Find work in Canada.

321,212 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 22 mins ago
AI
Human Resources Business Partner
ATS Industrial Automation
Woodbridge, ON
- Full-time
With support of their manager, recommend, develop, and administer human resources policies, procedures, and programs in support of business initiatives ensuring compliance with governing…
Added 22 mins ago
B
Tenant Services Coordinator
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 22 mins ago
CM
Sport & Exercise Medicine Physician
Changepain Medical & Allied Health Clinic
Burnaby, BC
- Contract
Version / review cycle: v1.0 - reviewed annually by Medical Director & Operations Manager
Added 22 mins ago
A
Senior Incident and Problem Manager
Aviso
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 22 mins ago
N
Regional Sales Manager - Central Region
Nexans
Markham, ON
- Full-time
Analyze business performance and provide recommendations to drive sales growth and improve margins
Added 22 mins ago
S
Meat - Manager Meat
Sobeys
Dawson Creek, BC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 22 mins ago
SC
Meat - Manager Meat
Safeway Canada
Dawson Creek, BC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 52 mins ago
DR
Vice President, Operations
DMC Recruitment Group
Steinbach, MB
- Full-time
…family owned, and deeply rooted in the Steinbach community, the business has grown from a small local operation into Manitoba’s largest independently owned building supply…
Added 1 hour ago
M
Senior Software Engineer - Card Network Integration
Marqeta
Remote, Canada
- Full-time
- Remote
You bring 5+ years of experience in software, or data engineering, ideally in payments or financial services processing and are comfortable driving outcomes with limited direction
Added 1 hour ago
Principal Product Manager (Healthcare Solutions)
Open Text Corporation
Richmond Hill, ON
Job Title: Principal Product Manager (OpenText Business Network - Healthcare Solutions)
Added 1 hour ago
A
Senior Incident and Problem Manager
Aviso
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 1 hour ago
BR
Development Manager
Brookfield Residential
Calgary, AB
- Full-time
The Development Manager is directly responsible for the land development process including production planning, management of the detailed design process, achieving regulatory approvals,…
Added 1 hour ago
TM
Operations Manager, Bridging Divides
Toronto Metropolitan University
Toronto, ON
- Temporary
The Office of the Vice-President, Research and Innovation (OVPRI) is looking for an Operations Manager to support the Bridging Divides research program. This role will coordinate the…
Added 1 hour ago
LT
Technical Product Manager (Hardware & Accessories)
LMI Technologies
Burnaby, BC
- Full-time
Salary Range: $90,400 to $128,820 + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)
Added 1 hour ago
LT
IT Service Professional
LMI Technologies
Burnaby, BC
- $46,403 to $58,000 CAD / year
- Full-time
Salary Range: $46,400 - $58,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).
Added 1 hour ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Remote, Canada
- Full-time
- Remote
The Senior Services Project Manager is responsible for the day-to-day delivery of the UKG product suite. The Project Manager is expected to manage all stages of the implementation life…
Added 1 hour ago
S
Client Solution and Delivery Manager
SLB
Edmonton, AB
- Full-time
Monitor project costs, forecasts, and financial performance, ensuring accurate tracking through invoicing and revenue recognition.
Added 1 hour ago
LT
Technical Product Manager (Hardware & Accessories)
LMI Technologies
Burnaby, BC
- Full-time
Salary Range: $90,400 to $128,820 + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)
Added 1 hour ago
T
Senior Manager, Finance, Global Controls Office (Policies, SOX)
TD
Toronto, ON
- Full-time
Reporting to the AVP, GCO, the Senior Manager, GCO will be responsible for providing strategic guidance and oversight over financial reporting governance policies and control frameworks…
Added 1 hour ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring…
Added 2 hours ago
C
Field & Infusion Nurse (RPN/LPN)
Cencora
Belleville, ON · Bowmanville, ON · ON
- Part-time
Participate regularly in team web-based meetings/training sessions with the Business Area Manager, RNE and Nurse Champion to maintain and enhance professional practice standards.
Added 2 hours ago
Sr Strategic Supply Chain Manager, Canada Softlines, Canada Retail Softlines
Amazon
Toronto, ON
As a Senior Strategic Supply Chain Manager for Canada Softlines, you will be at the forefront of strategic planning, execution, and optimization of Amazon's supply chain operations. In this…
Added 2 hours ago
M-
Automotive Store Manager
Midas - Edmonton 5392
Edmonton, AB
- $70,000 to $120,000 CAD / year
- Other
Looking to contribute and learn responsibility for operations, financial performance, morale, and growth initiatives?
Added 2 hours ago
O
Principal Product Manager (Healthcare Solutions)
OpenText
Richmond Hill, ON
- Full-time
Job Title: Principal Product Manager (OpenText Business Network - Healthcare Solutions)
Added 2 hours ago
B
Specialist, Supply Chain (Systems & Avionics)
Bombardier
Dorval, QC
- Full-time
Support commodity manager in the performance development plan process.

BMO

Team Lead - L2 End User Desktop Support

Toronto, ON, Canada
SCC, Canada

$55,500.00 - $120,000.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: Typically, 4-6 years of experience supporting enterprise desktop environments, end user technologies, and IT operations.
Posting language: English
Posted: Oct 2, 2026

Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

Job Description – L2 Desktop Team Lead

Provides Level 2 end user support while acting as the technical lead and primary escalation point for the Desktop Support team in a 24x7x365 support environment. Monitors and restores services for critical end user-facing systems to ensure service levels are met and customer experience is maintained. Leads day-to-day operational activities, provides advanced troubleshooting support, and serves as a subject matter expert for desktop technologies, branch devices, support processes, and incident management.

