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Added 9 mins ago
YO
Early Childhood Assistant
YMCA of Greater Toronto
Clarington, ON · Newcastle, ON
- Full-time
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Added 9 mins ago
M
Intermediate Software Developer
MDA
Ottawa, ON · Kanata, ON
- Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The global MDA…
Added 38 mins ago
P
Test Administrator
Pearson
Halifax, NS
- Part-time
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson…
Added 38 mins ago
BM
Cardiology TAS (12 months contract)
Bristol Myers Squibb
Field - Canada
- Full-time
Bristol Myers Squibb is a leader in Cardiovascular medicine, with almost 50 years of experience in this therapeutic area and a rich CV pipeline. Reporting to the Associate National Sales…
Added 53 mins ago
TS
Dispatcher
The Seaboard Transport Group
Dartmouth, NS
- Full-time
At Seaboard Transport, we’re proud to be a leader in safe, reliable, and efficient transportation solutions. We’re looking for a Driver Coordinator who thrives in a fast-paced environment,…
Added 1 hour ago
TS
Class 1 - Mail Company Driver - PM Shift - Sign-On BONUS
The Seaboard Transport Group
St. John's, NL
- Full-time
…opportunity to explore a variety of career paths with an industry leader in transportation. Our operations span liquid bulk petroleum and chemical transportation, dry bulk products, food…
Added 3 hours ago
PA
Robotics Technician
Prodomax Automation Ltd.
Barrie, ON
- Full-time
We are actively seeking a Robotics Technician to join the Prodomax Team. Hiring date to be determined.
Added 3 hours ago
SM
Unit Service Worker Environmental Services - Weekends
St. Michael's Hospital
Toronto, ON
- Temporary
…infection control procedures, and by alerting the Clinical Leader/Manager and/or R.N. in charge to unauthorized persons in the…
Added 3 hours ago
SM
Unit Service Worker Environmental Services - Weekends
St. Michael's Hospital
Toronto, ON
- Temporary
…infection control procedures, and by alerting the Clinical Leader/Manager and/or R.N. in charge to unauthorized persons in the…
Added 5 hours ago
TA
Director; Business Development Canada
Top Aces
Canada
- Full-time
Top Aces is a privately owned, Montreal-based global leader in aerospace and defence founded in 2000 by three former Royal Canadian Air Force CF-18 fighter pilots. We provide advanced…
Added 5 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Success in this role will require a leader who can influence, build trust across diverse stakeholder groups, navigate competing priorities, and create shared accountability for safety…
Added 6 hours ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
This role is ideal for a hospitality leader ready to grow - someone who takes pride in service standards, team development, and operational excellence.
Added 6 hours ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
This role is ideal for a hospitality leader ready to grow - someone who takes pride in service standards, team development, and operational excellence.
Added 7 hours ago
G
Senior HPC and Platform Engineer
GeoSoftware
Calgary, AB
- Full-time
GeoSoftware is a global leader in Geoscience Software and provides a comprehensive range of software solutions that support our clients to achieve their goals. Our tools help our clients to…
Added 8 hours ago
TS
Owner Operator
The Seaboard Transport Group
North Bay, ON
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 8 hours ago
K
SOC Specialist L2
Kyndryl
Barrie, ON
- Full-time
…access to skilling and certification programs needed to excel in Security & Resiliency, while simultaneously supporting your personal growth. Whether you envision your career path as a…
Added 9 hours ago
OV
Facility Operator | Full-Time | Temple Gardens Centre
Oak View Group
Moose Jaw, SK
- $20 to $22 CAD / hour
- Full-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 11 hours ago
ES
Casual Security Guard - Niagara Falls, Ontario
Equans Services Canada & US
Niagara Falls, ON
- Temporary
We are looking for a Security Guard (Casual)!
Added 13 hours ago
TT
Manufacturing Operations Manager
Tallman Technologies Inc.
Burlington, ON
- Full-time
Reporting directly to the Vice President, you will oversee Tallman's day-to-day manufacturing operations and work closely with employees, customers and the broader leadership team.
Added 13 hours ago
TW
Manager, Wealth Advice and Planning
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for a high performing, results driven leader to come on board as our Manager, Wealth Advice and Planning. In this role, you will play a key role in providing leadership,…
Added 13 hours ago
TW
Manager, Wealth Advice and Planning
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for a high performing, results driven leader to come on board as our Manager, Wealth Advice and Planning. In this role, you will play a key role in providing leadership,…
Added 14 hours ago
PC
Sr. Building Science Technologist
Pinchin Canada
Kelowna, BC
- Full-time
…building challenges, and growing with a respected industry leader, Pinchin wants to hear from…
Added 14 hours ago
C
Production Team Leader (Cabico Coaticook)
Cabico&co
Magog, QC
- Full-time
The Production Team Leader supports the daily operations of their department by coordinating the work of their team and ensuring established procedures are followed. Acting as a key point…
Added 14 hours ago
C
Production Team Leader (Cabico Coaticook)
Cabico&co
Sherbrooke, QC
- Full-time
The Production Team Leader supports the daily operations of their department by coordinating the work of their team and ensuring established procedures are followed. Acting as a key point…
Added 15 hours ago
PG
Service Technician
Pine Glen Group
Oakville, ON
- Full-time
Provide recommendations to improve processes and enhance Pine Glen’s position as an industry leader.

