Find work in Canada.

318,812 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
O
restaurant manager
Osmow's
Toronto, ON · Etobicoke, ON
- Full-time
Added 9 mins ago
HH
restaurant manager
Halibut House Fish and Chips Inc.
Niagara Falls, ON
- Full-time
Added 9 mins ago
LC
Beauty Manager, Hourly Part Time Day
Loblaw Companies Limited
London, ON
- Part-time
Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build…
Added 9 mins ago
LC
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 9 mins ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Pasadena, NL
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 9 mins ago
RG
Food Service Supervisor / Environmental Service Supervisor
Responsive Group Inc.
Windsor, ON
- Full-time
To show evidence of being focused on people’s feelings when interacting and knowing how to turn a task into positive social interaction.
Added 9 mins ago
MB
restaurant assistant manager
Mary Brown's Chicken
Pasadena, NL
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 10 mins ago
Chief Estimator
State Window Corporation
Vaughan, ON
We take immense pride in our work, our people, and our unwavering commitment to excellence.
Added 25 mins ago
Accounting Manager
Adventurer Manufacturing
BC · Abbotsford, British Columbia
The Accounting Manager is responsible for the day-to-day accounting operations and financial integrity of SCOUT’s Experiential Hubs.
Added 25 mins ago
QC - ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…Respect, and Integrity, we truly pride ourselves on seeing our people reach their full potential through growth, confidence, passion, and innovation.…
Added 55 mins ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 1 hour ago
S
store manager, Central and South Calgary. A.B
Starbucks
Calgary, AB
- $61,000 to $80,875 USD / year
- Full-time
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 1 hour ago
P
Retail Operations Manager
PetSmart
Ottawa, ON
- Full-time
PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy.…
Added 1 hour ago
CC
fruits and vegetables manager - retail
Convivio, Coopérative
Levis, QC
- Full-time
Added 1 hour ago
R
Department manager
RONA
Brossard, QC
- Full-time
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the…
Added 1 hour ago
TL
HACCP & CTPAT/PIP Specialist
Transx Ltd
Calgary, AB · Rosser, MB
- Full-time
…includes conducting audits and working closely with terminals and operations to integrate safety protocols. As a leader in safety and supply chain security, the HACCP and CTPAT/PIP…
Added 1 hour ago
CC
Corporate Partnerships, Senior Specialist
Canadian Cancer Society
Vancouver, BC
- $56,000 to $64,500 CAD / year
- Full-time
…optimization (e.g. Campaign metrics in real time) to the Senior Manager, Corporate…
Added 1 hour ago
CC
Signature Programs Specialist
Canadian Cancer Society
Calgary, AB
- $52,000 to $56,000 CAD / year
- Full-time
This position will report to the Manager of Signature Programs who directs our national volunteer recruitment and retention/stewardship strategy for our Run for the Cure events across…
Added 1 hour ago
Manager, Maintenance (ECC)
Explore Edmonton Corporation
Edmonton, AB
Join a dynamic and operations-focused team as the Manager, Maintenance, supporting the Edmonton Convention Centre at Explore Edmonton, where you will play a leadership role in ensuring one…
Added 1 hour ago
HC
Print / Press Room Manager
Hartmann Canada Inc
Brantford, ON
- $110,000 to $115,000 CAD / year
- Full-time
Reporting to the Production Manager, the Print / Press Room Manager is responsible for overseeing all aspects of printing operations in a 24/7 food-grade packaging facility, ensuring…
Added 1 hour ago
XI
Senior Engineering Manager - ERP
Xplore Inc
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a technical team as we embark on a company-wide ERP transformation. This is your opportunity to use cutting…
Added 1 hour ago
YO
Finance Manager- Audit & Special Reports- Full-Time
YMCA of Three Rivers
Cambridge, ON
- $110,000 to $120,000 CAD / year
- Full-time
Cambridge – Manager of Finance, Audit & Special Reports
Added 1 hour ago
CF
Inside Sales and Service Representative
Calgary Fasteners Tool
Nanaimo, BC
- Up to $21.54 CAD / hour
Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with diverse groups of people.
Added 1 hour ago
BS
Food Service Area Supervisor
Bento Sushi
Ottawa, ON
- Up to $50,000 CAD / year
- Full-time
Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic…
Added 1 hour ago
BS
Regional Manager (Food Service)
Bento Sushi
Ottawa, ON
- Up to $60,000 CAD / year
- Full-time
Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic…

BMO

Team Lead - L2 End User Desktop Support

Toronto, ON, Canada
SCC, Canada

$55,500.00 - $120,000.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: Typically, 4-6 years of experience supporting enterprise desktop environments, end user technologies, and IT operations.
Posting language: English
Posted: Oct 2, 2026

Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

Job Description – L2 Desktop Team Lead

Provides Level 2 end user support while acting as the technical lead and primary escalation point for the Desktop Support team in a 24x7x365 support environment. Monitors and restores services for critical end user-facing systems to ensure service levels are met and customer experience is maintained. Leads day-to-day operational activities, provides advanced troubleshooting support, and serves as a subject matter expert for desktop technologies, branch devices, support processes, and incident management.

