Jobs in Canada

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Added 7 mins ago
SC
Commercial Lead
SYSTRA Canada
Toronto, ON
- Full-time
We are looking for a Senior Commercial Manager for the GoExpansion project as part of the MCS Delivery Partner Consortium.
Added 7 mins ago
YU
Manager, Communications
York University
Toronto, ON
- Contract
…function, responsible for establishing the University's overarching strategic communications approach and coordinating institutional communications. C&PA provides strategic advice, counsel…
Added 22 mins ago
OT
Sr. Manager Corporate Development
Open Text Corporation
Toronto, ON
- Other
…interesting work happens every day, in every department. The Sr. Manager, Corporate Development will play a pivotal role advising on a wide range of strategic programs, analyzing business…
Added 1 hour ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 2 hours ago
TC
Senior Quality Assurance Manager – Food Manufacturing
TROIS Collective
Toronto, ON
- Full-time
On-site (5 days per week)
Added 3 hours ago
GC
GMS Canada / Home Depot Account Manager
GMS Canada
AB · Corporate ON (CAN)
- Full-time
…initiatives driven by GMS Canada, ensuring consistent national execution of pricing, product assortment, service and delivery requirements while coordinating strategic initiatives that…
Added 4 hours ago
CC
Senior Manager New Business Development, Corporate Partnerships
Canadian Cancer Society
Toronto, ON
- Full-time
Job Title: Senior Manager New Business Development, Corporate Partnerships
Added 4 hours ago
TP
Senior Project Manager, Level II
Toronto Pearson International Airport
Toronto, ON
- Full-time
…million and may, at the higher end, exceed $50 million. The Senior Project Manager II will drive successful outcomes, influence forward-thinking management decisions and supports the…
Added 4 hours ago
S
Client Technology Manager - Enterprise AI Solutions
SaskTel
Regina, SK
- Full-time
…higher salary bands. Title of Engineer / Client Technology Manager will be determined based on qualifications of successful candidate - see qualification…
Added 4 hours ago
FC
Senior Director
Fedcap Canada
Hamilton, ON
- $160,000 to $185,000 CAD / year
- Full-time
Reporting to the President of Fedcap Inc./Fedcap Canada, the Vice President provides strategic and operational oversight of Fedcap Canada's employment services operations. As the senior…
Added 4 hours ago
S
Marketing Manager - Service Development (Innovation & Growth)
SaskTel
Regina, SK
- Full-time
…enhancements, and new business opportunities that align with strategic goals and priorities and have significant financial impact upon…
Added 4 hours ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
Private Capital x Commercial Effectiveness – Senior Consultant / Associate
Added 4 hours ago
AC
Manger, Project Development - Mining and Metals
Allnorth Consultants Limited
SK · Saskatchewan, Canada
- Full-time
Working closely with the Operations and Growth teams, the Project Development Manager will help shape and deliver Allnorth’s Mining & Metals strategy while driving growth across the sector.…
Added 5 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Ability to balance strategic thinking with hands-on execution
Added 5 hours ago
Data Strategy & Data Enabled Solutions - Senior Manager or Associate Director
EY
Toronto, ON
EY’s Canada Tax & Law Technology Group (CTTG) is seeking an experienced Associate Director / Senior Manager, Data Strategy & Data-Enabled Solutions to help define and scale our data…
Added 5 hours ago
SC
SAP Senior Project Manager - Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
A track record of engaging senior executive stakeholders and maintaining accountability across multi-workstream programs.
Added 5 hours ago
Technical Documentation Manager
Tigercat | MacDonald Steel
Brantford, ON
We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
Added 5 hours ago
PS
Senior Manager Cybersecurity - Governance Risk and Compliance
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $150,000 CAD / year
- Full-time
We are seeking an experienced Senior Manager, Cybersecurity – Governance, Risk & Compliance (GRC) to provide strategic leadership across the organization's cybersecurity program.
Added 5 hours ago
AW
VP & Head of Environmental, Canada
Allied World Assurance Company
Toronto, ON
- Full-time
The Vice President & Head of Environmental, Canada is responsible for the profitable growth, strategic leadership, and operational management of Allied World's Environmental business…
Added 6 hours ago
TU
Manager, Human Resources
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Manager, Human Resources is responsible for leading and overseeing the human resource activities and strategic goals for one of the university’s largest academic units, the Department…
Added 6 hours ago
D
Operations Manager, Growth Platforms
Deloitte
Calgary, AB
- Full-time
This is a collaborative, fast-moving team that brings structure, insight, and execution discipline to a complex portfolio. We work closely with senior leaders across businesses, industries,…
Added 6 hours ago
BR
Community Manager
Brookfield Residential
Calgary, AB
- Full-time
The Community Manager is the senior sales leader and on-site decision-maker responsible for driving sales performance, leading the sales centre team, and delivering a high-impact customer…
Added 6 hours ago
GT
Senior Project Manager, Level II
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…million and may, at the higher end, exceed $50 million. The Senior Project Manager II will drive successful outcomes, influence forward-thinking management decisions and supports the…
Added 6 hours ago
F
Business Development Coordinator
Fasken
Toronto, ON · Montreal, QC · Vancouver, BC
- Full-time
Reporting to the Senior Manager, Business Development, this role is responsible for supporting the members and activities of the firm-wide Business Development (BD) Team. The BD Coordinator…
Added 6 hours ago
SI
SAP Senior Project Manager - Northeast-Canada Market Unit
SAP IT Business Systeme
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
A track record of engaging senior executive stakeholders and maintaining accountability across multi-workstream programs.