BMO

Team Lead - Corporate & Commercial Service Desk & Application Support

Halifax, NS, Canada
Nova_Ctr, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

Application Deadline:

10/30/2026

Address:

1675 Grafton Street

Job Family Group:

Technology

Join BMO and help shape the future of banking technology operations.

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. As a Team Lead - Corporate & Commercial Service Desk & Application Support team, you will play a critical role in ensuring the stability, reliability, and continuous improvement of technology platforms that support our Corporate, Commercial Banking and Capital Markets businesses.

This is an exciting opportunity for a hands-on leader who thrives in a dynamic environment and is passionate about operational excellence, service delivery, innovation, and people leadership. You will lead a high-performing team responsible for production support, incident management, service desk operations, application onboarding, user provisioning, and operational governance across a diverse portfolio of business-critical applications.

As BMO continues to expand its technology capabilities, you'll have the opportunity to help drive key strategic initiatives, including onboarding new Capital Markets applications, advancing AI-enabled automation, enhancing operational processes, and championing the adoption of Microsoft Copilot and other emerging technologies.

What You'll Do

Leadership & Service Delivery

Lead day-to-day production support and service delivery activities for a portfolio of Corporate & Commercial Banking and Capital Markets applications.
Provide leadership, coaching, and direction to a team of support professionals while fostering a culture of accountability, collaboration, and continuous improvement.
Manage ticket queues, backlog prioritization, workload distribution, resource planning, and operational performance metrics.
Ensure exceptional service delivery by maintaining platform availability, stability, performance, scalability, and operational readiness.

Incident & Operational Management

Coordinate and lead incident management activities, including service restoration, stakeholder communications, escalations, and root cause analysis.
Oversee production readiness, release support, deployment activities, disaster recovery exercises, and operational compliance requirements.
Ensure completion of daily monitoring, health checks, and operational controls to maintain audit and regulatory readiness.
Drive adherence to Incident, Problem, Change, and Release Management best practices.

Strategic Improvement & Innovation

Identify and implement opportunities to improve efficiency through automation, AI-enabled solutions, and process optimization.
Champion Microsoft Copilot and other AI technologies to enhance productivity, reporting, knowledge management, and decision-making.
Support ongoing initiatives including application onboarding, support model expansion, service management transformation, and operational modernization.
Develop and maintain operational documentation, runbooks, process flows, knowledge repositories, and support procedures.

Stakeholder & Vendor Management

Build strong relationships with business partners, technology teams, security teams, and external vendors.
Collaborate across functions to establish operational roadmaps and ensure alignment with strategic business objectives.
Manage vendor relationships, support agreements, licensing requirements, service performance expectations, and compliance obligations.
Act as a trusted advisor by providing analytical, technical, and operational expertise to stakeholders.

Risk & Compliance

Execute responsibilities in accordance with BMO's Risk Management Framework and Risk Culture.
Ensure compliance with technology standards, policies, service level agreements, and regulatory requirements.
Make sound, risk-informed decisions that protect customers, assets, and the bank while enabling business growth.

What You'll Bring

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
5+ years of experience in Production Support, Application Support, Service Delivery, or IT Operations.
2+ years of experience leading support teams or serving in a Team Lead capacity.
Experience supporting banking, capital markets, trading, financial services, or other highly regulated environments.
Strong understanding of Incident, Problem, Change, and Release Management processes.
Proven track record of driving operational improvements and service excellence.
Demonstrated experience leveraging AI tools, including Microsoft Copilot or similar technologies, to improve operational outcomes.
Strong analytical, problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

ITIL Certification.
Microsoft Copilot, AI Fundamentals, Automation, or related certifications.
Experience with ServiceNow and/or Jira.
Experience with operational analytics, reporting, automation, and workflow optimization.
Exposure to Capital Markets and Corporate Banking technology environments.

Key Competencies

Service Delivery Leadership
Production Support Management
Incident & Problem Management
Stakeholder Management
Resource & Capacity Planning
Continuous Improvement
AI & Automation Mindset
Data-Driven Decision Making
Communication & Influencing Skills
Customer Focus
Operational Excellence
Risk Management & Compliance

Working at BMO

At BMO, you'll have the opportunity to make meaningful contributions while working alongside talented colleagues in a collaborative and innovative environment. We invest in our people, encourage continuous learning, and support career growth through challenging work, leadership development, and access to emerging technologies.

If you're a hands-on technology leader with a passion for operational excellence, AI-driven innovation, and delivering exceptional service, we'd love to hear from you.

Boldly Grow the Good in business and life. Join BMO and make an impact.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Lead a high-performing team in managing production support, incident management, and operational governance for critical banking applications. Drive strategic initiatives including AI-enabled automation, application onboarding, and the adoption of emerging technologies like Microsoft Copilot.

Requirements

Requires a bachelor's degree in a relevant field and at least 5 years of experience in production or application support. Candidates must have 2+ years of leadership experience and a strong understanding of ITIL-based service management processes.

Skills

Production support
Application support
Service delivery
Incident management
Team leadership
Operational governance
Automation
AI-enabled solutions
Microsoft Copilot
ServiceNow
Jira
Stakeholder management
Risk management
Problem management
Change management
Release management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Application Support
Service Desk
Incident Management
Problem Management
Change Management
Release Management
IT Operations
Service Delivery
Automation
Artificial Intelligence
Microsoft Copilot
ServiceNow
Jira
Capital Markets
Corporate Banking
Operational Governance
Risk Management
Regulatory Compliance
ITIL
Stakeholder Management
Vendor Management
Disaster Recovery
Production Readiness
Banking Technology

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