Acts as the primary resource for coaching, mentoring, and developing team members, promoting knowledge sharing, technical growth, and operational excellence. Partners closely with infrastructure, application, security, and business teams to support incident resolution, major incident activities, service improvements, and technology initiatives. Utilizes ServiceNow and Power BI to analyze operational performance, produce management reporting, identify trends, and support data-driven decision making.

Key Responsibilities

Provides Level 2 support for end user-facing systems, including advanced technical troubleshooting and resolution of complex incidents.
Acts as the primary escalation point and technical lead for Desktop Support Analysts, providing guidance on complex incidents, problem resolution, support processes, and operational best practices.
Leads daily operational activities, ensuring adherence to service level agreements, support processes, operational standards, and customer service expectations.
Coaches, mentors, and develops team members through knowledge sharing, training, technical guidance, and hands-on support to strengthen team capability and performance.
Supports and maintains desktops, laptops, printers, and related peripheral technologies while providing end-to-end technology support, including workstation, application, and network connectivity troubleshooting.
Collaborates with infrastructure, application, security, business teams, and external support groups to support timely incident resolution, effective escalation, and service restoration.
Monitors service performance and proactively identifies operational issues, recurring trends, risks, and opportunities for service improvement.
Develops, maintains, and enhances knowledge articles, support documentation, runbooks, and operational procedures.
Ensures accurate and timely ticket management, documentation, and audit compliance within ServiceNow.
Creates and maintains operational dashboards, trend analysis, and management reporting using ServiceNow and Power BI to support performance reviews, operational insights, and continuous improvement initiatives.
Promotes adherence to organizational standards, operational controls, security requirements, regulatory requirements, and industry best practices.
Supports Incident and Major Incident Management activities, including triage, investigation, technical coordination, stakeholder communication, service restoration, escalation management, and post-incident follow-up activities.
Identifies recurring issues and collaborates with support teams to assist in root cause analysis, problem management activities, and implementation of permanent corrective actions.
Exercises judgment to identify, diagnose, and resolve complex technical and operational challenges while working independently in ambiguous situations.
Identifies opportunities to strengthen operational capability through process improvements, knowledge management practices, and technical development initiatives.
Broader work or accountabilities may be assigned as needed.

Qualifications

Typically, 4-6 years of experience supporting enterprise desktop environments, end user technologies, and IT operations.
Previous experience providing technical leadership, coaching, mentoring, and developing technical support staff within a support organization.
Ability to lead by example and foster a collaborative, high-performing team environment.
Strong experience supporting Windows 10/11, Microsoft 365, desktop hardware, peripheral devices, and end user technologies.
Experience supporting branch technologies is considered a strong asset, including branch workstations, cheque scanners, PIN pads, cash recycler units (CRUs), and related banking peripherals.
Understanding of Information Technology operating processes, including monitoring, logging, alerting, compliance, and operational controls.
Demonstrated ability to diagnose and resolve complex technical issues using structured troubleshooting methodologies.
Advanced knowledge of support and operations practices, processes, and technologies obtained through formal training and practical experience.
Strong understanding of IT service management processes, including Incident, Request, Problem, and Change Management.
Advanced experience using ServiceNow for incident and request management, reporting, dashboard creation, trend analysis, and operational performance monitoring.
Experience participating in or leading Major Incident Management activities, including technical coordination, stakeholder communication, service restoration, and post-incident review activities.
Experience supporting remote users and hybrid workplace environments.
Strong verbal and written communication, customer service, collaboration, and stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences.
Strong analytical, problem-solving, and decision-making skills.
Ability to prioritize competing demands and manage multiple issues simultaneously.
Data-driven decision-making skills.
Experience creating reports, dashboards, and data visualizations using Power BI.
Knowledge of banking technology environments and regulatory requirements is an asset.
Bilingual (English/French) is considered a strong asset.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply About employer

More about this job

Responsibilities

The Team Lead provides Level 2 end-user support while acting as the primary escalation point and technical lead for the Desktop Support team. They are responsible for coaching team members, monitoring service performance, and utilizing tools like ServiceNow and Power BI to ensure operational excellence.

Requirements

Candidates should have 4-6 years of experience in enterprise desktop environments and technical leadership roles. Proficiency in Windows 10/11, Microsoft 365, and IT service management processes is required, along with strong analytical and communication skills.

Skills

Desktop support
Technical leadership
Incident management
ServiceNow
Power BI
Windows 10/11
Microsoft 365
Troubleshooting
Coaching
Mentoring
Hardware support
Network connectivity
Data analysis
Stakeholder management
Problem management
Change management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
L2 Support
ServiceNow
Power BI
Windows 10
Windows 11
Microsoft 365
Incident Management
Problem Management
Change Management
IT Operations
Hardware
Peripheral Devices
Branch Technologies
Banking Technology
Technical Leadership
Mentoring
Data-driven Decision Making
Operational Excellence
Service Level Agreements
Major Incident Management
Root Cause Analysis
Runbooks
Compliance
Regulatory Requirements
Hybrid Workplace
Stakeholder Management
Troubleshooting
Reporting
Dashboards

Report this job