Senior Service Retention Specialist

Richmond Hill, ON, Canada

The compensation range for this role is $62,500 - $90,600 with variations based on factors like experience, education and skills. · Full-time

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Job details

Pay: The compensation range for this role is $62,500 - $90,600 with variations based on factors like experience, education and skills.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

The Service Retention Specialist role focuses on developing programs and strategies to foster customer retention and realize growth opportunities within the BMW and MINI service business. This role will investigate and develop opportunities for Retailers to increase customer loyalty within the service process and programs as well as through an understanding of vehicle segmentation. The Specialist will work with other departments and Retailers to ensure that the programs that are developed are aligned with Retailer service capacity and Retailer profit maximization in the broader network. The role is responsible for executing and leading strategies which aim to bring inactive service customers back to the Retailer for automotive repairs and services, including strategic leadership & development of VSP, Customer Pay & Service Inclusive maintenance programs.

What awaits you?

Operates to ensure Customer Support is proactively seeking opportunity in the car park for service opportunities. Develop plans to promote programs via communication channels and service process at the Retailer.
Develop and assess key analytics to guide planning and focus for service initiatives. Working with Marketing Intelligence Solutions (MIS) tool, teleservice, other service-related analytic systems to develop and measure opportunities. In depth understanding of the car park and segmentation opportunities will be critical.
Collaboration with other departments will be required, including CRM, Marketing, Retailers, Regions, Sales, Pre-Owned, IT to generate and integrate Service Opportunities/offers (National and Retailer-specific) that are customer oriented and targeted. Example: Special offer for Oil Change. Understand current communication channels and how to integrate messaging and retention opportunities.
Evaluate and create new opportunities around Service Process at the Retailer level. Examples: Work with Pre-owned team to ensure a Service Strategy is in place for the BMW and MINI used car business that ensures a link from the customer to our business in the ownership cycle.
Evaluate and create new opportunities to grow Service Inclusive packages at the Retailer level. Examples: Collaborate with the other departments i.e. BMW Financial Services or Pre-owned on opportunities to increase customer purchases of Service Inclusive at the time of vehicle purchase.
Work closely with the Retailer Aftersales Development Specialists (RADS) field team to drive active customer conversions for BMW & MINI. The objective is to train and equip the RADS with the necessary tools and know-how to further steer Service and Marketing managers at the Retailer. The end goal is to utilize systems and tools that help to identify and drive service opportunities within the network. In addition to Opportunity analysis, also provide Retailer support on Teleservice Analysis, and driving the VSP usage across the network.
Working with Customer Support Pricing and Marketing teams to enhance and refine the Value Service Packages program. Work with Aftersales Marketing to improve communication strategy and measurements to assess impact of programs and measure the active customer conversion metrics month on month.
Act as a centre of competence and subject matter expert at BMW Group Canada for Service Inclusive Maintenance programs & VSP.
Monthly reporting and KPI’s to be developed and communicated to Senior Management and AG colleagues around key projects and campaigns such as (VSP Tracking, 55 Point Inspection Reporting and AG reporting, BSI Penetration & Sales).
Work with the Customer Support Strategy and Innovations team to identify key touch points/messaging around the customer experience and develop incentive programs to drive the overall Service Retention and the overall customer service experience at the Retailer.
Responsible for interface between One-Eighty Corp and BMW CA and AG to ensure all Service Inclusive contracts sold by retailers are properly uploaded into the international warranty system (SPOA).
Other tasks as required.

