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Added 1 hour ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 5 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Develop meaningful reports and insights that support clinical and operational teams through reporting, analytics, and process optimization.
Added 15 hours ago
Electrical Engineer
SMART Technologies
Calgary, AB
…looking for an energetic and passionate Electrical Engineer. Reporting to the Manager, Electrical Engineering, you will be responsible for developing new products that incorporate 4K HDMI,…
Added 15 hours ago
CF
Personal Training Manager
Crunch Fitness Canada
Hamilton, ON
- $50,000 CAD / year
- Full-time
Maintain meticulous reporting and data to gain insights into the department's performance.
Added 21 hours ago
Customer Data & Identity Specialist
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Reporting to the Digital Analytics Manager, the Specialist ensures that customer data provided by Enterprise Data team is accurately mapped, standardized, unified, and made activation‑ready…
Added 21 hours ago
K
People and Culture Specialist
KFC
Vaughan, ON
- Full-time
…Restaurant Support Centre employees, providing timely, accurate and customer-focused support while escalating matters to the Manager, P&C Business Partner as…
Added 23 hours ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 1 day ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Leverage BI tools and automation to streamline reporting and enhance insights
Added 1 day ago
M
Gestionnaire de comptes clés, Unité d’affaires Animaux de compagnie – Santé animale / Key Account Manager, Companion Animal Business Unit - Animal Health
Merck
Calgary, AB · Edmonton, AB · ON · Kirkland, QC
- Full-time
Added 1 day ago
EC
Intern, Field Service Representative (4/8 months) - Ottawa, ON
Eaton Corporation
Ottawa, ON
- Full-time
…electrical field. This role will provide you with valuable insights into the industry and prepare you for a successful career in the electrical field. Joining EESS-Canada means being part…
Added 1 day ago
'
Agriculture Supply Analyst
''
Toronto, ON
- Full-time
Reporting to the Senior Manager, North America Agriculture Appetizer Supply, the Agriculture Supply Analyst is responsible for ensuring the efficient flow of agricultural raw materials…
Added 1 day ago
OR
Field Sales Team Lead - Calgary & Surrounding Area
OSL Retail Services Inc
Calgary, AB
- Other
Monitor customer feedback and translate insights into actionable initiatives
Added 1 day ago
PL
Marketing Manager
Pomeroy Lodging
Kananaskis, AB
- Full-time
As a Marketing Manager, you will be responsible for developing and implementing effective marketing strategies to drive brand awareness, customer engagement, and revenue growth. This role…
Added 1 day ago
CH
Trade Marketing Manager
Charton Hobbs Group
Calgary, AB
- Full-time
The Trade Marketing Manager, Alberta is responsible for developing and recommending trade marketing strategies and annual commercial plans that support business objectives and drive…
Added 1 day ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Leverage BI tools and automation to streamline reporting and enhance insights
Added 1 day ago
Manager, Mortgage Pricing Analytics
Scotiabank
Toronto, ON
Deliver business insights by effectively leveraging technical tools including SAS Enterprise Guide, Base SAS, Python and Power BI for all management reporting activities
Added 1 day ago
EI
Manager, Data Products & Analytics Modernization
Enercare Inc.
Markham, ON
- Full-time
Reporting to the Director, Data Strategy & Analytics, you will lead a highly visible team as we execute our data strategy and evolve DS&A into an insights-driven, product-oriented function.…
Added 1 day ago
JC
PRODUCT & PRICING MANAGER - PRODUCT & PRICING MANAGER
JJS Canada
Aurora, ON
- Full-time
Reporting to the Commercial Director, the Product & Pricing Manager is responsible for managing and developing the company’s product portfolio, as well as the operational management of…
Added 1 day ago
RO
Assistant Manager, Retail In-store Sales & Service (12-month Contract)
Royal Ontario Museum
Toronto, ON
- $26 CAD / hour
- Part-time
We are seeking an enthusiastic, customer-focused Assistant Manager, Retail In-store Sales & Service to help lead daily sales and service operations in ROM's retail store.
Added 1 day ago
KE
People & Culture Specialist
KFC Europe
Vaughan, ON
- Full-time
…Restaurant Support Centre employees, providing timely, accurate and customer-focused support while escalating matters to the Manager, P&C Business Partner as…
Added 1 day ago
Senior Technical Manager, Geotechnical Engineering
WSP
Thunder Bay, ON
Demonstrated success in customer services, client management and proposal/report writing.
Added 1 day ago
OM
Supply Chain Optimization Manager
Ontario Medical Supply
Mississauga, ON
- $75,000 to $85,000 CAD / year
- Full-time
…for transforming operational data into actionable business insights while improving warehouse productivity, inventory flow, transportation performance, and customer service…
Added 1 day ago
B
Client Delivery Associate
BMO
Winnipeg, MB
- Full-time
Analyses client feedback, market trends, and competitive intelligence to provide actionable insights for strategic planning.
Added 1 day ago
RO
Assistant Manager, Retail In-store Sales & Service (12-month Contract)
Royal Ontario Museum
Toronto, ON
- Part-time
We are seeking an enthusiastic, customer-focused Assistant Manager, Retail In-store Sales & Service to help lead daily sales and service operations in ROM's retail store.
Added 1 day ago
AC
Performance Manager National Auto Claims -
Allstate Canada
Canada
- Full-time
The Claims Performance Manager is responsible for understanding their respective disciplines claims performance and operational performance. The incumbent will work with key partners in the…

BMO

Team Lead - L2 End User Desktop Support

Toronto, ON, Canada
SCC, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: Typically, 4-6 years of experience supporting enterprise desktop environments, end user technologies, and IT operations.
Posting language: English
Posted: Oct 2, 2026

Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

Job Description – L2 Desktop Team Lead

Provides Level 2 end user support while acting as the technical lead and primary escalation point for the Desktop Support team in a 24x7x365 support environment. Monitors and restores services for critical end user-facing systems to ensure service levels are met and customer experience is maintained. Leads day-to-day operational activities, provides advanced troubleshooting support, and serves as a subject matter expert for desktop technologies, branch devices, support processes, and incident management.

