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Added 1 month ago
ÉN
Senior Project Controls Analyst
Énergie NB Power
Fredericton, NB
- Full-time
As part of the Mactaquac Life Achievement Project, the Senior Project Scheduler (Senior Project Controls Analyst) is responsible for the development, maintenance, and ongoing updates of…
Added 1 month ago
Instrumentation and Control Technician (Water Operations)
Region of Waterloo
Kitchener, ON
Participates in system upgrades (e.g., control strategies, design drawings/layouts, program development, methodology, commissioning and testing) to ensure minimal disruption and compliance…
Added 1 month ago
Test Engineer Senior
Acuity Inc.
Brossard, QC
…controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver…
Added 1 month ago
EL
Senior Financial Analyst, Policy Tax
Empire Life
Canada
- Full-time
…internal equity. Empire Life is looking to hire a Senior Financial Analyst to join our Tax team! We are actively seeking candidates to fill a current, open…
Added 1 month ago
Senior Data Analyst
Government of Alberta
Edmonton, AB
…Traffic Safety Services (TSS) division of TEC. The Senior Data Analyst leads the analysis of complex traffic safety datasets and extracts key insights and interpretations to drive…
Added 1 month ago
M
Full Stack Business Systems Developper
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…features based on technical requirements provided by the business analyst team as well as debugging issues related to existing…
Added 1 month ago
TP
SCADA Program Analyst/Engineer
TRANS-NORTHERN PIPELINES
Richmond Hill, ON
- Full-time
…safe operation and reliable performance of our Supervisory Control and Data Acquisition (SCADA) systems. In this role, you will be accountable for monitoring, troubleshooting, and analyzing…
Added 2 months ago
VH
System and Data Analyst
Vancouver Housing Authority
Vancouver, BC
- Full-time
The Systems and Data Analyst position performs advanced technical work developing and implementing solutions that support the Authority’s business strategy. This position serves as an…
Added 1 month ago
NI
Quality Engineer
NORSAT INTERNATIONAL INC
Richmond, BC
- $40,000 to $50,000 CAD / year
- Full-time
Manage testing equipment calibration program.
Added 1 month ago
S
Financial Analyst II - 9 Month Limited Term Employment
Seaspan
North Vancouver, BC
- Full-time
…Traffic in Arms Regulations (“ITAR”) and the U.S. Arms Export Control Act. In compliance with ITAR, the successful candidate will be subject to a security clearance through the Canadian…
Added 2 months ago
VA
Senior Business Analyst (Oracle)
Vancouver Airport Authority
Vancouver, BC
- Full-time
We have a full-time opportunity for a Senior Business Analyst (Oracle) in the IT Department. Reporting to the Manager, Enterprise Transformation, the successful candidate is responsible for…
Added 2 months ago
B
HR Analyst, Program Events and Services
Bombardier
Dorval, QC
- Full-time
Requisition 14439 HR Analyst, Program Events and Services
Added 1 month ago
BC
Construction Innovation Systems Analyst
Bird Construction
Mississauga, ON
- Full-time
Construction Innovation Systems AnalystBird is seeking a technology-minded Construction Innovation Systems Analyst to support the development of connected digital solutions across its data…
Added 2 months ago
CP
Senior Finance Analyst
Canada Packers Inc.
Mississauga, ON
- Full-time
Reporting to the Finance Lead, the Sr. Finance Analyst will provide analytical, reporting, and automation support to the Finance and Sales teams. This role will focus on building and…
Added 2 months ago
NE
Technical Manager, Business Applications
Nelson Education
Toronto, ON
- $130,000 CAD / year
- Full-time
Monitor development progress and ensure adherence to project documentation, timelines, and quality standards.
Added 2 months ago
C
Production Engineering Analyst
Clutch
Mississauga, ON
- $85,000 to $120,000 USD / year
- Full-time
We are looking for a highly analytical and results-oriented Engineering Analyst to drive the development of our lean vehicle reconditioning production. In this key role, you will lead Lean…
Added 1 month ago
VI
AI Operations Analyst - Digital Publishing & Social Media
Valnet Inc.
Montreal, QC
- Full-time
Valnet is looking for an AI Operations Analyst to join our team. In this role, you will identify, implement, and optimize AI-powered solutions that improve how a large-scale digital…
Added 1 month ago
UG
Director, Finance (Permanent, Full-time) Vancouver
Union Gospel Mission (Vancouver)
Vancouver, BC
- Full-time
…salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements. In addition, our extensive benefits…
Added 1 month ago
FB
Analyst, Residential Lending - Continuous Improvement
Fairstone Bank
Toronto, ON
- Full-time
Join Home Trust as an Analyst, Residential Lending - Continuous Improvement , reporting to Manager, Residential Lending - Continuous Improvement , and be part of our talented and growing…
Added 2 months ago
K&
Project Manager
Kohl & Frisch Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Project Manager is responsible for managing multiple projects from inception to implementation. The focus is to implement solutions to benefit Kohl & Frisch customers and suppliers as…
Added 2 months ago
KD
Analyste Financier Principal | Senior Financial Analyst
Keurig Dr Pepper Canada
Montreal, Quebec
- Full-time
Added 2 months ago
FC
Trade Supervision and Oversight Manager
Fidelity Canada
Toronto, ON
- Full-time
Responsibilities also include partnering with the Directors of Trading on business management, risk and project oversight as well as assisting with vendor and marketplace relationships.…
Added 2 months ago
BP
Client Service Officer – Analyst 4
BNP Paribas
Montreal, Quebec
- Full-time
Follow the internal control framework to ensure reliability and traceability of the work done
Added 2 months ago
A
Analyste assurance qualité (CAT1) / Analyst Quality assurance (CAT1)
Airbus
Montreal, Quebec
- Full-time
The A220 commercial aircraft Programme is looking for a Quality Assurance Analyst (CAT1) to join our Quality Customer Line team based in Mirabel (Québec, Canada), where you will work…
Added 3 months ago
B
Analyst, Strategy & Performance
Bombardier
Montreal, Quebec
- Full-time
Coordinate and ensure the quality of project financial governance, control project costs (labor, materials, and other direct costs), and ensure compliance on schedules.