What should you bring along?

College degree in a recognized automotive industry program. Or University degree in business or management.
5 years minimum of relevant experience, Automotive preferred
Exceptional customer service skills, ideally interacting with automotive retailers, with the desire to exceed expectations.
Project Management Experience leading a project and collaborating with stakeholders, working from idea to execution.
Exceptional interpersonal and selling skills with ability to influence and drive change management processes.
Superior analytical skills
Strong technical knowledge of automotive topics, including automotive aftermarket competitive products.
Strong experience in conceptual sales and relationship building
Strong project management capabilities are required
Ability to understand budget/sales management accounts and performance indicators
Proven ability to influence cross functional teams without formal authority
Familiarity with parts distribution methodologies and industry stakeholders
General knowledge of automotive repair methodologies and overall technical competencies
Excellent communication, presentation, analytical and facilitation skills are essential
Ability to multi-task, work independently within a departmental team and to be creative and flexible
Attention to detail and ability to meet deadlines
Strong PC skills with Microsoft office programs, specifically Microsoft Excel and SAP.
Ability to travel worldwide.
Capable of confident upward management to immediate Manager and extended Management team.

Note: Please apply exclusively online via our career portal. Applications via other channels (esp. e-mail) cannot be considered.

What we offer?

An award-winning culture.
Cutting edge innovation and creativity.
Incredible BMW, MINI and Motorrad employee vehicle/motorcycle programs.
Highly competitive compensation.
Performance incentives programs.
First-rate health and wellness benefits.
Education reimbursement.
World-class office space.
Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria.
Fully stocked coffee/tea bar.

** We encourage interested candidates who may legally work in Canada to apply for the role.

Compensation

The compensation range for this role is $62,500 - $90,600 with variations based on factors like experience, education and skills. Experienced candidates are encouraged to apply.

BMW Canada is committed to being an equal opportunity employer and to fostering an inclusive and accessible experience for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request. Candidates may contact accessibility@bmw.ca for accessibility assistance/ support during the recruitment process.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Learn more here.

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More about this job

Responsibilities

Develop and lead customer retention strategies and service programs for BMW and MINI, using customer segmentation, analytics, and retailer collaboration to bring inactive customers back for service and grow program participation. Support retailers and field teams with tools, training, reporting, and performance measurement, while coordinating service offers and contract administration across internal and external partners.

Requirements

Requires at least five years of relevant experience, preferably in the automotive industry, and a college degree in a recognized automotive program or a university degree in business or management. Candidates should bring strong analytical, project management, communication, sales, and relationship-building skills, automotive aftermarket knowledge, and proficiency with Microsoft Office - especially Excel - and SAP.

Skills

Customer Retention
Automotive Aftersales
Project Management
Data Analysis
Retailer Relationship Building
Sales
Change Management
Strategic Planning
Program Development
Performance Measurement
Communication
Presentation
Stakeholder Collaboration
Microsoft Excel
SAP

Benefits

Health And Wellness Benefits
Education Reimbursement
Employee Vehicle And Motorcycle Programs
Performance Incentives
Subsidized Onsite Cafeteria
Fresh Meals
Coffee And Tea Bar

Visa sponsorship

Not detected in the job text

Keywords

BMW
MINI
Automotive Aftersales
Customer Retention
Value Service Packages
Service Inclusive Maintenance
Customer Pay
Vehicle Segmentation
Customer Support
Retailer Service Capacity
Marketing Intelligence Solutions
Teleservice
Service Opportunities
Pre-Owned Vehicles
Service Process
Customer Conversion
KPI Reporting
55-Point Inspection
BSI Penetration
SPOA
Warranty System
Microsoft Excel
SAP
Parts Distribution
Automotive Repair
Automotive Aftermarket
Project Management

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Work requirements

Jobs in Canada