Acts as the primary resource for coaching, mentoring, and developing team members, promoting knowledge sharing, technical growth, and operational excellence. Partners closely with infrastructure, application, security, and business teams to support incident resolution, major incident activities, service improvements, and technology initiatives. Utilizes ServiceNow and Power BI to analyze operational performance, produce management reporting, identify trends, and support data-driven decision making.

Key Responsibilities

Provides Level 2 support for end user-facing systems, including advanced technical troubleshooting and resolution of complex incidents.
Acts as the primary escalation point and technical lead for Desktop Support Analysts, providing guidance on complex incidents, problem resolution, support processes, and operational best practices.
Leads daily operational activities, ensuring adherence to service level agreements, support processes, operational standards, and customer service expectations.
Coaches, mentors, and develops team members through knowledge sharing, training, technical guidance, and hands-on support to strengthen team capability and performance.
Supports and maintains desktops, laptops, printers, and related peripheral technologies while providing end-to-end technology support, including workstation, application, and network connectivity troubleshooting.
Collaborates with infrastructure, application, security, business teams, and external support groups to support timely incident resolution, effective escalation, and service restoration.
Monitors service performance and proactively identifies operational issues, recurring trends, risks, and opportunities for service improvement.
Develops, maintains, and enhances knowledge articles, support documentation, runbooks, and operational procedures.
Ensures accurate and timely ticket management, documentation, and audit compliance within ServiceNow.
Creates and maintains operational dashboards, trend analysis, and management reporting using ServiceNow and Power BI to support performance reviews, operational insights, and continuous improvement initiatives.
Promotes adherence to organizational standards, operational controls, security requirements, regulatory requirements, and industry best practices.
Supports Incident and Major Incident Management activities, including triage, investigation, technical coordination, stakeholder communication, service restoration, escalation management, and post-incident follow-up activities.
Identifies recurring issues and collaborates with support teams to assist in root cause analysis, problem management activities, and implementation of permanent corrective actions.
Exercises judgment to identify, diagnose, and resolve complex technical and operational challenges while working independently in ambiguous situations.
Identifies opportunities to strengthen operational capability through process improvements, knowledge management practices, and technical development initiatives.
Broader work or accountabilities may be assigned as needed.

Qualifications

Typically, 4-6 years of experience supporting enterprise desktop environments, end user technologies, and IT operations.
Previous experience providing technical leadership, coaching, mentoring, and developing technical support staff within a support organization.
Ability to lead by example and foster a collaborative, high-performing team environment.
Strong experience supporting Windows 10/11, Microsoft 365, desktop hardware, peripheral devices, and end user technologies.
Experience supporting branch technologies is considered a strong asset, including branch workstations, cheque scanners, PIN pads, cash recycler units (CRUs), and related banking peripherals.
Understanding of Information Technology operating processes, including monitoring, logging, alerting, compliance, and operational controls.
Demonstrated ability to diagnose and resolve complex technical issues using structured troubleshooting methodologies.
Advanced knowledge of support and operations practices, processes, and technologies obtained through formal training and practical experience.
Strong understanding of IT service management processes, including Incident, Request, Problem, and Change Management.
Advanced experience using ServiceNow for incident and request management, reporting, dashboard creation, trend analysis, and operational performance monitoring.
Experience participating in or leading Major Incident Management activities, including technical coordination, stakeholder communication, service restoration, and post-incident review activities.
Experience supporting remote users and hybrid workplace environments.
Strong verbal and written communication, customer service, collaboration, and stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences.
Strong analytical, problem-solving, and decision-making skills.
Ability to prioritize competing demands and manage multiple issues simultaneously.
Data-driven decision-making skills.
Experience creating reports, dashboards, and data visualizations using Power BI.
Knowledge of banking technology environments and regulatory requirements is an asset.
Bilingual (English/French) is considered a strong asset.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply About employer

More about this job

Responsibilities

The Team Lead provides Level 2 end-user support while acting as the primary escalation point and technical lead for the Desktop Support team. They are responsible for coaching team members, monitoring service performance, and utilizing tools like ServiceNow and Power BI to ensure operational excellence.

Requirements

Candidates should have 4-6 years of experience in enterprise desktop environments and technical leadership roles. Proficiency in Windows 10/11, Microsoft 365, and IT service management processes is required, along with strong analytical and communication skills.

Skills

Desktop support
Technical leadership
Incident management
ServiceNow
Power BI
Windows 10/11
Microsoft 365
Troubleshooting
Coaching
Mentoring
Hardware support
Network connectivity
Data analysis
Stakeholder management
Problem management
Change management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
L2 Support
ServiceNow
Power BI
Windows 10
Windows 11
Microsoft 365
Incident Management
Problem Management
Change Management
IT Operations
Hardware
Peripheral Devices
Branch Technologies
Banking Technology
Technical Leadership
Mentoring
Data-driven Decision Making
Operational Excellence
Service Level Agreements
Major Incident Management
Root Cause Analysis
Runbooks
Compliance
Regulatory Requirements
Hybrid Workplace
Stakeholder Management
Troubleshooting
Reporting
Dashboards

Report this job