Service Advisor
- Toronto, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Experience
- Minimum 2 years experience as a Service Advisor
- Posting language
- English
- Posted
Original job description
Would you like to be a part of one of the country's premier luxury car dealerships? Are you looking for an opportunity to be appreciated and involved in your career? Would you like to work in a dynamic, fast-paced environment? If so, BMW Toronto is the place for you!
BMW Toronto is a large, busy downtown luxury car dealer looking a highly motivated, experienced service advisor with a competitive edge; one who enjoys going the extra mile for your customers and thrives on being a part of a strong, professional team.
We offer...
BMW Toronto is a large, busy downtown luxury car dealer looking a highly motivated, experienced service advisor with a competitive edge; one who enjoys going the extra mile for your customers and thrives on being a part of a strong, professional team.
We offer...
- Salary Based Pay Plan plus Bonuses
- A Great Working Environment
- Drive Your Brand Incentive
- Team Outings
- Health, Dental and Life Insurance; Profit Sharing Opportunities
- A Family Run and Owned Dealership
- A Positive & Friendly Attitude
- A Strong Desire to Provide an Exceptional Client Experience
- Excellent Follow-up and Follow-through Skills to Ensure Client Satisfaction
- To be Completely Comfortable selling Luxury Products and Services
- Minimum 2 years experience as a Service Advisor
- Greet customers as they come in for service in a friendly and professional manner
- Review history & current vehicle data to promote required service & recommendations, including monthly specials
- Accurately document client concerns, initial costs and contact information on the repair order
- Keep clients updated with vehicle status
- Accurately report diagnostics and estimates to the customer
- Document approved repairs and update promise times
- Review all written notes and charges on the invoice once repairs are completed and prior to billing
- Review and ensure all open RO's are closed as quickly as possible
- Perform other duties related to skills and experience as required by management
More about this job
Responsibilities
Welcome service customers, review vehicle history and current data, recommend appropriate services, and document customer concerns and repair details. Keep clients informed about vehicle status and timing, report diagnostics and estimates, document approved repairs, and review invoices and open repair orders.
Requirements
Candidates must have at least two years of experience as a service advisor and be comfortable selling luxury products and services. They should have a positive, friendly attitude, a strong commitment to exceptional client experiences, and excellent follow-up skills.
Skills
- Customer Service
- Sales
- Follow-Up
- Communication
- Repair Order Documentation
- Diagnostic Reporting
- Cost Estimation
- Invoice Review
- Time Management
- Teamwork
Benefits
- Bonuses
- Team Outings
- Health Insurance
- Dental Insurance
- Life Insurance
- Profit Sharing
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Transportation
Keywords
- BMW
- Luxury Vehicles
- Automotive Dealership
- Service Advisor
- Customer Experience
- Customer Satisfaction
- Vehicle Service
- Service Recommendations
- Monthly Specials
- Vehicle History
- Repair Orders
- Customer Concerns
- Diagnostics
- Estimates
- Approved Repairs
- Promise Times
- Invoices
- Billing
- Luxury Products
- Sales
- Client Follow-Up
- Teamwork