BNP Paribas

Client Service Officer – Analyst 4

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5 years’ work experience in the field of banking operations/client service
Posting language: English
Posted: Jul 10, 2026

Original job description

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

The position at a glance

The Client Service Officer – is tasked with the following:

Acting as the main service contact for BNP Paribas Global banking clients (Cash and Trade) in the Americas with the objective of:

Providing best in class customer service
Maintaining the standard of excellence of BNP Paribas

In detail

Follow the internal control framework to ensure reliability and traceability of the work done

To provide daily servicing tasks with the highest possible level of customer service in mind:
Offer a positive experience to the client
Clearly understand client requirements to simplify requests
Reply to support requests
Promote “Selfcare” to clients
To manage customer incidents:
Identify incidents and send alerts to the clients
Measure the impact of the incident and communicate them to the client
Regularly communicate with client until incident resolution
Prepare post-incident report with action plan where appropriate
Highlight/escalate recurring incidents with improved “client experience” in mind
Maintain expertise on all product lines (Cash & Trade) and systems applicable. Continually enhance and acquire new knowledge relating to relevant product offerings of BNP Paribas in line with any product enhancements and/or regulatory changes, ensure knowledge transfer within the team.
Assist with projects in collaboration with Local IT, Cash Management and Trade product managers when required (example: new projects, UAT testing, etc.).
Participation in department meetings and other activities of the bank as well as handle various tasks/projects which may be assigned by manager from time to time

N.B. – The chosen candidate must be available to work any of the various shifts at the discretion of the manager. (Shifts are: 8 hours between 8am to 8pm). Availability to work on Canadian and US Holidays and on weekends

The Strengths And Skills That Will Help You Succeed

University degree, preferably Bachelor in Business Administration or IT
5 years’ work experience in the field of banking operations/client service
Professional working proficiency in English,French, language is required
Spanish and Portuguese – would be considered a strong asset
Proficient in MS Office (Word, Excel & PPT)
Good working knowledge/understanding of Computers/Systems/Electronic Banking Platforms/ERP Systems
Good working knowledge of Cash products (Payment Structure, SWIFT, etc.) and basic understanding of Trade products (LCs, SBLCs, BGs, etc.)
Strong customer service skills
Basic project management skills
Highly effective communicator, written and oral, with good interpersonal skills
Ability to work in a highly autonomous team environment with minimal supervision
Ability to work with precision in a fast paced environment
Resourcefulness and creativity
Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English and French language is required.

What’s In It For You

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What You Need To Know

We will review candidates as they apply, so don’t wait to submit your application;
BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

About Us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

Montreal’s Top Employers 2025
Canada’s Best Diversity Employers 2025
Women in Governance – Parity certified – Platinum certification
Pride at Work Canada
Part of Les Affaires top 300 companies in Quebec
Synclusiv
Ready, Willing and Able
Autisme sans Limites
LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***

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More about this job

Responsibilities

The Client Service Officer acts as the main service contact for BNP Paribas Global banking clients in the Americas, providing best-in-class customer service and managing customer incidents. Responsibilities include daily servicing tasks, maintaining expertise on product lines, and assisting with projects.

Requirements

Candidates should have a university degree, preferably in Business Administration or IT, and at least 5 years of experience in banking operations or client service. Proficiency in English and French is required, with Spanish and Portuguese as assets.

Skills

Customer Service
Project Management
Communication
Interpersonal Skills
Banking Operations
Cash Products
Trade Products
MS Office
Autonomy
Resourcefulness
Creativity
Bilingualism
Problem Solving
Attention to Detail
Time Management
Technical Proficiency

Benefits

Flexible Benefits
Family and Spouse Insurance Program
Paid Days for Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Banking
Customer Experience
Cash Management
Trade Finance
SWIFT
Payment Structure
Letters of Credit
Standby Letters of Credit
Bank Guarantees
UAT Testing
Electronic Banking Platforms
ERP Systems
MS Office
Bilingualism
Communication Skills
Project Management

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