Acts as the primary resource for coaching, mentoring, and developing team members, promoting knowledge sharing, technical growth, and operational excellence. Partners closely with infrastructure, application, security, and business teams to support incident resolution, major incident activities, service improvements, and technology initiatives. Utilizes ServiceNow and Power BI to analyze operational performance, produce management reporting, identify trends, and support data-driven decision making.

Key Responsibilities

Provides Level 2 support for end user-facing systems, including advanced technical troubleshooting and resolution of complex incidents.
Acts as the primary escalation point and technical lead for Desktop Support Analysts, providing guidance on complex incidents, problem resolution, support processes, and operational best practices.
Leads daily operational activities, ensuring adherence to service level agreements, support processes, operational standards, and customer service expectations.
Coaches, mentors, and develops team members through knowledge sharing, training, technical guidance, and hands-on support to strengthen team capability and performance.
Supports and maintains desktops, laptops, printers, and related peripheral technologies while providing end-to-end technology support, including workstation, application, and network connectivity troubleshooting.
Collaborates with infrastructure, application, security, business teams, and external support groups to support timely incident resolution, effective escalation, and service restoration.
Monitors service performance and proactively identifies operational issues, recurring trends, risks, and opportunities for service improvement.
Develops, maintains, and enhances knowledge articles, support documentation, runbooks, and operational procedures.
Ensures accurate and timely ticket management, documentation, and audit compliance within ServiceNow.
Creates and maintains operational dashboards, trend analysis, and management reporting using ServiceNow and Power BI to support performance reviews, operational insights, and continuous improvement initiatives.
Promotes adherence to organizational standards, operational controls, security requirements, regulatory requirements, and industry best practices.
Supports Incident and Major Incident Management activities, including triage, investigation, technical coordination, stakeholder communication, service restoration, escalation management, and post-incident follow-up activities.
Identifies recurring issues and collaborates with support teams to assist in root cause analysis, problem management activities, and implementation of permanent corrective actions.
Exercises judgment to identify, diagnose, and resolve complex technical and operational challenges while working independently in ambiguous situations.
Identifies opportunities to strengthen operational capability through process improvements, knowledge management practices, and technical development initiatives.
Broader work or accountabilities may be assigned as needed.

Qualifications

Typically, 4-6 years of experience supporting enterprise desktop environments, end user technologies, and IT operations.
Previous experience providing technical leadership, coaching, mentoring, and developing technical support staff within a support organization.
Ability to lead by example and foster a collaborative, high-performing team environment.
Strong experience supporting Windows 10/11, Microsoft 365, desktop hardware, peripheral devices, and end user technologies.
Experience supporting branch technologies is considered a strong asset, including branch workstations, cheque scanners, PIN pads, cash recycler units (CRUs), and related banking peripherals.
Understanding of Information Technology operating processes, including monitoring, logging, alerting, compliance, and operational controls.
Demonstrated ability to diagnose and resolve complex technical issues using structured troubleshooting methodologies.
Advanced knowledge of support and operations practices, processes, and technologies obtained through formal training and practical experience.
Strong understanding of IT service management processes, including Incident, Request, Problem, and Change Management.
Advanced experience using ServiceNow for incident and request management, reporting, dashboard creation, trend analysis, and operational performance monitoring.
Experience participating in or leading Major Incident Management activities, including technical coordination, stakeholder communication, service restoration, and post-incident review activities.
Experience supporting remote users and hybrid workplace environments.
Strong verbal and written communication, customer service, collaboration, and stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences.
Strong analytical, problem-solving, and decision-making skills.
Ability to prioritize competing demands and manage multiple issues simultaneously.
Data-driven decision-making skills.
Experience creating reports, dashboards, and data visualizations using Power BI.
Knowledge of banking technology environments and regulatory requirements is an asset.
Bilingual (English/French) is considered a strong asset.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Team Lead provides Level 2 end-user support while acting as the primary escalation point and technical lead for the Desktop Support team. They are responsible for coaching team members, monitoring service performance, and utilizing tools like ServiceNow and Power BI to ensure operational excellence.

Requirements

Candidates should have 4-6 years of experience in enterprise desktop environments and technical leadership roles. Proficiency in Windows 10/11, Microsoft 365, and IT service management processes is required, along with strong analytical and communication skills.

Skills

Desktop support
Technical leadership
Incident management
ServiceNow
Power BI
Windows 10/11
Microsoft 365
Troubleshooting
Coaching
Mentoring
Hardware support
Network connectivity
Data analysis
Stakeholder management
Problem management
Change management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
L2 Support
ServiceNow
Power BI
Windows 10
Windows 11
Microsoft 365
Incident Management
Problem Management
Change Management
IT Operations
Hardware
Peripheral Devices
Branch Technologies
Banking Technology
Technical Leadership
Mentoring
Data-driven Decision Making
Operational Excellence
Service Level Agreements
Major Incident Management
Root Cause Analysis
Runbooks
Compliance
Regulatory Requirements
Hybrid Workplace
Stakeholder Management
Troubleshooting
Reporting
Dashboards

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