into practical, measurable…
Added 8 hours ago
Senior Manager, Safety & Quality Intelligence-EN
CAE
Montreal, QC
Full-time
Define requirements for predictive analytics, automation, and AI-enabled capabilities within the platform.
Added 9 hours ago
Senior Manager, Talent Acquisition Performance & Business Management
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

BMO

Team Lead - Corporate & Commercial Service Desk & Application Support

Halifax, NS, Canada
Nova_Ctr, Canada

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

10/15/2026

Address:

1675 Grafton Street

Job Family Group:

Technology

Join BMO and help shape the future of banking technology operations.

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. As a Team Lead - Corporate & Commercial Service Desk & Application Support team, you will play a critical role in ensuring the stability, reliability, and continuous improvement of technology platforms that support our Corporate, Commercial Banking and Capital Markets businesses.

This is an exciting opportunity for a hands-on leader who thrives in a dynamic environment and is passionate about operational excellence, service delivery, innovation, and people leadership. You will lead a high-performing team responsible for production support, incident management, service desk operations, application onboarding, user provisioning, and operational governance across a diverse portfolio of business-critical applications.

As BMO continues to expand its technology capabilities, you'll have the opportunity to help drive key strategic initiatives, including onboarding new Capital Markets applications, advancing AI-enabled automation, enhancing operational processes, and championing the adoption of Microsoft Copilot and other emerging technologies.

What You'll Do

Leadership & Service Delivery

Lead day-to-day production support and service delivery activities for a portfolio of Corporate & Commercial Banking and Capital Markets applications.
Provide leadership, coaching, and direction to a team of support professionals while fostering a culture of accountability, collaboration, and continuous improvement.
Manage ticket queues, backlog prioritization, workload distribution, resource planning, and operational performance metrics.
Ensure exceptional service delivery by maintaining platform availability, stability, performance, scalability, and operational readiness.

Incident & Operational Management

Coordinate and lead incident management activities, including service restoration, stakeholder communications, escalations, and root cause analysis.
Oversee production readiness, release support, deployment activities, disaster recovery exercises, and operational compliance requirements.
Ensure completion of daily monitoring, health checks, and operational controls to maintain audit and regulatory readiness.
Drive adherence to Incident, Problem, Change, and Release Management best practices.

Strategic Improvement & Innovation

Identify and implement opportunities to improve efficiency through automation, AI-enabled solutions, and process optimization.
Champion Microsoft Copilot and other AI technologies to enhance productivity, reporting, knowledge management, and decision-making.
Support ongoing initiatives including application onboarding, support model expansion, service management transformation, and operational modernization.
Develop and maintain operational documentation, runbooks, process flows, knowledge repositories, and support procedures.

Stakeholder & Vendor Management

Build strong relationships with business partners, technology teams, security teams, and external vendors.
Collaborate across functions to establish operational roadmaps and ensure alignment with strategic business objectives.
Manage vendor relationships, support agreements, licensing requirements, service performance expectations, and compliance obligations.
Act as a trusted advisor by providing analytical, technical, and operational expertise to stakeholders.

Risk & Compliance

Execute responsibilities in accordance with BMO's Risk Management Framework and Risk Culture.
Ensure compliance with technology standards, policies, service level agreements, and regulatory requirements.
Make sound, risk-informed decisions that protect customers, assets, and the bank while enabling business growth.

What You'll Bring

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
5+ years of experience in Production Support, Application Support, Service Delivery, or IT Operations.
2+ years of experience leading support teams or serving in a Team Lead capacity.
Experience supporting banking, capital markets, trading, financial services, or other highly regulated environments.
Strong understanding of Incident, Problem, Change, and Release Management processes.
Proven track record of driving operational improvements and service excellence.
Demonstrated experience leveraging AI tools, including Microsoft Copilot or similar technologies, to improve operational outcomes.
Strong analytical, problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

ITIL Certification.
Microsoft Copilot, AI Fundamentals, Automation, or related certifications.
Experience with ServiceNow and/or Jira.
Experience with operational analytics, reporting, automation, and workflow optimization.
Exposure to Capital Markets and Corporate Banking technology environments.

Key Competencies

Service Delivery Leadership
Production Support Management
Incident & Problem Management
Stakeholder Management
Resource & Capacity Planning
Continuous Improvement
AI & Automation Mindset
Data-Driven Decision Making
Communication & Influencing Skills
Customer Focus
Operational Excellence
Risk Management & Compliance

Working at BMO

At BMO, you'll have the opportunity to make meaningful contributions while working alongside talented colleagues in a collaborative and innovative environment. We invest in our people, encourage continuous learning, and support career growth through challenging work, leadership development, and access to emerging technologies.

If you're a hands-on technology leader with a passion for operational excellence, AI-driven innovation, and delivering exceptional service, we'd love to hear from you.

Boldly Grow the Good in business and life. Join BMO and make an impact.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Team Lead will oversee production support, incident management, and service desk operations for critical banking applications. They are responsible for driving operational excellence, leading a high-performing team, and implementing AI-driven automation to improve service delivery.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 5 years of experience in production or application support. Additionally, 2 years of leadership experience and a strong understanding of ITIL-based service management processes are required.

Skills

Production support
Service delivery
Incident management
Problem management
Change management
Release management
Team leadership
Operational governance
Automation
AI-enabled solutions
Microsoft Copilot
Stakeholder management
Vendor management
Risk management
ServiceNow
Jira

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Application Support
Service Desk
Incident Management
Problem Management
Change Management
Release Management
IT Operations
Automation
Artificial Intelligence
Microsoft Copilot
ServiceNow
Jira
Capital Markets
Corporate Banking
Operational Governance
Risk Management
ITIL
Stakeholder Management
Vendor Management
Disaster Recovery
Root Cause Analysis
Operational Analytics
Banking Technology
Leadership
Coaching
Performance Metrics
Compliance
Regulatory Readiness
Process Optimization

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